Presented by: Naomi Krym September 23, 2005 CISTI Update 9th ILDS International Conference Tallinn, Estonia

2 What is CISTI? A Library Canada’s national science library National Research Council (NRC) information resource A Publisher Canada’s foremost scientific and technical publisher A Document Provider Document delivery services from our collection, link partners, and around the world A Gateway to the World's Scientific Information Current awareness services Access and linkages to the world’s STM information One of the world’s leading providers of information in science, engineering, technology and medicine. CISTI is …

3 What’s Up DOC del ? Since 8 th ILDS in Canberra (October 2003): Changes: Format: Digital User Preference: Google-like Instant access Integrations: Portals OpenURL Budget$: $tressed Negotiations: Publisher / Consortia DRM (Digital Rights Management): Copyright & Access Publishing models: Open Access Challenge: To be Relevant

4 Champion Challenge Change

5 Embrace Change Rely on CISTI to: Continual dialog with clients Challenge ourselves daily Ensure your needs are met CISTI’s Strategic Plan

6 Create Value CISTI will: Provide universal, seamless access to the world’s STM information Enable research and innovation outputs to support wealth generation Enhance the ability of researchers to participate fully in international scientific dialogue

7 New Activities: CISTI examples: Content Technology Service

8 Content Depth & Breadth Universal, seamless, permanent access to world’s STM knowledge Building content since 1924 Expansion of CISTI’s medical information Seamless access: Link & Integrate client’s content Link resolvers: SFX (Ex Libris); OVID LinkSolver;1Cate (Openly Informatics Inc.);WebBridge (Innovative Interfaces Inc.); LinkSource (EBSCO); TOUResolver (TDNet) Born digital Infrastructure (technology) to load and store digital content long-term: EJOS

9 Technology Seamless Access: information (e-content), infrastructure: access tools and services Service oriented architecture Combine services to provide different functionality Nimble, flexible, customized, self-service oriented Integrate to enhance and enable information management capabilities Web Services Infostructure – integrate content Enduser delivery - SDD Customization for end-user service models

10 Service + Support Quick Turnaround (<24hr): 24/7 access & 18hr processing day No price increase for Direct and Urgent Service copies Order Tracker Flexible / customizable services: Push / pull Mediated / enduser: Easy interface Permissions Management support Leverage your local holdings Order Tracker Caps on accounts Customized reporting Authentication, Authorization, Access

11 Order Tracker  Search a specific timeframe (e.g. last month)  Sort by status (e.g. delivered, in process)  Search by order number, journal name or article title  Display brief or detailed order information

12 Benefit from CISTI Document Delivery How is CISTI Different? Fast - 93% <24 hr; 96%<48 hr days mean TAT - Closed stacks - No off-site storage - Processing 18hrs/day - Need it faster? Urgent Service Compare: 2x faster than some other vendor’s standard service & ½ the price Flexible - Many order and delivery methods - Max cost feature - Mediated & end-user Competitive prices - Easy to understand pricing - Volume discounts Client support - Help desk - Order Tracker Reliable - High fill rate 90% - Copyright cleared - Collection built since 1924

13 C.I.S.T.I. Consistent Indispensable Service-Oriented Targeted International

14 Your clients can benefit from CISTI “CISTI, a document delivery vendor, is a golden example of an organization that is managing both requirements for its clients – building in key front- and back-end functionality to support direct orders from end users with administrative/reporting capabilities.” Outsell Report: Enterprise Buyers Speak Out, May 27, 2005 Contact us: Naomi Krym +1 (613) cisti.nrc.gc.ca