Inter-Tel IP Devices IP Phone+ IPSLA IP Card

Introduction This presentation provides an overview of the installation and programming of the IP Phone+, the IPSLA and the IPC. This overview will provide adequate information to set up a simple demo. Full and in-depth information is available in the documentation provided with the IPC.

Caveat This overview and example will assume that your devices are on the same network segment and a gateway will not be required. However, the system will support multiple segments: full information on this configuration is in the product manual.

Overview The use of IP phones makes it possible to connect a telephone to an AXXESS system over a network connection. It is not necessary to wire directly from a KSU station card to a phone’s location. Therefore, an IP phone can be located practically anywhere and still have access to the power and features of an AXXESS system.

Terminology IP Phone+ specifically refers to the IP Keyset--a device which has the full displays and power of an Executive Digital Terminal

IP Phone+ and the Executive Terminal The IP Phone+ looks and acts like an Executive Terminal with almost its entire feature set. Differences: Does not have OHVA capability. Can not hook up PCDPM. No full duplex speakerphone. Can not hook up MDPM. Can not use the DSS/BLF unit.

Terminology IPSLA is the device necessary to connect a single line phone or fax as the target IP device.

Notes on IPSLA Uses industry standard single-line phones. Supports stutter dial tone for message waiting indication. Will not have: Caller ID Message waiting lights

Terminology IPC stands for Internet Protocol Card, which is the station card placed in the KSU to provide connectivity to the IP Phone+ and/or the IPSLA. (Note that the IPC does not physically connect to either device--the voice path is provided by the company LAN.)

Terminology LAN, of course, is Local Area Network. It is possible to configure the system on a WAN (Wide Area Network). For details on this setup, please refer to the product manual.

Physical Installation, IP Card

Physical Installation, Card The IPC is inserted into the applicable slot in the KSU. The card has an RJ45 connection which goes to the LAN and provides the pathway for association between the IP Phone and network

IPC Installation There are two RJ-45 connectors on the IPC card edge. The upper RJ-45 is an RS-232 serial interface for programming and diagnostics. The lower RJ-45 port is the LAN’s 10BaseT.

Database Programming, IPC

Database Programming The IPC, the IP Phone+ and the IPSLA work with AXXESS system software from V3.0 to the present. This backward compatibility allows you to install IP devices without upgrading system software. In database programming, the IPC is programmed as a DKSC-16 card type.

DKSC-16 Circuit Programming A circuit using an IP Phone+ should be programmed as a keyset. A circuit using an IPSLA should be programmed as a dual single line. Even though programmed for a dual single line, only the first circuit on each port is used.

IPC/DKSC-16 Circuits Ports 1-8 are used for the IP devices. Ports 9-16 can be used for “connection-less devices,” for example, phantom extension ports. They cannot have stations connected to them. The IPC’s slot cannot be programmed as a DKSC (8 ports).

Example: AXXESS Programming The Slot used by IPC is programmed as a DKSC16. Exts 1008-1011 are IP Phone+’s, 1101-1104 are IPSLA’s, 1111-1114 are Phantom Exts (Not Used)

IPC Programming, On Card

IPC Programming The programming for the IPC can be done through: the RS-232 port on the IPC a Telnet session via the LAN connection a web browser (i.e.: Microsoft Internet Explorer, Netscape Navigator) Initially, the IP addressing for the card must be done through the RS-232 port.

IPC Programming, RS-232

IPC Programming~RS-232 The RS-232 port can be used for all of the IPC programming and must be used to initially set the IP Address.

IPC Programming~RS-232~Terminal Connect a “dumb terminal” (such as Hyperterm) to the RS-232 port on the IPC. Settings are 9600 baud eight bits no parity 1 stop bit

IPC Programming~RS-232~Terminal Press the Enter key several times to establish communication. You will be presented with the prompt “OLMN” which is the On Line Monitor Utility of the IPC.

IPC Programming~RS-232~Terminal Enter the command dbmn and press the Enter key.

IPC Programming~RS-232~Password If you are prompted for a password, enter it. Note that passwords are case sensitive. There is a readme.txt file supplied with the system software. Among other things, this file lists the default passwords. You may be re-prompted for a password if the system has no input for 20+ minutes.

IPC Programming~RS-232 dbmn command Allows you to change the: Default IP Address (of the IPC) Default Subnet Mask Default IP Gateway Address Password etc.

IPC Programming~IP Address We recommend that you obtain a static IP address from the MIS department for this equipment and enter it at the Default IP Address prompt. You can get an IP address dynamically from DHCP, but if the address changes later the IPC and phones may no longer know what address(es) to use.

IPC Programming~IP Address The rule of thumb is that a static address is used for the IPC. Use DHCP for phones.

IPC Programming Example~ Connect Phone At this point you have the option to connect the IPC to the LAN and use a browser interface to complete programming. Let’s see how to connect a phone to the card in the simplest manner. To do this we will program and connect a port for an IP Phone. (The setup for an IP Phone+ or an IPSLA are almost identical. The following example can be applied to either.)

Example: Programming to connect an IP Phone We will now program a port on the IPC specifically for an IP Phone+ We will allow the system to determine most of the necessary values.

IPC~RS-232~DBDS DBDS is used to program a single port. At the OLMN prompt type dbds 1 and press Enter. (“1” is the port # to program) Enter a value of 0 for the Ethernet Address

A value of 0 for the Ethernet Address? This places the port into a “learn mode.” When an IP device powers up it will broadcast a request to the LAN asking for a connection. The IPC, having a port in “learn mode” will respond and configure the port by reading the Ethernet address of the terminal and sending it to the phone. Learn mode does not work across a WAN. In that instance, you must provide the necessary information.

IPC~RS-232~Boot Address You are now prompted for a Boot Address. Leave this value at 0 This will disable the IPC’s BootP server function for this keyset. (BootP is used if there is no DHCP server. Our example assumes one.)

IPC~RS-232~Next Prompts Default IP Card Address: For the example, use 192.168.200.233 Default IP Address: For the example: 192.168.200.211 this is the address the phone will use.

IPC~RS-232~Next Prompts Default Subnet Mask: 255.255.255.0 Default Gateway: If setting up phones on a single network segment, no value is necessary. Otherwise, this is the gateway’s address. (Our example assumes a single segment.)

IPC~RS-232~Next Prompts The next 5 prompts are not used in our example. They are used for debugging, vocoder type, packet stacking, etc. Refer to the manual for details.

IPC~RS-232~Device Specific The field “Device Specific Flags” can tell the card exactly what device(s) will be allowed on this port. Enter 2 2 = IP Phone+ (only) 3 = IPSLA (only) 0 = Either IP Phone+ or IPSLA

A note about DBDS DBDS, which programs device specific information, stores information for the phone if it is not on-line at the time of programming. In our example, we have programmed a port for a phone. When the phone is connected, the information for that phone will be sent to it.

IPC~RS-232~Now What? At this point the card is programmed to look for an IP Phone+ (you specified which type in the “Device Specific Flags” prompt) to come on line on port 1. For the example, nothing further is necessary. In the real world, you must account for gateways, firewalls, etc. NOTE: Saving and Restoring the IPC’s database can only be done through a browser. NOTE: To dump the data to your printer, enter DBLS

IPC Programming, Telnet

IPC Programming~Telnet Telnet is simply a way of accessing the card or phone programming via the network. The programming fields are identical to those just discussed for RS-232. Remember that you will have to connect to the RS-232 port of the IPC to determine its IP address. Do this with the command: IP

IPC Programming~Telnet Initiate a Telnet session from the Windows “Start” button: Select Run Enter Telnet OK

IPC Programming~Telnet Select the Connect command Specify Remote System Enter the IP Address (Our example is using 192.168.200.233)

IPC Programming~Telnet From here, all programming proceeds as outlined in the RS-232 section.

IPC Programming, Browser

IPC Programming~Browser Using a browser simply gives you another way to access the card or phone programming via the network. The programming fields are identical to those just discussed for RS-232 and Telnet. Remember that you will have to connect to the RS-232 port of the IPC to determine its IP address. Do this with the command: IP

IPC Programming~Browser Start your browser and point it at the IP address of the IPC. When prompted for a username and password, use those supplied in the readme.txt file.

IPC Programming~Browser Notice that there are buttons available for DBMN (main commands) and for DBDS (device specific commands) Programming is the same as in previous sections.

IPC Programming~ Browser Notes You can use the browser to disable the ability to program via a Telnet session and even for browser (web) access. If you disable web access it can only be turned on via the RS-232 port using a procedure detailed in the product manual. Remember: IPC Database Save and Restore can only be done via the Browser.

IPC Programming Whether done via RS-232, Telnet, or a Browser, the IPC in our example has been told to look for an IP phone* to come on line. When it sees it, it will connect it to port 1. The example will continue by showing you how to connect a phone… * The type of phone was specified in the “Device Specific Flags” prompt. The example was for an IP Phone+, but the programming is nearly identical for the IPSLA.

Physical Installation, Phones

Physical Installation, Phones The installation of an IP Phone+, which is a keyset, or of an IPSLA, which connects to a single-line device, is very simple. The IP Phone+/IPSLA is connected to a power source and to the network. There is no direct wiring from the IPC (at the KSU) to the phone.

Installation, IP Phone+

Installation~IP Phone+ (Keyset) The IP Phone+ connects to AC power and to the LAN. A special transformer is supplied with the phone to make these connections.

Installation~IP Phone+ (Keyset) Note: Future versions of the IP Phone+ will include a power connector in the baseplate for use in situations where the AC transformer cannot be used.

Installation~IP Phone+ (Keyset) Plug the transformer into an AC outlet and plug the computer system connection into the transformer connection marked “LAN”

Installation~IP Phone+ (Keyset) Plug the keyset’s connector (RJ-45, 10BaseT) into the transformer jack marked “KS/SLA” Plug the “KS/SLA” connector cord into the back of the keyset, in the jack marked “LAN/Power”

Installation~IP Phone+ (Keyset) At this point, the keyset is wired, and the programming is done. Because the IPC is in learn mode, it will eventually communicate with the IP Phone+ at which time the device will be fully functional.

IP Phone+ Additional Feature The IP Phone+ has a mini-hub in its design. This means you don’t lose the PC’s connection. Using the other jack on the phone baseplate (Out To PC) you can connect a PC to the LAN

In other words... The top picture shows the typical office before the IP Phone+ The lower picture shows the same connections with the IP Phone+ added--no additional wiring required

LEDs on the IP Phone+ “LAN” Connector Green LED: Data being sent to or from the LAN Yellow LED: Data collision on the network. (Occasional flashes are normal and not a source of concern.)

LEDs on the IP Phone+ “Out To PC” Connector Green LED: Device plugged into connector is on line. Flash indicates data is being sent to or from the LAN. Yellow LED: Data collision on the network.

Installation, IPSLA (Programming for an IPSLA is nearly identical to that for an IP Phone+. The programming example given earlier applies here.)

Installation~IPSLA (Single Line) The IPSLA connects to AC power and to the LAN. A special transformer (same as used with the IP Phone+) is supplied with the IPSLA to make these connections.

Installation~IPSLA (Single Line) Plug the transformer into an AC outlet and plug the computer system connection into the transformer connection marked “LAN”

Installation~IPSLA (Single Line) Plug the IPSLA’s DATA connector (RJ-45, 10BaseT) into the transformer jack marked “KS/SLA.”

Installation~IPSLA (Single Line) Connect the single-line phone into the IPSLA jack with the phone symbol. Within a few moments, the single-line will have dial tone from the system.

Installation~IPSLA (Single Line) At this point, the IPSLA is wired, and the programming is done. Because the IPC is in learn mode, it will eventually communicate with the IPSLA at which time the device will be fully functional.

LEDs on the IPSLA The On-Line LED indicates a connection between the IPSLA and AXXESS call processing. ON-LINE SL STATUS OFF HOOK/RINGING IP STATUS VALID IP LINK

LEDs on the IPSLA The SL Status LED: flashes in time with ringing voltage is lit when the phone is off hook is off when the phone is on hook (idle) ON-LINE SL STATUS OFF HOOK/RINGING IP STATUS VALID IP LINK

LEDs on the IPSLA The IP Status LED lights when there is a valid Ethernet connection to the device. Notice that when you connect the Ethernet cable to the LAN the IP Status light will come on. When the IPSLA communicates with call processing, the On-Line LED will light as well. ON-LINE SL STATUS OFF HOOK/RINGING IP STATUS VALID IP LINK

Uploading New Code

Loading New Code New software versions for the IP Phone+, the IPSLA, and the IPC are loaded via a “flash programming” technique. Each device has ‘Boot’ and ‘System’ code that may need to be loaded. You must know the IP address of the device to load to it. Loading to the IP Phone+ or the IPSLA must be done over the network.

Loading via TFTP When loading new code, you may use the Inter-Tel-supplied TFTP client. This is the preferred method. If you elect to use the TFTP client supplied with Windows NT, the syntax (at a DOS prompt) is as follows: TFTP destination_IP_address PUT filename the destination_IP_address is the address of the card or device the filename is the file you wish to load (I.e.: IPSLA.HEX or IPSLA_BOOT.HEX for the IPSLA.)

Loading New Code, IP Phone+

Loading New Code to IP Phone+ There are four ways to place the phone into a mode where it will receive new code. Any of these methods may be used. With the phone in download mode, a TFTP client is used to load the code. It is also possible to place the phone into download mode using the Inter-Tel TFTP software. All these methods are described.

Loading New Code to IP Phone+ (Method 1) Make sure there is no connection to the phone’s power connector. Plug in the phone’s power while holding down the keypad 5 and 6 keys. Continue to hold these keys until the phone’s display reads “WAITING FOR DOWNLOAD” Use TFTP to load the code.

Loading New Code to IP Phone+ (Method 2) Unplug and plug in the phone’s power connector six consecutive times at one second intervals. If your timing is correct, the phone’s display will show “WAITING FOR DOWNLOAD” Use TFTP to load the code.

Loading New Code to IP Phone+ (Method 3) Point your browser to the IP Address of the phone and connect. From the main screen select the Commands button, then click on the Download button.

Loading New Code to IP Phone+ (Method 4--preferred) (This method uses Inter-Tel-supplied TFTP client software to put the IP Phone+ into download mode and to load the code.) Run the Inter-Tel TFTP software, select the “Place the device in download state” check box and login to the IP Phone+

Loading New Code to IP Phone+ (Common to all methods) Once the phone is in download mode we can load the new code over the network using TFTP software. Specify the source file and other information as necessary. See the picture on the next screen for an example of this operation. (Shows Inter-Tel TFTP client.)

Loading New Code to IP Phone+ (Common to all methods) When the download has completed, the IP Phone+ display shows “ERASING FLASH” followed by “DOWNLOAD COMPLETED” The IP Phone+ will automatically reset itself and will then be ready for use.

Loading New Code, IPSLA

Loading New Code to IPSLA There are three ways to place the device into a mode where it will receive new code. Any of these methods may be used. With the device in download mode, a TFTP client is used to load the code. It is also possible to place the device into download mode using Inter-Tel TFTP software. All these methods are described.

Loading New Code to IPSLA (Method 1) Unplug and plug in the phone’s power connector six consecutive times at one second intervals. If your timing is correct, the top two LED’s on the IPSLA will begin flashing alternately. Use TFTP software to load the new code.

Loading New Code to IPSLA (Method 2) Point your browser to the IP Address of the IPSLA and connect. From the main screen select the Commands button, then click on the Download button.

Loading New Code to IPSLA (Method 3 --preferred) (This method uses Inter-Tel-supplied TFTP client software to put the IPSLA into download mode and to load the code.) Run the Inter-Tel TFTP software, select the “Place the device in download state” check box and login to the IPSLA.

Loading New Code to IPSLA (Common to all methods) Once the IPSLA is in download mode we can load the new code over the network using TFTP. Specify the source file and other information as necessary. See the picture on the next screen for an example of this operation. (Inter-Tel TFTP client shown.)

Loading New Code to IPSLA (Common to all methods) While the download is in progress, the two top LEDs will flash at the same time. When the download has completed, the two top LEDs stop flashing. The IPSLA will automatically reset itself and will then be ready for use.

Loading New Code, IPC

Loading New Code to the IPC There are three ways to place the IP Card into a mode where it will receive new code. Any of these methods may be used. With the card in download mode, a TFTP client is used to load the code. It is also possible to place the card into download mode using the Inter-Tel TFTP software. All these methods are described.

Loading New Code to the IPC There is a jumper on the IPC which must be in the proper position to allow boot code to be loaded to the IPC Upper two pins allows code updates Lower two pins prohibits code updates

Loading New Code to the IPC (Method 1) Hold down the make busy switch on the IPC as you slide the IPC into the AXXESS cabinet. Continue to hold the switch until the two top LED’s on the card begin flashing alternately. If RS-232 connection for IPC programming is connected it will show the following:

IPC in Download Mode The MAC address and the IP Address used by the IPC are shown. The “Button pressed on power-up. Awaiting download” message will keep repeating. Use TFTP to load.

Loading New Code to IPC (Method 2) Point your browser to the IP Address of the IPC and connect. From the main screen select the Commands button, then click on the Download button.

Loading New Code to IPSLA (Method 3 --preferred) (This method uses Inter-Tel-supplied TFTP client software to put the IPC into download mode and to load the code.) Run the Inter-Tel TFTP software, select the “Place the device in download state” check box and login to the IPC.

Loading New Code to IPC (Common to all methods) Once the IPC is in download mode we can load the new code over the network using TFTP. Specify the source file and other information as necessary. See the picture on the next screen for an example of this operation. (Inter-Tel TFTP client shown.)

Loading New Code to IPC (Common to all methods) While the download is in progress the top two LEDs on the card will flash at the same time. When the download has completed, the two top LEDs stop flashing. The IPC will automatically reset itself and will then be ready for use.

THE END Copyright © 2000, Inter-Tel, Inc. Prepared by Inter-Tel Product Management 13 March 2000 Larry Bradshaw and Eric Walker