Consumer Tips on Navigating Technology University of Wyoming Joel Kelsey, Policy Analyst September 25 th, 2008

Overview Television and Internet Service –Competition slowly heating up –Cable, Satellite or Teleco: Sorting through the bundle Cell Phone Service – Hear US Now! –Cell phone plans untangled: 5 ways to cut you bill –Cell phone problems and solutions

Television and Internet Competition is Growing –Phone companies (telecos) are rolling out fiber-optic networks to handle more HD TV, voice, and internet –Service areas are still limited –Not doing much to reduce the cost of TV service Cable, Satellite or Teleco?

CABLE PROS 1.Few or no upfront costs or contracts 2.Local broadcasts 3.Best for video on demand CONS 1.Limited bandwidth prevents internet usage and addition of new HD channels 2.Horrible customer service

SATELLITE PROS 1.More satisfying to customers than cable 2.Most HD content available CONS 1.Bad weather can knock out reception 2.Must acquire equipment

TELECO PROS 1.Highest bandwidth 2.Highest scores on consumer satisfaction CONS 1.Limited availability 2.Contracts and extensive installation

TIPS TO CHOOSE Determine what’s avaliable Consider equipment and contracts Find a lineup that suits you Decide on a package, check your bill, haggle when promotion is over!

Wireless Plans Untangled Alltell – Top in customer service, connectivity and best consumer friendly features AT&T – Home of the iPhone, but trails other carriers in almost all respects Sprint – Bottom ranked due to spotty service and low customer service T-Mobile – Solid performer, often offers more for your $$ Verizon – Among the better carriers this year, a standout in connectivity

Five Ways to Cut Your Bill 1.Look into special caller deals. 2.Avoid overage charges. 3.Control usage of others on your plan. 4.Shop around for the extras. 5.Consider a prepaid phone.

PROBLEM - SOLUTION PROBLEM – Poor Coverage SOLUTION – Listen to our readers’ experiences. Check the signal strength down to street level in areas where you‘ll use the phone most frequently. Interactive online coverage maps, offered by most carriers except Alltel, provide some guidance as to what you can expect.

PROBLEM - SOLUTION PROBLEM – Early Termination Fees SOLUTION – Attack this problem based on your specific circumstances. Try to negotiate a waiver. You might also consider transferring your contract: or The person who takes over your phone and service becomes responsible for future payments, and you walk away.