Forethought Knowledge is our most important engine of production – Alfred Marshal Knowledge is the key resource of the 21st century Problem today is not how to find information but how to handle it!

Outline Concept of Knowledge Management (KM) Forces Driving KM KM Systems Impact of KM KM Tools and Use of ICT in KM

Picture Exercise What comes in your mind while talking about Knowledge Management? Please create a PICTURE/DIAGRAM within 5 minutes that shows your understanding on ‘Knowledge Management’. Each individual will get 1 minute for drawing Succeeding individuals should build on the concept already drawn Executives are requested NOT TO communicate while drawing Share learning in plenary

Knowledge Tacit Explicit Objective, rational, technical Policies, goals, strategies, papers, reports Codified Leaky knowledge Subjective, cognitive, experiential learning Highly personalized Difficult to formalize Sticky knowledge

Knowledge Continuum Data = collection of facts, measurements, statistics Information = organized data Knowledge = contextual, relevant, actionable information

Knowledge Management Process to help organization identify, select, organize, disseminate, transfer information Systematic and active management of ideas, information, and knowledge residing within organization’s employees Leverage value of intellectual capital through reuse

Reflect from the Case Watch the video Note key points in your notebook that relates the: Driving forces for KM KM processes/systems Results of KM in the given context Share in plenary

Driving Forces for KM Increasing Domain Complexity Accelerating Market Volatility Intensified Speed of Responsiveness Diminishing Individual Experiences

The KM Systems

Organizational Performance Impact of KM Employee Learning Employee Adaptability Job Satisfaction Products Process People Organizational Performance Process Effectiveness Process Efficiency Process Innovation Value added products Knowledge based products Return on Investment Economies of Scale and Scope Sustainable competitive advantage

KM Techniques Brainstorming Story Telling Knowledge Mapping Communities of Practice (CoP) After Action Review (AAR) Exit Interview Knowledge Fair Yellow Pages Lesson Learned and Best Practices

KM Tools and ICT Infrastructure: groupware, intranets, document management, KM suites Thinking: concept mapping, creativity tools, AI Gathering, discovering: search engines, data mining, intelligent agents

KM Tools and ICT Organizing, storing: data warehousing, OLAP, metadata, XML Knowledge worker support: case based reasoning, decision support, workflow, community support, simulation Application specific: CRM, expertise profiling, competitive intelligence

KM Systems in practice Enterprise-wide knowledge management systems General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge Knowledge work systems (KWS) Specialized systems built for engineers, scientists, other knowledge workers charged with discovering and creating new knowledge Intelligent techniques Diverse group of techniques such as data mining used for various goals: discovering knowledge, distilling knowledge, discovering optimal solutions

Content Management

Network Management a database of firm experts, as well as accepted solutions to known problems facilitates the communication between employees looking for knowledge and experts who have that knowledge.

KM Work System

Case based reasoning Represents knowledge as a database of past cases and their solutions.

Learning organization & KM People continually expand their capacity to create the results they truly desire New and expansive patterns of thinking are nurtured Collective aspiration is set free People are continually learning how to learn together KM is the foundation of learning organization

Barriers to KM Implementation

To Sum Up Knowledge controls access to opportunity and advancement KM is creation, sharing and utilization of Knowledge systematically An integral part of every knowledge worker’s daily responsibilities Various tools can be used for managing knowledge assets Use of ICT is important for KM implementation

THANK YOU Basanta Raj Sigdel NASC Tel. 5522160 Ext. 275 Cell: 9841310840 Email: brsigdel@nasc.org.np