Sheffield Hallam University Alumni Event,11 th November Ian Sarson Group Managing Director UK&I

Agenda My Career Compass Group Our UK and Ireland Business My first 7 months at the helm Any Questions

Who is Ian Sarson? Group Managing Director, Compass Group UK & Ireland OND/HND Student (1984) in Hotel,Catering and Institutional Mgt 30 years in the hospitality industry International experience Visiting Fellow at SHU (4 th year) Married with two daughters (1 studying at SHU!!) 7 years with Compass Chair of Compass International Healthcare Forum

Compass Group PLC Revenue >£14 bn (FY 2010) Over 40,000 client locations Portfolio of market leading sector brands 386,000 employees globally Position 35 th in the FTSE 100 Index £5.6m Worldwide charitable donations billion meals a year served Global reach in more than 50 countries A world leading food services and support services company 90 of fortune 100 companies are our clients

Our Vision “To be a world-class provider of contract food and support services renowned for our great people, our great service and our great results.”

Delivering our vision Attracting and retaining great people Delivering great food, services and events Driving relentlessly to be the lowest sensible price provider Empowering our teams and delivering our promises Setting the highest standards for health, safety, corporate governance and the impact we have on our communities and the environment

Compass Coverage Group £11,440m 2007/8: £10,268m Underlying operating profit £720m 2006/7: £583m North America £4,553m 2007/8: £4,206m Underlying operating profit £311m 2006/7: £264m Continental Europe £3,021m 2007/8: £2,553m Underlying operating profit £197m 2006/7: £151m United Kingdom £1,926m 2007/8: £1,931m Underlying operating profit £108m 2006/7: £107m Rest of the World £1, /8: £1,578m Underlying operating profit 3 £104m 2006/7: £61m 2008/9 Audited Accounts

Compass Group UK & Ireland UK & Ireland Revenue - £1.8 bn (FY 2009) 14% of Compass Group Revenue Over 7,000 sites Multi service contracts make up 30+% of our income 56,000 employees 4th Largest Security company in the UK Two Michelin Star restaurants Leading provider of Hospitality in Sports and Leisure 3 million transactions per day 1,200 retail outlets in the workplace Compass Group is the UK and Ireland market leader Our market share is the size of our top two competitors combined 2nd largest cleaner in the NHS

Business and Industry Fine Dining Healthcare Senior Living Education Defence and Offshore Sports and Leisure Corporate Hospitality Venue Sales Specialist Event Catering Services are provided by our Sectors Security

Some new and retained accounts for this year DMGT

Some of Our Sports and Leisure Portfolio

Corporate Responsibility Run our business to the highest ethical standards Support the good health and wellbeing of our customers Reduce our impact on the world in which we live Make a positive contribution to the communities in which we live and work We are committed to growing responsibly with a clear corporate vision and strategy. We measure our performance against our five pillars

People Agenda 11,500 face to face training days this year E-learning – 19,330 completed One Compass Welcome, 12,300 completing and Health and Safety e-learning 4,600 NVQ/ apprentices this year 700 unit managers hired centrally this year MFV 555 trained last year - MFA 500 to be trained before end Dec Evolve management trainee programme 80 graduates – 87 new participants 57 people on Compass Academy 34,000 completed Your Voice survey – 73% satisfaction rate NOTE: Robin to update

UK economic backdrop - challenging Unemployment at 2.47 million, 7.8% - highest levels since 1995 Inflation (RPI) at 4.7% Consumer Price Index (CPI) at 3.1% Interest rates at record low of 0.5% since March 09 Retail Sales fell in August 0.5% due to worries about tax rises and budget cuts £200bn quantitative easing regime CSR has heightened consumer concern Fragile recovery following largest recession since records began in 1955 Source: ONS

Economic backdrop – outlook of impact on Compass Consumers adapting to new economy – changing behaviours Corporates and Public sector seeking subsidy reduction/removal and contractor profit squeeze Hospitality not returning – changed forever ???? Weak pound continues to threaten food costs (food inflation pressure & VAT increase) New UK Government tackling national debt (public sector spending / union activity) Compounded by Geographic challenges e.g.; Wheat price increases in Russia Recovery fragile - double dip remains possible

My first 225 (146 working) days Comprehensive restructure and reduction of central functions (reduced by 23%, 220 Roles) Merged our Marketing and Purchasing and Supply chain teams to create a new Commercial Directorate Supported the winning of £70m new business Announced the closure of the UK Head Office Acquired the UK’s 4 th Largest Security Company Chaired Compass International Healthcare forum (in Toronto) Helped reduce internal traffic by 50% (900k s per month)

My first 225 (146 working) days Ultimately responsible for >600m customer experiences Delivered 42 presentations Met with 98 clients Represent Compass in the Government’s Responsibility Deal chaired by Sec of State for Health (Andrew Lansley) Met with 3 other Secretary’s of State (Education, DEFRA and Defence) Attended far too many lunches and dinners

In Summary Managing change is the core competence of our business It is possible to land your dream job Our sector provides infinite variety and growth potential Compass is a Great company to join for a long term and potentially international career If I can do it, anybody can!!!!

Thanks for listening…. Any Questions