HCL Oracle EBS Portfolio

Introducing HCL Oracle Practice SEI CMMI ( Multi-Modal ) : First to get certified in the Enterprise Application Services among all IT Services organization globally Horizontal Apps Oracle EBS PeopleSoft Siebel JD Edwards Industry Applications Utilities Life Sciences Retail Financial Services Specialty Products Demantra OTM Agile RMB OPA Primavera EPM/BI Hyperion OBIE/OBIA Technology SOA & BPM Portal and Content Mgmt. IDM Database 25+ Product Lines Broad based Services Highly Engaged workforce Oracle Aligned Integrated Expertise Run the Business Passion to deliver Aligned with Oracle’s strategy Differentiator Global Rollout Implementations, Configuration & Development Design & Product Blue Print Support and Maintenance Upgrade and Migration Assessment Services A 4000+ strong Oracle Practice with 200+ Active Customer Base

Seamless Global Organization – Oracle Practice Europe & ME 425 Consultants North America 1350 Consultants APAC 350 Consultants India 1605 Consultants Africa 50 Consultants Latin America 120 Consultants Consultant count for Oracle Practice. Numbers from Forrester response Spring 2011. 4000 Consultants 31 Countries 60 Offices 15 Global Delivery Centers ANZ 100 Consultants

Global Delivery Resources Ireland - Belfast EMEA Near Shore Multi-Lingual Support UK - London Local Market Consulting China - Shanghai Local Market Consulting Support, including Mandarin Poland - Krakow EMEA Near Shore Multi-Lingual Support USA - Redmond Mainland Delivery Center Local Market Consulting Japan Local Language Delivery Center Singapore Local Market Consulting USA - Raleigh Mainland Delivery Center Local Market Consulting India - 5 Locations Offshore AMS & ADS 24x7 Monitoring Center Malaysia - Kuala Lumpur Support Center Local Training Academy Puerto Rico US Near Shore L2 Support This is from Expedia Deck Brazil – Porto Alegre South American Delivery Center Portuguese & Spanish Coverage New Zealand - Auckland Local Market Consulting South Africa - Cape Town Local Market Consulting Australia - Melbourne Local Market Consulting

OU Presence across Key Horizontals Key Highlights Horizontal Representative Customers 1500+ consultants across the globe Over 120+ clients in Oracle E-Business Suite across Modules HCM, Financials, SCM & CRM and across versions 10+ years of rich experience 30+ R12 live successful engagements Oracle eBiz 550+ consultants across the globe Over 40 clients across HCM, Financials, SCM & CRM Beta Testing and Co Development Partner with Oracle Global Customers with multiple AMS engagements PeopleSoft 450+ Consultants Expertise in Product Selection, Process Blue Print Multi-location, Multi-functional, Multi-Technology engagements across the globe Siebel 450+ Growing Consultant Team Multi Product & Multi-version expertise – EOne & World Strong presence across major verticals Referenceble customer base JD Edwards 200+ consultants in Oracle SCM domain with 45+ Demantra experts Subject matter experts with profound knowledge in Demantra applications Demantra/ OTM/ Primavera 250+ Consultants Multi Product & Multi Version expertise Strong presence across Regions & major verticals Involved in beta testing of new versions of the product with oracle Hyperion/ OBIEE 120+ consultants 8+ years of experience 50+ Engagements Technology Capabilities 75 + Practitioners with dedicated Center of excellence 5+ implementations on OFSA 4.5.xx & OFSAA 5.x First Oracle partner to implement OFSAA 5.x in the world OFSAA Capabilities

Oracle Universe Vertical Driven Growth Travel & Logistics Telecom, Media & Entertainment Hi-Tech & Mfg Life Sciences Retail & CPG BFSI Public Sector

360-Degree Relationship with Oracle Industry linkages Vertical solution development Industry thought leadership Linkage into customer accounts for full view Avoid channel conflict Product Development IBUs & GBUs Field Sales Address critical customer issues Timely access to troubleshooting resources Global Platinum Partner Joint go-to-market of Oracle solutions Strategy alignment Support 360-Degree Relationship Alliances Oracle Consulting Education Product 400 certified consultants as of Alliance Review meeting in April 2011 Oracle Consulting More than 400 certified consultants Train partners on Oracle products First info on new offerings Beta programs including Fusion Product Advisory committees Partner on opportunities Leverage unique capabilities Knowledge sharing

Oracle Relationship & Leverage Platinum Partner for Oracle across the globe Dedicated Oracle Alliance across the globe – Joint Field engagements Member of Product Development and Product Strategy forums Beta testing partner for BI, PeopleSoft and Fusion Apps Global SI partner for Fusion apps implementations Points for Leverage Strong Oracle Leadership connect (Derek Williams – Oracle Executive Sponsor for HCL) Specific alignment to address critical customer requirements & Support Issues Stronger Enablement on Product front Greater access to Oracle Support resources HCL Path to Diamond Partnership 28 Product line certifications complete, 10 advance specialization completed

HCL - Oracle Partnership Dimensions Services Partnership Global Reseller of Oracle Applications & Technology Programs Services Partner in India, Malaysia, Singapore, New Zealand, Australia, Brazil, NA, Dubai , South Africa etc GTM Partnership Global GTM Strategies with various products Key Events in collaboration with Oracle in FY’11 Life Sciences Event in UK Manufacturing customer Summit in Dubai Edge Product & VCM Workshops in India & Asean HCL Oracle Industry Day - Dubai Development Partnership Co development partner for OPSM Strategic partner for JDE Beta testing partner for PeopleSoft and Hyperion Strategic and ramp up partner for Fusion Apps Partnering for Ecosystem Enablement Dedicated Oracle Partner Network Lab at HCL Premises. Content Development Partner Boot Camp Delivery Partner Dedicated Oracle Test Center for HCL

HCL Oracle Specializations Update 28 Specializations & 10 Advanced Specializations till date Advanced Specializations PSoft People tools Siebel CRM Hyperion Solaris PSoft HCM BI Foundation SOA Essbase Database Java

Alliance Snapshot Partnership Agreements Co –Development Partner WW Platinum Partner Until April 26,2012 Co development Partner for OPSM Reselling Oracle Programs Beta Testing Partner FUDA has been executed across 11 regions globally Beta Testing Partner for Fusion Apps Delivery Partner Agreement Platform BPO Partner HCL is now a Delivery Partner for Enablement 2.0 HCL is a Platform BPO Partner

The World is talking about us HCL is a Strong Performer in Oracle Implementation Wave Forrester Wave™: Oracle Implementation, Q4, 2009 Voted Number 1 for Customer Satisfaction MCA Consultant Award 2008 “In terms of experience, marquee clients, and breadth and scale, the Oracle Universe service line has acquired enough momentum to address Oracle implementation and support-related requirements of any scale and complexity”. “HCL Offers a broad portfolio of services across BI and EDW lifecycles. HCL has executed more than 100 BI programs across verticals. HCL’s Implementation ranges from departmental(10 Users) to global(5,000 users) in global deployments. HCL’s Strategic partnership with Oracle will drive more BI and EDW “stickiness” “Case Study: Teradyne's Outsourcing to HCL Shows How Transparency, Flexibility Deliver Outsourcing Value. Application Partner of the year for FSI industry.

Our Service Offerings

Oracle Universe – Analyst Talk “HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle Application features and functionalities,” - Doug Kennedy, Oracle SVP of WW Alliances and Channels HCL A Strong Performer HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.

HCL’s Oracle e Biz Suite Snapshot Resource Summary Engagement Types 1700+ consultants across the globe 25% Functional consultants 14% Techno Functional consultants 61% Technical consultants Over 950+ consultants who have R12 capabilities 500+ Oracle R12 Business Accelerator Certified. Transformational projects such as BPR / BPM to R12 Blue printing R12 Assessments services with R12 upgrade approach backed with objective decision process and business benefits. Custom build R12 upgrade methodology with a upgrade mixed with Implementation approach towards faster upgrade cycle and fitment of business process changes. Large R12 Implementation services backed with tools and accelerators. R12 Applications and Management services with 24 / 7 support across the globe. Experience Summary Over 120+ clients in Oracle E-Business Suite across Modules - Financials, SCM , HCM & CRM and across versions. .Strong Oracle customer base in the Americas, EMEA, APAC and ANZ. 35+ R12 live successful engagements. Over 70+ ASM engagements COES for Applications Lifecycle Management Operations Excellence through Six Sigma, ITIL Framework. A dedicated Oracle R12 Solution Lab in India and the US to provide thrust on value added industry solutions, and build pre-configured & extended bolt-on+ solutions. Accolades HCL was Partner of the year award from Oracle Corp. in 2009. Empower the Green Enterprise Award from Oracle.(2008) Oracle Infrastructure Partner Award (2007). Recognized by Forrester as a “A Strong Performer” among the Implementation Providers. HCL is one the first company to Go-Live with Oracle R12 implementation in North America along in collaboration with Oracle. Advanced Specialized Partner Mature Oracle Practice with a proven Delivery Methodology and a Comprehensive Service Portfolio

HCL Oracle E-Biz Suite Competency Excellence Center

HCL Oracle E-Biz Suite Sample Clientele Service Offerings Key Highlights Representative Customers Implementation & Rollouts Business Process Redesign Implementation Global Template Creation Global Template Rollouts Multi-site Rollout Experience 60+ Implementations 25+ Global Roll-outs Functional & Database Support Bug-fix and Technical Support Global Support Models 24/7 Support Productivity Improvements Value Added Services Proven ITIL based Methodologies & Maintenance Support Version Upgrade Cross Platform Migration Cross Product Migration Data Migration Reusable Scripts Upgrade Labs 30+ upgrade/migration engagements Upgrade / Migration Customizations Custom Modules Interface Development Reports Development Various Development Models Offshore Leverage Huge Services Bandwidth 50+ development support engagements Development & Technical Services

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Integrated Methodology 19

Implementation / Roll Out Models What is a Global Implementation/Rollout ? Global Implementation/rollout is the process followed to install, configure, testing and deploying of Business applications in more than one locale with standardized business processes as far as possible. Hub & Spoke Model Collaboration Model (STAR Model) POC Model

Solution Accelerators

Oracle e Biz Suite – Tools and Accelerators

Oracle e Biz Suite - Proven Tools…..Continued Features Strategy Templates A repository of re-usable templates would help in planning and execution of different stages of the upgrade cycle including Assessment, Retrofitment, Testing, Training and Cutover phases. The reusable templates would help to accelerate the timeline for phases, provide best practices, and reduce risk in delivery. AssessPro® - Weighted Average Score Tool AssessPro® is HCL proprietary methodology which will provide an opportunity to do a check the current eBusiness deployment, map it to its future R12 upgrade requirements and define an upgrade strategy which will be in alignment with the long term application strategy. The methodology has four phases - Discover, Assess, Envision and Recommend. The weighted average score tool helps in quantitative assessment. COMIT: Custom Objects Migration Tool for R12 This tool helps to identify the custom objects in an installation. Has a built-in mapping repository to aid in impact analysis and arrive at effort estimation for upgrade. Automation of objects upgrade through user friendly GUI Customization Discoverer® Customization Discoverer is a module in COMIT® that enables identification of custom components in any of the application directories based on user entered string value. The tool identifies several types of custom objects including .sql, .pls, .pks, .pkb, .rdf, .fmb, etc… Impact Analyzer Impact Analyzer has an inbuilt data model mapping between 11i and R12 that reviews and analyzes all the scripts (sql, pls, plb, xml, txt files) as well as 6i Forms and Reports. Objects are classified as High, Medium and Easy complexity based on the number of changes required. COMIT® - CEMLI Assessment COMIT® is a unique tool which offers a method for quick migration of Custom Objects to Higher versions of Oracle Applications with Minimal cost and time it reduces the time taken to upgrade to higher versions of Oracle Applications. COMIT® provides a complete solution for the Custom Object Migration.

Oracle e Biz Suite - Proven Tools…..Continued Features Change Repository – 11i vs. R12 Exhaustive information on both Technical and Functional design changes between Oracle 11i and R12. The Technical information includes impact points for Obsolete Tables, Modified Tables, Obsolete APIs and Modified APIs. This 11i vs. R12 mapping repository would help to quickly retrofit CEMLIs that are impacted due to upgrade. The functional information includes the delta across various modules in R12 Testlink – R12 Seeded Test scripts A set of seeded Oracle test scripts for different modules in R12 that could be executed after an environment is upgraded. These tests would prelude testing of customizations in the upgraded environment. These scripts would help in expediting the test cycle eLearning Kit A ready-to-use training material in Finance, Distribution, Manufacturing and CRM modules to accelerate the training phase. Training material would be on the standard business process across the different modules iLoad® – Data Migration iLoad® is a tool for data conversion which leverages HCL’s data load templates to load data onto the customer environment. iLoad® is a tested utility that fixes the data file layout, perform mandatory validations, provides facility to add customer-specific validation and upload legacy data into R12. The tool would reduce the lead time in data migration by 8% OPDBA Monitoring Tool OPDBA monitoring tool helps to gather details about, Concurrent programs and also monitors the Database activities and events like Locks, Latches, Waits, Archive logs generated per day, Average log switch time, Space management and other database performance related data capturing in RAC or non-RAC environments. These are typically required as part of post go live stabilization in Applications and Databases

Sample e Biz Suite R12 Implementation Experiences 25

Sample e Biz Suite R12 Global Rollout Experiences

Oracle eBiz Suite R12 Upgrade- Sample Clientele

Oracle eBiz Suite ASM Sample Clientele

An American multinational conglomerate. Industry Conglomerate  Revenue USD 147.0 Billion  Employees 310,00+  Operations Globally Europe English Implementation & Rollouts Version R12|| User Base 1000+ Financials modules Implemented a consolidated system to build a new Corporate Consolidation Ledger using the R12 version and reporting system for the entire group globally. Build one instance strategy and addressed the needs for different business segments across the client’s organization and mapped all the client’s processes to standard Oracle flows so as to minimize customizations. Carried out huge data migration activity. (Approx. volume of data migrated is 14 GB data which consist 3-4 million data.) APAC English 10 North America English Time Zones Value Delivered Automated the MDM (Master Data Management), the data flow to the CCLGL for all the value sets. This would reduce support entry tasks and data managed from higher hierarchy levels with zero defects. Inbound / Outbound process was automated to ensure the data goes to different counties subsystem based on their statutory requirements without any user intervention. Automated the Ledger assignation to every user, the manual process takes 60 minutes, after automation the process takes nearly 1 minute to complete the task for each user. Peak Team Size 20+

A Fortune 500 provider of technology solutions Industry Hi-tech  Employees 23,500+  Revenue $ 5.5 Billion  Operations Globally Global R12 Upgrade across 39 countries Oracle Modules (36 modules in Scope) Order to Cash, Record to Reporting, Manufacturing Planning and Logistics, Supply Chain Planning, Procure to Pay, Contracts for Service Version 11.5.10.2 to R12 User Base: 1800+ No. of technical upgrades executed by the DBA’s = 14 No of test cycles = 4 Size of production data = 6.5 Tb High retro-fitting effort :No of customized objects = 27000 (4000 object impacted due to R12) Huge data migration Upgrade Tool used Customization Discoverer, Customization Discoverer, Impact Analyzer, Strategy Templates, COMIT Europe English APAC English North America & Latam English 25 Time Zones New Zealand English Value Delivered With the help of E-Business Tax, which is a Global Tax Engine, the client was able to reduce cost and complexity in complying with multiple tax authorities by 10-15% Improved Accrual Reconciliation Process and automation Accrual Write-Off feature in R12 has reduced the period close process time for the client by 15 – 20% Improved shared service capabilities for payables by 15-20% Improved TCA architecture and Banking model in R12 helped the client to have Centralized Master Data and reduce maintenance effort by 15-20% Flexibility in generating the reports in required format has reduced customizations by 5-15% Team Size: Onsite- 16; Offshore- 60

A leading financial services provider in Oman Industry Banking  Employees 3,500+  Revenue $ 96 Million  Operations 7 Countries Implementation and Upgrade Oracle HRMS (OLM, PMS, Core HR, Payroll, iLearning, OTL); SCM (iProc, Service Procurement, Procurement Contracts), Project Management & Costing, Property Manager, Asset Tracker, iExp Version: R11.5.10 to R12.1.3 User Base: 3000 Upgraded to the most recent version to ensure continued support and take advantage of new features. Process design and application design from scratch in Time and Attendance process area. Lease management design through Property management Module implementation. Integrations Timecard integration with Time & labor module. Payroll Rollout Involved migrating and retrofitting about 3000 HR and Payroll customizations to different business groups. Middle East 12 Time Zones Value Delivered Extension of Payroll Solution to the newly created business groups. Performance Management process redesigned and re-implemented Time and Attendance process redesigned and implemented Enablement of new functionalities such as Global Deployment, Checklists, Sub Ledger Accounting, Changes in SLA Provided a bolt on solution for time entry and integrated it seamlessly with the existing time entry system Peak Team Size Onsite- 7; Offshore- 3

Fortune 500 Industrial Manufacturing organization Industry Manufacturing  Revenue USD 4.0 Billion  Employees 15,000  Operations 56 Countries APAC English Application Implementation, Rollout, Maintenance & Support Version 11i|| User Base 300+ Projects, Financials, Manufacturing and Distributions modules. Implementation in Pump Division plant in Netherlands. EMEA regional support & enhancements. Rollout to new sites in EMEA region. Rollout in Japan sites Designed Unique ETO Solution – Engineer to Order Solution. APAC English 6 North America English Time Zones Value Delivered HCL designed the unique ‘Engineer-To-Order’ solution within the ambit of the Global blue print, that would cover the needs for new pump manufacturing, Spare parts and S&R business units. Cycle time involved in repair parts creation including BOM and Routing is reduced from 1 day to half an hour. Automation of the repair process from the quotation process to the time until establishing shop floor manufacturing steps. Built Tax rules and local statutory reports Local process changes. Peak Team Size 19+ (7 Onsite / 12 Offshore)

The 11th largest Tier 1 Automotive Supplier in the world Industry Manufacturing  Employees 35,00+  Operations 27Countries Europe English Implementation & Rollouts, Maintenance & Support Version R11i|| User Base 500+ Financials & Manufacturing , Distribution modules The client’s wide portfolio of Oracle products includes- Oracle Ebiz Suite (Oracle Mfg, Oracle Finance, and R11i), People Soft HR (upgraded from 8.3 to 9.0), Advanced Supply Chain Planning, and Oracle Demantra. HCL is engaged with the client for the last 9+ years. APAC English 12 North America English Time Zones Value Delivered HCL had provided an integrated suite to applications. Within the first year of the engagement, the client saved over US$1 million in IT operations without affecting the quality of the solution. There is a Reduction in problem resolution time by almost 90% The HCL Offshore Development Team has won the “CVS IT Achievement Award” for providing FBO Implementation solutions, North America Oracle Launch Development work, and Production Support. Peak Team Size 35+

A Leading Automated Test Equipment Maker Industry Hi-tech  Employees 4,500+  Revenue $ 2.2 Billion Europe English Global Apps Support & Maintenance Oracle Manufacturing, Financial, HRMS, OM & Distribution and CRM Modules Version R11i User Base 700 users in APAC 300 users in Europe and 350 in NA Global Application Maintenance for 400+ applications (Oracle ERP, Oracle Fusion, Primavera etc) 24*7 Support of Oracle ERP Legacy application support Support for Oracle 11i covering multiple geographies including Europe, Tokyo and Asia Pacific. Average of 450 Tickets / month APAC English 12 North America English Time Zones Value Delivered Production Support Optimization- Reduction in IT Intensity 0.7% IT Capacity Optimization- 0.9% saving on IT budget Project Portfolio Management- 1% Saving on IT budget APM- 15% saving on IT budget 20-30 % of reduction in IT Costs due to HCL’s offshore-onsite model Transformational outsourced environment with HCL as a single IT service provider. Team Size 75+(Approx.)

A Leading Global cloud computing vendor Industry Hi-tech  Employees 11,200+  Revenue $ 4.5 Billion Europe English Global Apps Support & Maintenance Financials and Sales & Service modules. Custom Portal applications, Middleware systems. Application servers and Databases Global Support covering APAC, EMEA and US Support for L2 Application, Operations and Infrastructure Support. Service Window- Customer defined 20 x 5 coverage (8-12 Onsite/Offshore – 3 shifts) 24x7 Global Support Model for Operations and 16x5 for Applications. Complex environment which includes EBS, Fusion Middleware and Custom Portal applications Co-sourced and multi-vendor model SLA Compliance: Resolution – 85% & Response – 90% APAC English 7 North America English Time Zones Value Delivered Up to 20% in cost saving for the company due to an optimal mix (onsite – offshore),ensuring 24x7 service availability for Business critical operations. Auto Invoice Request performance tuning by HCL team which brought down processing time from 9 min to 7 seconds, saving close to 50k/annum 24*7 war room coverage during Qtr end support Improved MTTR’s Alert based monitoring for proactive clearance of stuck Sales Orders Service self tools equipping business and removing IT dependency Team Size: 45+ Onsite Location: Americas: Palo Alto Offshore Location: Chennai, Bangalore; INDIA

Derived Benefits from business operations Largest provider of conferencing services in Europe Largest manufacturers of compact discs in the United States A Fortune 500 provider of technology Assisted in database & apps upgrade, splitting database & application servers to improve performance, configured hardware load balancer for 7 nodes (unique in the industry) Month-end process takes 3 days to complete. Streamlined the process to complete the Month-end within a night. Database performance was improved by enabling Maintaining Scripts which improves the performance of long running batch jobs Global Upgrade of Oracle Apps from 11i - R12 across 39 counties. The No. of R12 modules in scope were 36 and the No. of customized objects were 27000. Leading Retail company in Indiana Global Storage Networking Equipment Mfg. Leader in corrective lenses Introduce efficiency in Supply Chain my reducing operating cycle time in the Hub Process with Contract Manufacturer from 7 days to a single day i.e. 85% improvement in operating cycle time Revenue increase from $500 million to $800 million Solution for Pick Ticket Verification as a workaround over Oracle Shipping module assisted in reducing Cycle time reduced from 6 mins to just 1 min for an organization that handles 50,000 transactions per day Increased sales revenue by 78% within 4 months of implementing modules in OM, Shipping, WMS, and MSCA

Value Creation through Specific IP’s HCL has developed a mini-module for Product Delivery Update process. Whenever a new product version becomes available, the PDU process is triggered to find all active lines in Service Contracts based on the applicable business rules. The programs also leverage system information from Install Base. PDU HCL has developed a pre-built interface to third-party vendors who manufacture and ship software media to ISV’s customers based on orders or any other trigger iFace to Shippers HCL has already developed and deployed frameworks for Electronic Software Download (ESD) set-up in Oracle Apps, as well as for interface to ESD sites using SOA architecture ESD HCL has developed solutions in Order Management and Service Contracts to account for all different scenarios resulting from VSOE and Non-VSOE applicability VSOE Create an account licensing/entitlement model, eliminate email dependency. Licensing/Entitlement

Value Creation: Proactive Monitoring – Period End Close Dashboard

Practice Enablers Industry Best Practice Leaders Dedicated Capability Leaders for Specialization Tracks Customer Advisory Council Oracle leverage for Solutions and Delivery Excellence Solution Assets – Accelerators & Tool Kits Process Libraries Repository Customer Value Portal for Business Improvements Business Benefit Led Transformation Frameworks OPN Lab with 500+ Training Programs Dedicated Continuous Improvement Focus Edge Application Integrations Cutting Edge – Business Services, Fusion, etc. Practice Maturity Index Quality Improvement thru Six Sigma

Assets for Value Delivery Process Libraries Repository Solution Assets – Accelerators & Tool Kits Value Measurement Repository of solutions Knowledge Management

What Makes Us Different? Industry insight Proven experience Driven to deliver The Right People Business before technology Benefits led Goals aligned Doing the Right Things The A-team, always Collaborate to innovate Client-focused flexibility In the Right Way for the Client

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