© Prentice Hall, 2007Excellence in Business, 3eChapter Information Technology and E-Commerce

© Prentice Hall, 2007Excellence in Business, 3eChapter From Data to Information to Insight Competitive Advantage Data (Facts & Statistics) Data Insight(Understanding)Insight(Understanding)Information (Useful Knowledge) Information

© Prentice Hall, 2007Excellence in Business, 3eChapter Data versus Information A B C D Sales Products

© Prentice Hall, 2007Excellence in Business, 3eChapter Information Flow

© Prentice Hall, 2007Excellence in Business, 3eChapter Using Information Systems Information Data Mining Data Warehouse Data Warehouse Data Base Data Base Information Data Mining

© Prentice Hall, 2007Excellence in Business, 3eChapter Chief Information Officer Understand Information Needs Understand Information Needs Create Systems and Procedures Create Systems and Procedures Deliver High- Quality Information Deliver High- Quality Information Cost Effective Accurate Relevant Timely

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Research and Development Marketing and Sales Planning and Control Communication and Collaboration

© Prentice Hall, 2007Excellence in Business, 3eChapter Business and the Internet Accelerate Commerce Erase Borders BoostCommunicationBoostCommunication Control Costs Simplify Research PromoteCollaborationPromoteCollaboration

© Prentice Hall, 2007Excellence in Business, 3eChapter Accelerating Commerce Business-to-Business Consumer-to-Consumer Mobile Commerce Business-to-Consumer

© Prentice Hall, 2007Excellence in Business, 3eChapter Cutting Costs Searching for Best Prices Searching for Best Prices TelecommutingTelecommuting Reducing Travel Expenses Reducing ManagingInventoryManagingInventory Recruiting and Training Training DistributingInformationDistributingInformation

© Prentice Hall, 2007Excellence in Business, 3eChapter Erasing Borders Instant Messaging Virtual Meetings Telecommuting

© Prentice Hall, 2007Excellence in Business, 3eChapter Enhancing Communication and Collaboration and instant messaging Mail server lists and newsgroups Intranets and extranets Virtual workspaces Blogs and wikis Internet telephone service

© Prentice Hall, 2007Excellence in Business, 3eChapter Simplifying Research Search Engines WebDirectoriesWebDirectoriesMeta-SearchEnginesMeta-SearchEnginesOnlineDatabasesOnlineDatabases

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Online Searching Keyword Searches Boolean Operators Natural Language Forms-Based Searches

© Prentice Hall, 2007Excellence in Business, 3eChapter Effective Searching Read Instructions Read Instructions Observe Details Observe Details Review Options Review Options Vary Search Terms Vary Search Terms Adjust the Scope Adjust the Scope

© Prentice Hall, 2007Excellence in Business, 3eChapter Really Simple Syndication NewzCrawler Bloglines NewsGator FeedDemon Pluck News Aggregators (RSS) (RSS) Monitor Competitors Reach Customers

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Systems Operations Information Operations Information Management Support Management Support

© Prentice Hall, 2007Excellence in Business, 3eChapter Operational Systems Transaction Processing Systems Control Office Automation Customer Relations

© Prentice Hall, 2007Excellence in Business, 3eChapter Management Support Systems Management Information Decision Support Executive Information Knowledge Management

© Prentice Hall, 2007Excellence in Business, 3eChapter Business System Technology Hardware Software Networks

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Hardware EquipmentEquipment ProcessingProcessing InputInput OutputOutput ComputersComputers ServersServers ClientsClients MainframesMainframes

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Software Operating SystemComputer Applications Word Processing Spreadsheets Desktop Publishing Database Apple Macintosh Linux Unix MS Windows

© Prentice Hall, 2007Excellence in Business, 3eChapter Networking Computers Central Servers Multiple Servers Peer-to-Peer Geographic Coverage Wide Area Network (WAN) Wide Area Network (WAN) Municipal Area Network (MAN) Municipal Area Network (MAN) Local Area Network (LAN) Local Area Network (LAN) The Internet

© Prentice Hall, 2007Excellence in Business, 3eChapter Current Networking Issues Digital Convergence Wireless Connections Bandwidth

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Wireless Connections Wireless fidelity (Wi-Fi) WiMAX Global positioning system (GPS) Bluetooth Short messaging service (SMS) Third generation (3G) Radio Frequency Identification (RFID)

© Prentice Hall, 2007Excellence in Business, 3eChapter Technology Issues for Managers Total Cost of Ownership Total Cost of Ownership Employee Training Employee Training Productivity Monitoring Productivity Monitoring The Human Touch The Human Touch Property Rights Information Overload Information Overload Privacy and Security Privacy and Security

© Prentice Hall, 2007Excellence in Business, 3eChapter Ensuring Privacy and Security Malicious Software Security Breaches Data Security

© Prentice Hall, 2007Excellence in Business, 3eChapter Protecting Property Rights Digital Products Digital Rights Management (DRM) Intellectual Property

© Prentice Hall, 2007Excellence in Business, 3eChapter Promoting Productivity Information Overload Categorize Information Control SPAM Visualize Data Misuse of Technology Minimize Lawsuits Monitor Access Protect Systems

© Prentice Hall, 2007Excellence in Business, 3eChapter Total Ownership Cost Training Employees The Human Touch More Technology Issues