1Aetna Inc. PSS Claim Underwriting Product Finance, Treasury Mike Harris Liagh Miller Patrick Blackburn TJ Brennan Minshan Zhang Brough Cooper Mike Way Tatiana Smolcheska Service Provider Michelle Alvarez Michelle Alvarez Angela Dunn Sales US UK / Europe Middle East Asia Key – Primary Program Individual Locations Michelle Bishop Aetna Confidential – for Internal Use Only Business Process End-to-End Training Functional Leads OpenHealth+ Deployment Executive Steering Committee David Healy, Jim Kidd, Steve Blahy, Brian Thompson, Karen Weinseiss, Rahul Ghai, and Rick Jeandell IT Program Manager AI: Suresh Kasthuri (US) IT Program Manager AI: Suresh Kasthuri (US) Deployment PMO Michael Ritson / Steve Blahy (US) Deployment PMO Michael Ritson / Steve Blahy (US) Program Communications Kristina Iannucci/Christopher Moore (US) Program Communications Kristina Iannucci/Christopher Moore (US) European Ops Deployment Lead Kate Banfield Croydon, UK European Ops Deployment Lead Kate Banfield Croydon, UK Luis Arce Pena IHAT Stella George System Security System Security Web Wayne Lynch Actuarial Angela Dunn Martha DeCost Compliance Jessica Feldman Business Process Support Functional Leads OH+ IT Training Vanessa Wilczewski See Functional Lead Roles and responsibilities on Page 2

2Aetna Inc. OpenHealth+ (OH+) Deployment Functional Leads Roles and Responsibilities Business Process End to End Training Functional Leads – Roles and Responsibilities Who: Subject matter experts in a critical business function that is impacted by this program. Based on the structure on slide one Functional Leads have become our critical subject matter experts for the OH+ deployment and will be involved through deployment for each region to provide process support and ensure a successful deployment. Why: The Program Team relies on these Functional Leads for their business expertise and to represent the best interests of their functional area across all regions. The team has been involved in requirements, acting as a consultant to the IT Team and has been the key tester for user acceptance testing. Given their interaction from the very beginning of the project they will ensure that end-to-end business processes are working correctly. What: Functional leads will be responsible for decision making, training support, and a “go to’ resource for new users within their functional location on day one of implementation (i.e., Claims onsite at our Vendor Partner location in India, Call Servicing in Manila). It will be their responsibility to make sure the users will have support to answer question and provide guidance how system use and to communicate any issues to the IT Team for resolution. Business Process Support Functional Leads – Roles and Responsibilities Who: Subject matter experts in a critical business function that is impacted by this program that will support the deployment by ensuring that their functional teams have been trained on required operational processes of the OH+ system and the system is working as planned on day one. Why: The Program Team relies on these Functional Leads for their business expertise and to represent the best interests of their functional area across all regions. The team has been involved in requirements, acting as a consultant to the IT Team and has been the key tester for user acceptance testing. Given their interaction from the very beginning of the project they will ensure that business processes within their functional teams have been trained and ready to support the Europe Region. What: Functional leads will be responsible for ensuring all aspects of the technical training support have been rolled out and completed. It will be their responsibility to make sure the users will have support to answer OH+ Technical questions and provide guidance to the business process end-to- end functional Leads on how the system will be used and to communicate any issues to the IT Team for resolution. To ensure that all International Web Portals are available to members after implementation. Aetna Confidential – for Internal Use Only