Performance Management Reporting: Quarter 4 Guide to Q4’s reporting Overall performance for Q4 Key Service Priorities Other performance indicators Next steps

Guide to Q4’s Reporting = There are no Key Service Priorities with this status, as end of year reporting = Target will be achieved in Q1 2006/07 = Target will not be achieved within Q1 2006/07, or is no longer applicable. Policy Committees will need to formally sign them off in next Committee cycle.

Key Service Priorities: Social Committee

Key Service Priority Achievements in 2005/06 Social Committee Achieved 77% satisfaction with the out-of-hours noise duty officer; and 72% satisfaction with the overall service. 42 newly-built affordable housing units have been built during the year, and construction has commenced on a further 60 plus units of affordable housing. These targets were exceeded. The work to enlarge the Longmead Centre was completed, with the clients from The Cedars transferred on 1st March New management arrangements in place. The revised scheduling system for Route Call went live in August 2005 with key client priorities (e.g. journeys to and from the day centres). Represented the Council in health issues, including inputting the view of residents to any proposed health service changes.

Key Service Priority Achievements in 2005/06 Social Committee ( cont’d) Achieved well above the 90% target for grants compliance: i) Number of grants compliant with 14-day target between a) Occupational Therapist report received and b) applicant assessment visit = 70 grants at 97% compliance. ii) Number of grants compliant with 56-day (statutory 6 month) target between a) user/surveyor/agent making application and b) approval issued to user/surveyor/agent = 46 grants at 100% compliance. iii) Number of grants compliant with the 28-day target between a) notification of works completed received and b) final payment = 42 grants at 100% compliant.

Social Committee (cont’d) There are no actions at There are 2 actions at – Using B&B accommodation (as an option of last resort and not for longer than 3 weeks). 1 case of household with children placed in B&B due to exceptional circumstances. Statutory target met, and household now re-housed, but did remain in B&B for longer than 3 weeks. – Implementing the contaminated land programme for 05/ sites with domestic premises prioritised to commence investigation in 05/06. 2 sites have been completed. Preliminary intrusive sampling undertaken on 2 further sites - levels of contaminants above soil guideline values. 2 nd phase of sampling dependent on finance. Progress on the other sites is dependent on the results obtained from the 2 sites in progress.