LGfL Consortium Conference Simon Fairburn – Programme Director

In Commercial Confidence 2 Agenda Programme Update Definitions Highlights Overall Completion Status Workstream Statistics Delivery / Failure Rate Delivery Forecast 1.0 Core Network Shutdown Delivery Considerations incl. Delivery Team Allocation Service Management Call Management Fault Management E Mail Management

In Commercial Confidence 3 Definitions 1.0 – Existing School Service currently being delivered via Capita 2.0 – New Service being provided or to be provided by Virgin Media Business (VMB) On Net – where a School is locally connected via VMB fibre to the VMB / LGfL 2.0 Network Off Net – where a School is locally connected via BT fibre to the VMB / LGfL 2.0 Network 2.0i – New Service being delivered by VMB utilising the existing local fibre provided by Capita and connected back to a local Aggregation Point onto the VMB / LGfL network Re-provisioning is where a New Circuit above is migrated onto a locally connected VMB fibre back to the VMB / LGfL 2.0 Network. 2.0i to 2.0 On Net – VMB local fibre will replace the local Capita fibre connection to the School 2.0 Off Net to On Net - VMB local fibre will replace the local BT fibre connection to the School Pre Core to Core – where the New 2.0 service will require migration from Pre Core to Permanent Core.

In Commercial Confidence 4 Highlights Overall Delivered 1088 v 675 since last sector meeting w/e 13/05 Average Daily Run Rate 12.7 sites per day throughout July Highest Daily Rate achieved= 19 Overall Failure Rate on 2.0 of 14% for June has reduced and continuous improvement being applied. Customer Failures rising due to Access, Rack issues & IT Support – Just over half of the failures reported LGfL 2.0 Cabling Productivity increased to 39 sites / week exceeding weekly average target 28 sites / week during June LGfL 2.0i Failure Rate on 2.0i low but customer failures rising (same reasons as 2.0) General Improving Communications with revised Booking Letters and Incentivisation Letters Continuing to address the issues around Data Accuracy – VMB Portal Revised Forecast includes Phase 2 Re-provisioning of Circuits and closure by Loops Restructuring PM Teams for Revised Plan Escalation Process aligned with LGfL with SPOC to be in place

In Commercial Confidence 5 Overall Completions Status at 08/07/ Ordered Sites 1785 x 2.0 Sites 427 x 2.0i (Novation) Sites 1088 Completed Sites 765 x 2.0 Sites 323 x 2.0i (Novation) Sites 688 of the 2212 Sites will also be re-provisioned up to End of Apr x 2.0i to 2.0 On Net 189 x 2.0 Off Net to On Net 72 x 2.0 Pre-core to Core migration

In Commercial Confidence 6 Workstream Statistics New Sites required by 31/12/12 Data as of w/e 08/07/12ActivityCum. Actual 08/07/12Cum. Target 31/12/ On Net SLD Planning inc. packs uploaded Job Packs issued to McNicholas Civils Cabling & Splicing Installation Completions Off NetInstallation Completions i NovationInstallation Completions Total 2.0 and 2.0i ConsolidatedInstallation Completions

In Commercial Confidence 7 Delivery Status / Failure Rate

In Commercial Confidence 8 Failure Rate Analysis

In Commercial Confidence 9 LGfL 2.0 Delivery Forecast

In Commercial Confidence 10 AP 2.0i LGfL 1.0 Capita Core Network Diagram & Shutdown

In Commercial Confidence 11 LGfL 2.0 Delivery Considerations Opportunities July & August Access to Schools Build Programme December available for reschedules Increase Run Rate / Productivity + Reduce Failure Rates 19 site / day maximum achieved Improving alignment of Planning Teams & Pre Prep Gangs to reduce cabling failures Booking Letters and Incentivisation Letters to Schools Risks Access into Schools Wider Olympic Route Network starts 01/07/12 Wayleaves / Route Approvals (LA’s may have trouble contacting Schools in Summer Holidays for consent / approvals) Civil's Issues, blocked ducts, complex fibre issues Network Upgrades Unknown Capita circuits linking to APs & Loops – soft cease letters

In Commercial Confidence 12 LGfL 2.0 PM Delivery Team

‘LGfL’ Service Management Activity Paul Smith

In Commercial Confidence 14 ‘LGfL’ Service Desk Call Management

In Commercial Confidence 15 ‘LGfL’ Service Desk Fault Management

In Commercial Confidence 16 ‘LGfL’ Service Desk Management

In Commercial Confidence 17 Questions?