e-Governance in INDIA in “THE EMERGING FLAT WORLD” by R K Bagga

INDIA & FLAT WORLD “India only 20 years ago was known as country of snake charmers, poor people and Mother Teresa. Today the image has been recalibrated now; it is also seen a country of brainy people and computer wizards” – Thoms L Frieman ( The World is Flat: a brief history of the 21 st Century )

FLAT WORLD by FRIEDMAN – WORLD FLATTNERS I. Sep ’89 Berlin Wall Collapse Economic Defeat of USSR IBM PC launched II. Sep ‘95 Windows 95 MOSIAC – INTERNET Explorer Vs Netscape III Workflow Software Telecom Deregulation Connectivity blessing IV Open Sourcing Apache Services OSF (Stallman) vs MS Linux V Outsourcing Y2K India-Luckiest OFC – almost free Knowledge Inventory.. Contd..

“ World is flattened.I did not start; you can not stop it…we can manage it for better, not for worse; then you and your generation must not live in fear of either al-Qaeda or Infosys” --Advice by American Parents to their children …pp 469 Thomas Friedman

IT USAGE : KEY CHANGES IN MIND SETS TRADITIONAL Business - Battlefield Corporation - Machine Management - Control Employee - Child Motivation - Fear Change - Pain Computer - Master Work - Toil IT Eco-web System Community Service Peer Vision Growth Learn Play

Growth of Indian IT/ITeS industry Software exports 1Billion 50.8Billion Domestic IT 500 M$ 23.2Billion ITeS/BPO/KPO(% GDP)Negligible 5.5% Manpower Direct 1Lakh 20Lakh Indirect 3Lakh 80Lakh - NASSCOM Strategic Review 2009

IT/ITES NASSCOM Predictions ( ) Total IT/BPO industry to reach USD $71.7B (5.8% of India’s GDP) Software and Services USD $ 60.0billion Software & Services exports USD $47.0B (16-17% growth) India Domestic IT/BPO Rs.1110B (20% growth – 40% BPO) Direct employment in India (IT/BPO) lakhs; Indirect – 80 lakhs

Socio-economic contribution of Indian IT Direct economic impact - Forex earning - National GDP - Employment generation In-direct impact Contribution to workforce development Contribution to community & environment - NASSCOM Study 2009

KALAM VISION 2020 “Today technologies in computers and communications have led to the death of time and distance. Computers and networks work extremely fast and technologies can improve anything and every thing. Challenges have inspired some very creative responses in our country” - “State IT and Development” R K Bagga, Kenneth Keniston & Rohit Mathur

INDIA STRENGTH in Relevant Technology Logic Driven Mathematics intensive Software Based (Primarily) Hardware Accessible (if Reqd) Dual Use Technology Can Impact the Masses Available Test beds

NEED of the HOUR Good Communication Skills Outstanding Domain Knowledge Multi Level Specialties Team Spirit Zest for Implementation Enterpreurship Possible in Startups Core Competence for Competitive Advantage

Important Areas to Focus Networking & Internet Devices Mobile Computing E-Security Natural Language Translation Data warehousing & Data Mining E-Governance Knowledge Management

‘IMAGINING INDIA’ by Nandan Nilekhani What IT can do is bring all three – equity, efficiency and effectiveness in to the public sector, I call this the three ‘E’ effect. New Infrastructure can bypass inefficient public system and by bringing in improved measurement of government objectives and outcomes it can also enable greater effectiveness. And by improving allocation of resources as well as transparency of such processes the goal of equity, too achievable - (26 page of his 2009 Book)

The Road to e-Governance Road Map ManualParallelElectronic Single location Multiple locations Statewide Countrywide Over-the-counter Remote Delivery Functions Services Departments Information Communication Transaction Integrated Rome Will Not Be Built In A Day…

QUESTIONS?