KPI SYSTEMS & TOOLS by ASAP Berhad

MAPS 360 Monitoring of Application & Performance System Scorecard 360 KPI Tracking Tool Meeting Manager Meeting Management Tool

SOLUTION OVERVIEW DATA OFFICIALS (Chief Minister, KSU, Directors) MAPS CENTRAL DATABASE KPI data Agencies Agency 1Agency 11 HELP DESK & CALL CENTRE DATA

Sample Screen of using MAPS Sample of Reports, Uploaded Pictures Illustrations and Statistics Generated KPI for Agency in KDN, Malaysia (Negeri Sembilan state highlighted) Seremban district highlighted Uncompleted KPI are shown in colour coding in Seremban district Click on a particular desired icon Status of completion is presented in graphical mode

Proposed Control Centre

Task 1Task n Project 1 Strategy n Mission Task 1Task n Project n Task 1Task n Project 1 Task 1Task n Project n Objective 1Objective n Strategy 1 Scorecard KPI Workflow 90%10%40%30%20%80%70%10% 90%80%20% 10%90% 10%

KPI for Meeting and Project

User Profiling Project Team finalization Invitation Attendance Task manager Reminders Minutes of Meeting Task / Meeting Archiving Project Meeting History Cost Analysis Time Analysis Report Generation Meeting Manager has the following features:

Define Project Meeting Topic 1 Define User and Roles Meeting Topic n Define User and Roles Send InvitationCapture Attendance Capture Minutes of MeetingAssign Task Send Reminder for Next Meeting Maintain Meeting History by Project Print minutes Meeting Manager Concept & Process Flow Search Meeting Details Users with Security Access

Project Implementation Plan Implementation Plan by each Agency MAPS – 1 month Scorecard – 1 month Meeting Manager – 2 Weeks

Purchase Cost Costing by each Agency for 10 KPI MAPS – RM 300,000 per server installation Scorecard – RM 200,000 per server installation Meeting Manager – RM 200,000 per server installation

Rental Cost Costing by each Agency for 10 KPI MAPS – RM 9,208 per month for 36 months Scorecard – RM 6,138 per month for 36 months Meeting Manager – RM 6,138 per month for 36 months One time Installation cost per system RM 50,000

Budget Usage  Training Budget  Operation Budget  Utilities Budget  Asset Budget

PROJECT REFERENCES CUSTOMERSTYPE OF IMPLEMENTATIONSTATUS JPNCapture of 18.5 Million records on finger Print as main sub contractor for Yasmin Teknologies Live for 10 years Ministry of EducationKPI for Support - Country wide support helpdesk for 10,600 schools with 300,000 users, 62 Authorised Service providers and more than 500,000 Assets Live for 6 years LHDN Digitisation ProjectManagement of more than 2500 IT assets through 2 locations. Live for 2 year Konsortium Logistic Berhad (Largest Local Logistic Company) KPI for Support - Helpdesk to support Total IT Assets and software implementation throughout country. Live for 4 years Touch & Go – Help DeskKPI for Asset Tracking in all Touch and Go contact point for assets throughout country implemented in Banks, Highways, Railways and Commercial Outlets Live for 24 months Touch & Go – Call CentreCall Centre integrated with Helpdesk to support 3 Million customer base. Integrated to few backend application to support the Call Centre Requirements. It is also intregrated with PABX and CTI for receiving calls. Live for 18 month

Sapura GroupManaging DataCentre Call Centre and Helpdesk to support the Sapura Group and other Government Customers Live for 24 months Sapura GIRNSapura Government Integrated Radio Network supports multi agency for Radio networks and transmitters throughout Malaysia. Objective to manage the asset and network related issues. Live for 12 months Malaysian Employers FederationManagement of Call Centre and Helpdesk for its customer base. Main stress is complaint management using knowledge base and escalation. Live for 12 months Sapura Global - SingaporeManagement of Call Centre and Helpdesk for managing all Warranty and Maintenance problems Live Mimos BerhadAsset Tracking within MimosOngoing