1 Careers Workshop – Friday 15 th January Claire Gladwin MSc Hospitality Business Management Student On behalf of Katie Harlow

2 Agenda Your First Position Your CV Assessment Centres Behavioural Interviews Marriott Beginnings Marriott Culture and Values Interviewing & Assessment Centre Process for Marriott CareersInterviewing & Assessment Centre Process for Marriott Careers Alternative RoutesAlternative Routes Any QuestionsAny Questions

3 Your First Position You don’t have to know what you want to do! Have realistic expectations Do your homework Dress for the occasion

4 Your CV Contact details at the top Clear, bold, concise Photo? No more than 2 pages Personalise to the position you are applying for. Cover, letter, brief and to the point Follow up call (no hounding!)

5 Assessment Centres Presentation - first impressions are key Remember you are being assessed ALL day Get noticed – for the right reasons!

6 Did you know that Marriott International... Has 18 hotel, vacation ownership, and corporate housing brands? Has an average of $15 billion in worldwide sales per year? Is in more than 65 countries? 7

7 Marriott Brands Unique products and services offered Full-service, select service, and extended stay Ownership resorts, luxury brands 12

8 Marriott International’s Beginnings... J. Willard Marriott, Sr., was born on September 17th, 1900 Opened a nine-seat A&W root beer stand on May 20, 1927 The first Hot Shoppe restaurant served hamburgers, hot dogs, tamales, and root beer The third Hot Shoppe boasted curb-side service, becoming the East Coast of the United States’ first drive-in restaurant 15

9 Marriott International’s Beginnings... In 1937, Marriott recognized a great business opportunity Delivered simple box lunches plane-side to Eastern, American and United airlines Marriott opens its first hotel in 1957, the 365-room Twin Bridges Motor Hotel in Arlington, Virginia

10 J.W. Marriott, Jr. 5 Core Values… 1.Take care of the associate 2.Show dedication to the customer through excellence in service 3.Focus on growth 4.Show community and social responsibility 5.Take pride in the Marriott name, accomplishments, and record of success ‘Marriott Culture & Values’ 80 Years of Serving People with our Spirit to Serve

11 Interviewing & Assessment Centre Process for Marriott Careers Direct entry at First Round Interviewing Process by telephone or face to face: Review CV Competency Based Behavioural Questions Information about the position Candidate questions Assessment Centres: Individual Presentation Numerical & Verbal Testing Group Exercise Leadership Simulation Exercise (all based on Marriott Leadership Competencies)

12 Interviewing & Assessment Centre Process for Marriott Careers Second round interview Based on Marriott’s Core Competencies - Hospitality - Communication - Teamwork- Safety and Loss Prevention - Quality of Work- Total Quality Management - Quantity of Work- Dependability / Reliability - Initiative Final round interview

13 Alternative Routes Education NQT Year Degree in HBMCA SAS Scheme PGCE Food Technology Introduction of: Catering Club Catering & Hospitality GCSE Hospitality A level

14 Alternative Routes Higher Education PHD Degree in HBMCA Marriott Graduate in Human Resources MSc IHBM Lecturing in Hospitality

15 Any Questions? Thank you for Listening and Good Luck!!!