Emergent Resource Sharing & ILL What changes do you envision for the next 2-5 years? Some 5,000 years ago…Text Some 2,300 years ago…Library AD Printing Press intellect/press.html 1860 AD Telegraph ll 1951 AD UNIVAC 1 st commercial computer ll 1969 ARPAnet MS DOS 1983 Windows 1985 TCP/IP 1992 Mosaic 1994 Netscape 1995 Internet Explorer

Trends in Resource Sharing Information Environment Ubiquitous Information Faceted & Socially Directed Searching Users expectations shaped by online experience; Amazon, Delicious, Flickr, Google, Netflix, Yahoo, etc. ILS & Resource Sharing Environment Distributed network & workflow based primarily on a central bibliographic & holdings catalog. Authentication and request systems have limits. Rethinking Resource Sharing: Get It Get It is next

Rethinking Resource Sharing Paraphrasing the Cultural and Policy Issues Manifesto: 1.Keep any service restrictions to the lowest-possible-barriers-to-fulfillment. 2.Expand and/or provide delivery options. 3.Encourage global access. 4.Share resources and expertise. 5.Provide reference service opportunities with any “can’t supply” messaging. 6.Offer fair-fee based service to non-authorized users, in lieu of refusing service. 7.Make registration as easy as signing onto a commercial web service. Everyone can be a library user. From: mitteesa/rrscomm/RRSManifesto16June06.doc mitteesa/rrscomm/RRSManifesto16June06.doc

Other Trends in Resource Sharing Mobile Technology Communication Technology Rapidly Evolving Workflow & Web Services Education & Training Communities & Cooperation

Mobile Technology & Workflow Xplore: Flo: pdf pdf DLSG Mobile ILL: Docupen: Adding a handheld scanner to the smart phone. Where do we want to take our work?

Communication Technology: Social Landscape & Content © 2003 OCLC Online Computer Library Center, Inc. Used with OCLC’s permission

Voice over Internet Protocol (VOIP) Skype – one example Please read Werbach, Kevin, “Using VoIP to Compete,” Harvard Business Review, Sept. 1, R0509J = Available to call, chat, video phone or …. Transfer files… = Computer is locked or Skype set to Away = Skype not running = Telephone a ‘normal’ phone

Have you noticed… Resources aren’t what they used to be… Growth in… Grey Literature Dynamic Content Wikipedia Wikibooks Future of the Book: Community Building: BBC Outlook Etc. Expanded sources, not just libraries… Amazon, Alibris, etc. Netflix, Blockbuster, etc. OAI repositories, Open Access, etc.

Emerging Content & Community Library ’ s collection and resources focus on: Structured & Fee Content Fee Free Unstructured Structured Library & Publishers World Wide Web RAPID GROWTH , Blogs, Wikis… Semantic Web, Google Scholar, Information Visualization Data Mining, etc.

Rapidly Evolving Workflow & Web Services Rent, Buy, or Borrow & Add Strategy Layer Context Sensitive Workflow Buying Domain Renting Domain Borrowing / Library Domain Free Domain

World Library Service – Get It & Direct Delivery Discovery: ILS or User gets it: Find an ‘affiliated’ Library (or Purchases it) User requests it using ILS or World Library Services Lending Library Borrowing Library Request Management Workflow is easy: User & fee management maintained by ILS or OCLC. Lending library is paid by IFM credit or annual payments. Affiliated users can still be vetted by B. Library. WLS Customer If it were possible for a lending library to send a book directly to your user… & shipment was insured & tracked (much like online purchases)… Would you want to handle borrowed materials?

Education & Training What does your ILL Training look like? Initial Training (OJT, Checklist, Mentoring, Tutorial) Ongoing Updates Training (Refreshers, Regional/Consortia Programming) Technology Training (Vendor, Tech. Fairs/Conferences) Future Training (How do we prepare for the future?) How do we prepare for the future? Core Competencies Education and Training Coaching Employees What are best practices for ILL Training? What tools can help us? More collaboration, better communication tools… Training Materials & Resources Best Practices & Guidelines Checklists, Manuals, & Tutorials Institutional, Professional Associations, & LIS National & Regional: Vendor Communication Tools Informal & Formal, Asynchronous & Synchronous…

University of Virginia Library New ILS Training Program Library & Information Architecture Certificate (work in progress) MARC Finding Electronic Resources (Local, Open & Closed Web) Bibliographic Verification Monthly workshops Conference room for training Library Tours Other Education & Training New series “Library & Information Architecture Certificate” MARC Finding Electronic Resources – Library Resources, Open Web & Hidden Web Bibliographic Verification Library Tours: bringing together people from within and outside organizations Non-Library Conferences & Traditions: AIIM: Electronic Content Management Association Mtg. Others? Scanning Forum: Vendors & Practitioners Collaboration – Nov. 6-7, 2006 Focus on sharing best practices & problem solving. Virginia ILLiad Users Meeting – pre-International ILLiad Users Mtg.

Communities & Cooperation So how do we work together to prepare and shape the future? Community Space Web Junction OPAL Wikipedia Communication VoIP (SKYPE, GoogleTalk, etc.) ILL/ILLiad Question Point Directory OCLC Policies Directory LIBWEB Chat (social awareness) Del.icio.us Content Repositories OCLC Digital Archive Merlot E-LIS OAI repositories What organizes our environments?

Discussion Questions How should ILS, Request Management, OCLC systems evolve? How should resource sharing evolve? What does Transformation mean? Define World Library Service (Library 2.0) Direct Delivery or Direct Lending? Authorizes anyone affiliated with a library or has a credit card to borrow a book? Are we ready for change? Are we preparing for changes? What process are you using to adapt to users expectations and emergent technology? Training & staff development programming User studies Experimenting with emergent technology What would you like to see in 5 years?

Emergent Resource Sharing & ILL Thank you