Hyland Software State of the Union – DataBank Kansas City UGM

Be a great for all of our company stakeholders Determining the viability of an ECM vendor should center on two key factors: strategic growth and financial stability. It is easy to promise a quick return on investment, but fewer companies commit equal focus to a long-term strategy, including enhancement of their product’s capabilities. Viability of the vendor should also factor in financial stability.

Corporate Strategy at Hyland Software Strategically Focused on Our Customers Hyland Software’s corporate strategy is to focus on our customers first, and always. Hyland’s corporate strategy is deliberate and thoughtful, keeping our company focused on what’s most important - our customers. One of Hyland’s core values is, “Our customers are our partners.” We live that value by growing with our user organizations and providing new solutions to meet rapidly changing business needs. Hyland was named a ‘Leader’ in world-renowned analyst firm Gartner’s Magic Quadrant for Enterprise Content Management in 2010 and 2011. A large part of that is due to our commitment to our customers.

Our GOAL is be the dominant independent company in the ECM market with the best portfolio of products, solutions, and services.

Exclusively focused on Enterprise Content Management 20 years experience A recognized leader Market share Product innovation Customer service

One of the world’s best-selling ECM software applications

OnBase Solution Framework Capture Process Access Integrate Measure Store

What’s New at Hyland Software?

Ed McQuiston – new VP of Global Sales Key Personnel Changes Bill Priemer – new CEO Ed McQuiston – new VP of Global Sales Bill Kavanaugh – new Director of US Channel

11,400 Customers in 65 Countries

Leader in the Gartner Magic Quadrant

1,600 Employees Irvine, CA London, UK HQ: Westlake, Ohio Andover, MA Lincoln, NE Irvine, CA Tokyo, Japan Charlotte, NC Tampa, FL 1,600 Employees São Paulo, Brazil

A National Top Workplace At #18, Hyland was the highest ranked among all tech companies. The largest ever survey of US companies: polled over one million employees from 872 large firms. Scores based on factors including leadership, corporate values, training and employee benefits. www.topworkplaces.com

About Hyland Software 2012 annual revenue $238M

Diamond Support Partner About Hyland Software DataBank Platinum Partner Diamond Support Partner

Growth Strategies Focus on Industry Solutions Continuously Innovate Extend our Global Reach Expand our Partner Ecosystem Acquire Complementary Companies Deliver Exceptional Customer Care

Focus on INDUSTRY SOLUTIONS

4,300 customers 1,200 customers 500 customers 1,200 customers Banks Credit Unions Investments State County Local Universities Community Colleges Hospitals Home Health Outpatient & Ambulatory Manufacturers Distributors Retailers Logistics P&C Life Health Reports Check Imaging Signature Cards Loan Processing Social Services Finance & Administration Courts & Justice Public Works Admissions Enrollment Transcripts Financial Aid Development Administrative Clinical EMR Integration HIM Patient Financials ERP Integration Payables Receivables Contracts HR New Business Underwriting Claims Correspondence

Continuously INNOVATE

15% 11.5% Investment in Research and Development 30% more than the (As a percentage of annual revenue) 30% more than the industry average* 15% Hyland reinvests 15 percent of its revenue annually into the research and development of OnBase. The ECM industry average R&D investment hovers just over 11 percent. As a percentage of annual revenue, we dedicate 30 percent more of our annual revenue into the R&D of our solution. This investment creates higher quality products with ever evolving features and functionality. But Hyland, it’s not just about innovating our product. Innovation is about helping you get the most from your technology investment every day while meeting the needs and wants of your users, now and in the future. 11.5% Hyland Software Industry Average *Based on the FY2011 annual reports for EMC, IBM, OpenText, Microsoft and Oracle

Customer-Driven Development at Hyland Software Functionality You Can Use SINCE 2009 6,000 Hyland has used feedback from Community and many other mediums to make more than 6,000 customer-driven changes to OnBase since 2009. Our methodology works, and it keeps OnBase fresh with deep functionality specific to our users’ needs. Customer-driven development means we do more than listen to our customers. It means we partner with them. We evolve OnBase side-by-side with our customers to provide long-term value for their technology investment. CUSTOMER DRIVEN ENHANCEMENTS

Research and Development at Hyland Software Keeping Your Solution Viable 100% of R&D committed to OnBase No outsourced development One product tester for every developer One hundred percent of our R&D investment goes to the enhancement of the OnBase suite of solutions. While other ECM vendors split their R&D dollars among the many technology suites they support, Hyland is completely focused on and committed to its core product and the ECM market. Hyland has evolved our ECM solution, OnBase, in-house for 20 years. We never outsource development. Hyland has an almost 1:1 ratio of product developers and product testers. Not only do we research and develop new solutions, we are staffed to consistently put OnBase through rigorous quality assurance, thus increasing the integrity of our product.

COMING SOON….. OnBase 13

Current Product Priorities Enterprise Requirements Usability Mobility Advanced Capture Case Management

OnBase offers the broadest range of deployment and licensing options

OnBase Online: 8 Data Centers in 4 Continents Cleveland, OH Atlanta, GA Andover, MA Ashburn, VA London Amsterdam Sydney Tokyo, Japan

Extend our GLOBAL Reach

Why Go Global? Global leadership aspirations >50% of the market Global Customers

Expand our PARTNER Ecosystem

2009, 2010, & 2011 Best Channel Vendor & Best Channel Product by Business Solutions magazine

ACQUIRE Companies with complementary technologies and expertise

Enterprise Consulting Partners AnyDoc Recent Acquisitions SIRE Technologies Enterprise Consulting Partners AnyDoc

Deliver exceptional Customer Care

Customer-driven software enhancements Technical Support Training OnBase Community Net Promoter Score

Community of OnBase Professionals at Hyland Software Empowering a Community, One User at a Time Nurturing our community of professionals doesn’t end there. Hyland also has users groups, called VOGUEs (Vertical OnBase Group of User Experts). Each of the six industries we serve (healthcare, government, financial services, insurance, higher education and commercial) has a dedicated VOGUE with hundreds of active members. The VOGUEs give users an opportunity to interact with OnBase users from their industry. They meet regularly to talk best practices as well as to discuss how OnBase can work better for their organizations. The OnBase InVOGUE is comprised of over 464 members from 138 companies (and counting). The InVOGUE is a very active group that facilitates webinars bi-monthly to share information regarding both Insurance and OnBase related topics (and often – both). The InVOGUE collaborates on system enhancements that will benefit the Insurance User Community and submits those requests directly to the development teams at Hyland – resulting in enhanced visibility to these requests. Some of the items you will see today (such as foldering) are directly attributed to the InVOGUE.

Community of OnBase Professionals at Hyland Software Empowering a Community, One User at a Time The VOGUES are only one way (though a powerful one) to interact with the Hyland community. There is also, Community. Our online users portal, called Community , is a powerful networking and conversation tool devoted exclusively to our Hyland family of customers, partners and employees. We are fortunate to have active, engaged users. But it’s not by accident. We work every day to create more and better communication channels to connect OnBase users and foster networking, helping customers learn from each other and driving real-time feedback directly to us.

September 15-20, Las Vegas, Nevada OTTC 2013 September 15-20, Las Vegas, Nevada

OF ONBASE CUSTOMERS RENEW MAINTENANCE EACH YEAR 98% OF ONBASE CUSTOMERS RENEW MAINTENANCE EACH YEAR

“Hyland's corporate commitment to its customers as well as its employees, make it one of the top companies in the industry, as well as the country.” “I am really amazed at how quick OnBase is to expand it's services into other needed areas within our industry.” “You have no idea how much the decision helped our company to automate our processes. Worth every penny.” “Your software is the only one that has met all of my expectations and more.”

Questions?