USA / MO / ST. LOUIS / / 1019 SKINKER PARKWAY

CompleteCloud Overview Assessment Highlights Current IT Expenditures CompleteCloud Proposal and Pricing Next Steps A G E N D A

CompleteCloud Overview

Complete IT Outsource All New Enterprise Level Infrastructure Never Buy Another PC or Server Again Lifetime Microsoft Upgrades Never Pay Another Internet Bill Access To Desktop Anywhere, Anytime, On Any Device 24/7 IT Support …All Under a Per Employee Per Month Utility Pricing Model CompleteCloud Overview

Assessment Highlights

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: HARDWARE Current State Aging Servers coming off lease in October New computers Disk Backup No Consistent Refresh Cycle Some Current Storage Pressures Looking to expand and grow

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud All New Servers All New Virtual PCs All New LAN Equipment New Firewall Unlimited Storage Redundant Infrastructure Utilize current computers as access devices New Thin Clients as you replace old computers or hire new employees All future upgrades and enhancements to the network provided HARDWARE Current State Aging Servers coming off lease in October New computers Disk Backup No Consistent Refresh Cycle Some Current Storage Pressures Looking to expand and grow

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Various versions of Windows/Office Office365 and Office365 Pro Desktop Terminal Server and SQL Server Spectrum on server, McCormick utilize dongle at server level, AutoCAD, Revit, Navisworks SOFTWARE LICENSING

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud All New Standardized Windows Operating System as well as Microsoft Office Professional 2013, Lync 2013 Dedicated Exchange New server licenses and build out Forefront Anti Malware SharePoint Foundation Migrate all Business Line Software Software assurance and all upgrade labor for future Operating System and Office Suite migrations included Current State Various versions of Windows/Office Office365 and Office365 Pro Desktop Terminal Server and SQL Server Spectrum on server, McCormick utilize dongle at server level, AutoCAD, Revit, Navisworks SOFTWARE LICENSING

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Outsourced 24/7 Monthly Managed Service Extra hourly charges for setting up new computers Not sure how many monthly tickets submitted Area of improvement: Response Time Manages ISP SUPPORT

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud Unlimited 24/7 U.S. Based Help Desk 1% of Avatara users submit ticket per day 90% of issues handled by Tier 1 within 30 minutes Estimated ticket volume based on user count Active Monitoring and Management No hidden support cost Single support structure for all Vendor Management (computers, ISP, Third Party software, etc.) Current State Outsourced 24/7 Monthly Managed Service Extra hourly charges for setting up new computers Not sure how many monthly tickets submitted Area of improvement: Response Time Unity Electric Manages ISP SUPPORT

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State 14 laptops for field employees Tablets and Phones used for in the field Utilizing Citrix “VDI in a Box” and have not been happy with it Terminal server for business line application Looking into new cloud solutions MOBILITY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: MOBILITY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud Full computer and network access Device Independent… Employees can use iPads, phones, or other personal devices Print remotely VDI facilitates the use of Gigabyte bandwidth from anywhere. No data resides on physical/mobile devices Moving people between offices or spinning up new locations is easier than ever Current State 14 laptops for field employees Tablets and Phones used for in the field Utilizing Citrix “VDI in a Box” and have not been happy with it Terminal server for business line application Looking into new cloud solutions MOBILITY “I was able to check out a model while sitting on the bleachers at my kids practice.” LEOK Engineer “We have architects working from home for the first time.” Arcturis Executive

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Daily backups off-site to disk by MSP Unsure how often backups are tested No copy of all application off-site No Documented Disaster Recovery Plan DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud All Servers and PCs backup using disk-to- disk cross site image synchronization with 30 day snapshot retention File restoral is handled real-time Redundant Data Centers Site and Equipment Independent Centralized and Secured Data Storage Fully Documented Disaster Recovery Plan Current State Daily backups off-site to disk by Ray Morgan Unsure how often backups are tested No copy of all application off-site No Documented Disaster Recovery Plan DISASTER RECOVERY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Firewall, Anti-Spam, and Anti-Malware (unsure what is used) No Application Download Restrictions Unlocked Server Room and Server on floor Customer and Company Data on Personal Computers No Employee Termination Policy A Few Recent Virus issues (5-6 last year) SECURITY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud New Firewall, Malware, and Spam Filters Secure Double Redundant SSAE16 Enterprise Data Centers with Physical and Electronic Security Policies and Practices Active Monitoring and Intrusion Detection Centralized and Secured Data Storage Removing Customer and Company Data from PCs and Laptops Standardized Best Practice Employee Termination Policy Current State Firewall, Anti-Spam, and Anti-Malware (unsure what is used) No Application Download Restrictions Unlocked Server Room and Server on floor Customer and Company Data on Personal Computers No Employee Termination Policy A Few Recent Virus issues (5-6 last year) SECURITY

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Charter, fiber at Location 1 Comcast, broadband at Location 2 ATT, U-verse DSL at Location 3 Reported a few issues with Location 2 Only down once at Location 1 but for a day and a half (fiber line cut) Has backup 4G Verizon Modems at Location 1 and Location 2 INTERNET/BANDWIDTH

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud Avatara will keep current internet at Location 1 and Location 2, but look into new service for Location 3. All sites are serviceable with CompleteCloud Internet vendor selection, management, and payables handled by Avatara as a bundled component of the service and included in the per user fee. Current State Charter, fiber at Location 1 Comcast, broadband at Location 2 ATT, U-verse DSL at Location 3 Reported a few issues with Location 2 Only down once at Location 1 but for a day and a half (fiber line cut) Has backup 4G Verizon Modems at Location 1 and Location 2 INTERNET/BANDWIDTH

Current IT Expenditures

CompleteCloud Proposal and Pricing

Next Steps

Decision and Contract 30 Day Implementation and Migration Collect User Forms Plug in Data Capture Box Built New “IT Home” in Redundant Data Centers Migration Weekend Training Your Employees NEXT STEPS

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Veeam back up File Server and Exchange Nightly drives taken off site BACKUP

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud Redundant Data Centers 30 Day Real time Backup Desktop and Servers Current State Veeam back up File Server and Exchange Nightly drives taken off site BACKUP

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: Current State Need to refresh 2/3 of PC/Laptops Performance Issues in Secondary Office Communication issues with current vender/Support efforts must go through Ron Incomplete security plan and disaster recovery plan. PAINS/NEEDS

A S S E S S M E N T H I G H L I G H T S Points of Interest from Assessment: CompleteCloud Complete hardware refresh and you never buy a computer again. Full mobility and site independence 24/7 help desk available via or phone Enhanced Security and Disaster Recovery capabilities Current State Need to refresh 2/3 of PC/Laptops Performance Issues in Secondary Office Communication issues with current vender/Support efforts must go through Ron Incomplete security plan and disaster recovery plan. PAINS/NEEDS