The Consumer The Informed Consumer

Chapter 8: Consumer What is a consumer? A person, organisation or business that buys goods and services. What is a good consumer? An informed consumer Aware of laws and organisations Able to make a complaint

The Informed Consumer What is an informed consumer? Know what they want Choose wisely Do not buy impulsively Compare prices, sellers and quality

Ordering Goods and Services Calling Personally Telephone Text Fax E-mail Letter-order form

Important to state The description of good as per catalogue/advertisement Special terms offered Price Quantity How goods will be delivered Always keep a copy of important letters

Sample Order letter – 9 point plan Address and phone number Date Name and address of recipient Greeting Introduction paragraph Main Body Follow up Closing Signature

What is a Receipt? It is written proof of payment for goods and services. Very important when paying by cash

What does a receipt show? The amount paid Who made the payment The date the receipt was issued A number for reference Signature of person receiving the money