14-1 Chapter 14 Managing Knowledge Applying Innovation By David O’Sullivan and Lawrence Dooley © Sage Publications 2008

14-2 Reflections  Why is motivation so important in innovation?  Give an example of intrinsic and extrinsic motivation.  What is the difference between gain sharing and profit sharing?  Explain the performance appraisal system.  How is the need for new skills implemented in a performance  appraisal system?  How are individual goals related to organizational goals?

14-3 Activities [Discussion of selected student ‘Activities’ from previous chapter]

14-4 Learning Targets  Explain the concept of knowledge and knowledge management  Understand the various stages of knowledge management  Describe the difference between personalization and codification  Explain the different depths of knowledge  Explain why organizations need employees to “care why”  Show ways in which people can collaborate in sharing knowledge  Describe how collaboration can be enhanced through effective meetings

14-5 Defining Knowledge  Knowledge is defined as information, together with individual judgment that can lead to informed decisions.  Knowledge is embodied in: People Culture Procedures and routines Systems and processes Information systems

14-6 Knowledge Hierarchy

14-7 Knowledge Management  The process of managing information, then making it available to people so that they may exercise judgment in the decision- making process  Process consist of: Generating and acquiring knowledge Representing and codifying knowledge Storing and retrieving knowledge Sharing and distributing knowledge Transferring and embedding knowledge

14-8 Background  Organizations utilize less than 20% of their knowledge  “If your company knew half as much as it knows it would be twice as productive”

14-9 Stages of Knowledge Management

14-10 Knowledge Sharing  To share knowledge appropriately, it has to be translated from tacit to explicit knowledge  Principal transfer mechanisms include: Socialization Externalization Combination Internalization

14-11 Codification and Personalization  Personalization of knowledge involves the exchange of knowledge and experience between individuals through human contact  Codification of knowledge involves using forms, databases, etc. to allow storage and retrieval from the organization’s information systems.  The two approaches are not mutually exclusive

14-12 Codification and Personalization of Knowledge

14-13 Depth of Knowledge  Know what  Know how  Know why  Care why

14-14 Depth of Knowledge across Teams

14-15 Collaboration

14-16 Knowledge Management Tools  Support the management of knowledge generation, codification, and sharing in order to enhance decision making.  KM Tools include and Web portals Content management systems Document management systems Search engines Relational and object databases Workflow systems Customer relationship management Data mining and data warehousing

14-17 Collaborative Portals  Collaborative portals are computer- based systems used to generate, represent, store, access, and retrieve information in a distributed asynchronous way across an organization.

14-18 Types of Portals  Horizontal Portals Target the entire Internet community Google, Yahoo, MSN and AOL  Vertical Portals or ‘vortals’ Specific areas and community members Enterprise Information Portals (EIP) e-Business (Extranet) Portals Personal (WAP) portals

14-19 Major Functions of Portals  Sharing information  Search and navigation  Document management  Personalization  Automatic Alerts  Task management and workflow  Integration of applications

14-20 Portlets or WebParts  Web components Platform independent Java Servlets Microsoft Sharepoint WebParts

14-21 Portal Vendors

14-22 Concepts, Hierarchy & R’Ships  Concepts E.g. Organisation  Goals Indicators  Hours per Unit  Value  Relationships Related  Type of Relationship Context of relationship

14-23 Lists Columns

14-24 Relationships

14-25 Applied Innovation - Lists

14-26 Applied Innovation - Lists

14-27 Example of KM system

14-28 Types of Meetings  Various levels of meeting related to the management of the innovation process take place across the organization. They include: Innovation workshops Innovation team meetings Steering group meeting Project team meeting Individual review meeting

14-29 Summary  Explain the concept of knowledge and knowledge management  Understand the various stages of knowledge management  Describe the difference between personalization and codification  Explain the different depths of knowledge  Explain why organizations need employees to “care why”  Show ways in which people can collaborate in sharing knowledge  Describe how collaboration can be enhanced through effective meetings

14-30 Search Online    [keyword: collaboration software]

14-31 Activities

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