BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1

BUSN 14 ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Management, Motivation and Leadership: Bringing Business to Life What is the role of management and why is it important to organizational success? What are the key theories and current practices of motivation? What are the categories of business planning? What is strategic planning? What is the purpose of organizing as a management function? What is the role of managerial leadership and key leadership roles? What is the management control process? 2

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Bringing Resources to Life 3 Achieving the goals of an organization through planning, organizing, leading, and controlling organizational resources including people, money and time. PLANNING CONTROLLING LEADINGORGANIZING

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Management Hierarchy: Levels of Responsibility 4 © 2009 South-Western, a division of Cengage Learning 4 Top Management Middle Management First Line Management Articulate Vision Establish Priorities Facilitate Communication Coordinate Teams Train, Motivate, Evaluate Employees Manage Daily Processes

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Management Skills: Having What it Takes to Get the Job Done 5

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Motivation: Lighting the Fire 6 Good managers motivate others to reach their best Motivated workers feel great about work Workers who feel good, produce more Diverse range of motivation theories

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Theories of Motivation: Maslow’s Hierarchy of Needs Theory 7

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Theories of Motivation: Theory X and Theory Y 8 Theory X AssumptionsTheory Y Assumptions Workers dislike work and will avoid it Work is as natural as play or rest—workers do not dislike it Fear is motivating—coercion and threats are vital Rewards can motivate—people can exercise self-direction and self-control People prefer to be directed, avoiding responsibility People can accept, and even seek responsibility Imagination, creativity, and ingenuity is widely distributed Intellectual capacity of average workers is underutilized

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Theories of Motivation: Job Enrichment 9 Creating jobs with meaningful content, creative work: Skill Variety Task Identity Task Significance Autonomy Feedback

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Theories of Motivation: Expectancy Theory 10 Relationship among individual effort, individual performance and individual reward

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Theory of Motivation: Equity Theory 11 Perception of fairness directly impacts worker motivation

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Motivation Today 12 Range of motivation approaches Engaged and productive workers Emphasis on corporate culture Expanded incentives Focus on training and development

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Planning: Figuring Out Where to Go and How to Get There 13 The planning function is core to effective management. The best plans keep the organization on track, but flexible. Cut Throat Competition Rapid Change Economic Uncertainty

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Planning: Figuring Out Where to Go and How to Get There 14 Type of Planning Management Level Examples of Planning Questions and Concerns Strategic Planning Senior Management Should we acquire a new company? Should we outsource? Tactical Planning Middle Management Should we invest in new equipment? Should we spend fewer ad dollars? Operational Planning First line management How should employees be scheduled? How should customers be greeted?

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Contingency Planning  How should we respond if our competitors start a price war?  What should we do if the government regulates our industry?  How can we restart our business if a natural disaster destroys our plant?  How will we evacuate employees if terrorists strike our headquarters? 15

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Contingency Planning Paradigm 16

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Strategic Planning: Setting the Agenda 17 Define the mission Evaluate competitive position Set goals Create strategies Implement strategies Evaluate results and incorporate lessons Define the mission Evaluate competitive position Set goals Create strategies Implement strategies Evaluate results and incorporate lessons

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Defining Your Mission 18 Organization’s purpose, values, and core goals, providing the framework for all other plans. State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Google's mission is to organize the world's information and make it universally accessible and useful. Nike’s mission is to bring inspiration and innovation to every athlete* in the world. *If you have a body, you are an athlete.

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Evaluating Your Competitive Position: SWOT Analysis 19 Strengths, Weaknesses, Opportunities and Threats (SWOT)

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Setting Your Strategic Goals 20 Creating Your Strategies SWOT is a starting point Respond to environment Dynamic and flexible Implementing Your Strategies Tactical planning Coordination of middle managers Evaluating Your Results and Incorporating Lessons Continual process Controlling function Factor in lessons

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Goal Setting: Getting it Right 21

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Organizing: Fitting Together the Puzzle Pieces 22 Logical structure for people, their jobs, and interaction Multiple options for structure Managers consider: Goals and objectives Products Technology Size Competitors Logical structure for people, their jobs, and interaction Multiple options for structure Managers consider: Goals and objectives Products Technology Size Competitors

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Organization Chart 23

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Key Organization Considerations 24 Degree of Centralization Span of Control Departmentalization Functional Product Customer Geographical Process

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Organizational Models 25 Staff Managers – provide advice and assistance. Legal, Accounting, HR Line Organization – clear, simple chain of command.

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Matrix Organization 26 Project Manager Matrix Organization – Brings together specialists to work on projects. No clear chain of command Effective for project type work Functional Manager

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Hybrid Departmentalization 27

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Leadership: Directing and Inspiring 28

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Leadership Style Autocratic leaders hoard decision-making power for themselves. Democratic leaders share power with their followers. Free-reign leaders set objectives for their followers but give them freedom to choose how they accomplish those goals. 29

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Leadership: Power & Influence Leadership traits go hand-and-hand with power and influence Position provides a leader formal authority to either reward or punish. Expertise comes from a person’s abilities and experience. Personality comes from a person’s character. 30

BUSN 14 Management, Motivation and Leadership: Bringing Business to Life ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Controlling: Making Sure It All Works 31 1.Establish clear performance standards 2.Measure actual performance against standards 3.Take corrective action if necessary

BUSN 14 ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Looking Back What is the role of management and why is it important to organizational success? What are the key theories and current practices of motivation? What are the categories of business planning? What is strategic planning? What is the purpose of organizing as a management function? What is the role of managerial leadership and key leadership roles? What is the management control process? 32