Itella Information 2010Itella Information1

Itella in Brief 2010Itella Information MEUR Net Sales 2009 Sales and Marketing Supply Chain and Logistics Financial Management and Invoices Solutions 48% Itella Logistics Itella Information 13% 39% Itella Mail Communications Net Sales by Business Unit Over professionals Personnel Share of International Net Sales 31 % Operates in 15 Countries in Europe

Itella Information – Reliable International Partner Operates in 15 European countries Netsales 247 MEUR Personnel billion transactions Partner in financial management and invoice processes Part of Itella Group 20103

Continuous Growth 2010Itella Information4 Net Sales (MEUR)

Efficient Developing of Financial Management Incoming information flows Outgoing information flows Financial Management Processes Sales ledger and purchase ledger payments Asset accounting general ledger Travel expenses Payroll Comprehensive invoicing solutions Multichannel invoice receiving

Cornerstones of our offering 2010Itella Information6 Volume advantage, automation Coverage, no investments, resources Core competence, best processes, common development QualityScalability Cost-savings

Optimization of Costs 2010Itella Information7 Costs by using Outsourcing Costs at the Starting Level Volume advantage One service platform Transition to e Automation Near-shoring 7

20108 Data security We adhere to Itella Group’s data security policy Data security is developed according to the international data security standards ISO/IEC and SoGP and the Group’s risk management principles The purpose of Itella’s data security work is to secure business-critical data Concrete measures include –confidentiality contracts –data security instructions and training –constructional and technical protection –security data and data communication

2010Itella Information9 We Protect Our Environment Green Services Green Focus Electronic letters cut carbon dioxide emissions in Extensive environmental savings with the eInvoice Electronic invoicing, payroll management and document processing improve environmental performance by reducing paper consumption, printing and transport By using letter paper and envelopes that weigh less, considerable savings can be made Itella Corporation’s Environment programme: Cutting carbon dioxide emissions by 10% by 2012 and 30% by 2020

Smart Move 2010Itella Information10