Total Quality Management In Higher Education (TQM) Dr. B. Vanitha Associate Professor in Economics Presented by

Every day, a small ant arrives at work very early and starts work immediately.

She produces a lot and she was happy.

The Chief, a lion, was surprised to see that the ant was working without supervision.

He thought if the ant can produce so much without supervision, wouldn’t she produce even more if she had a supervisor!

So he recruited a cockroach who had extensive experience as supervisor and who was famous for writing excellent reports.

The cockroach’s first decision was to set up a clocking in attendance system.

He also needed a secretary to help him write and type his reports and …

... he recruited a spider, who managed the archives and monitored all phone calls.

The lion was delighted with the cockroach's reports and asked him to produce graphs to describe production rates and to analyse trends, so that he could use them for presentations at Board‘s meetings.

So the cockroach had to buy a new computer and a laser printer and...

... recruited a fly to manage the IT department.

The ant, who had once been so productive and relaxed, hated this new plethora of paperwork and meetings which used up most of her time…!

The position was given to the cicada, whose first decision was to buy a carpet and an ergonomic chair for his office.

The new person in charge, the cicada, also needed a computer and a personal assistant,who he brought from his previous department, to help him prepare a Work and Budget Control Strategic Optimisation Plan …

The Department where the ant works is now a sad place, where nobody laughs anymore and everybody has become upset...

It was at that time that the cicada convinced the boss, the lion, of the absolute necessity to start a climatic study of the environment.

Having reviewed the charges for running the ant’s department, the lion found out that the production was much less than before.

So he recruited the owl, a prestigious and renowned consultant to carry out an audit and suggest solutions.

The owl spent three months in the department and came up with an enormous report, in several volumes, that concluded : “ The department is overstaffed...”

Guess who the lion fires first?

The ant, of course, because she “showed lack of motivation and had a negative attitude".

Os personagens desta fábula são fictícios; qualquer semelhança com pessoas ou factos reais é pura coincidência. NB: The characters in this fable are fictitious; any resemblance toreal people or facts within the Corporation is pure coincidence…

Adapted from Portuguese by PR. Obrigado Mário.

Total Quality Management In Higher Education Dr. B. Vanitha Reader In Economics Bharathiar University Coimbatore –

“In the rapidly changing world of today one thing is certain: yesterday’s educational system will not meet today's and even less the need of tomorrow” Dr. D. S. Kothari

Higher Education Pendulum Swings From TO Classified--Commercial Liberal Education--Vocational emphasis Academic independence --Industrial relevance Personal development--Manpower planning Research for knowledge--Directive research Teacher centric--Student centric Centers of teaching--Centers of learning University campus--Universal campus

Quality is Exceptional Quality is Consistent Quality is Fitness Quality is Value for Money Quality is Transformative

Total Quality Management (TQM)

Elements of TQM 1.Customer Focus

2.Employee Involvement Elements of TQM

3.Continuous Improvement

Elements of TQM 4.Universal Responsibility TQM – Not Through Inspection but through Inspiration

Elements of TQM 5.A Sustained Commitment to Quality by Management

Elements of TQM 6.Addressing Deficiencies An ounce of prevention is worth a pound of cure

Elements of TQM 7.Measurement of Quality

Elements of TQM 8.Bench marking

Elements of TQM 9.Value Improvement

Elements of TQM 10.Capacity Building

Elements of TQM 11. Team Work

Elements of TQM 12.Quality Circle

Failing to Plan is Planning to Fail

14 Point Philosophy of Edward Deming 1.Clearly define the vision and mission and have consistency in the follow up. 2.Adopt the philosophy of not accepting delays mistakes & defects. 3.Inspect the product or process at every stage instead of inspecting the end product. 4.Quality of the product is equally important like the price tag. 5.Improve the system constantly. 6.Train the manpower to improve quality. 7.Lead by example and not by quality. Cont…..

8. Drive out the fear in the organization so that everybody will work with a sense of belonging. 9.Integrate the departments to break the barriers. 10. Do not ask for increased performance without providing a better / right method to accomplish the task. 11. Do not have work standards that prescribe numerical quotas. 12. Remove appraisal system that encourages conflict among the staff. 13. Institute vigorous programmes of education & training. 14. Make everybody responsible to work for transformation.

Every one is interested in making life Successful to 100 %

Knowledge= = 95 % Love= = 54 % Hardwork= = 99 % Attitude= =100 % A B C D E F G H I J K L M N O P Q R S T U V W X Y Z IS What Makes life 100 % Successful ? If

Nobody can go back to start a new beginning but any body can start today to make a new ending

Dr. B. Vanitha Associate Professor in Economics