SEUK Large Format Monitor Service B2B. Corporate Line 0330 727 2677 (see page 2 for detail) Target SLA Next Day on-site visit if call is received before.

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Presentation transcript:

SEUK Large Format Monitor Service B2B

Corporate Line (see page 2 for detail) Target SLA Next Day on-site visit if call is received before 3pm. Service Mon-Fri 09:00-17:00 Customer to have unit available for repair. Engineer visit to site to repair unit Samsung Call Centre 1st line fix attempted over phone – if unsuccessful Corp = Service Request SR issued to customer Customer details and SR number entered into Samsung system. Service partner issued details along with authorisation for next step. Corp team, take ownership of call. Customer Or Dealer

Samsung Corporate Hot Line Call Display Support and Guidance from 9am to 5pm Corporate Customers own internal Support team / helpdesk Corporate Customers External / Reseller Support team / helpdesk Corporate End User Fix On Site Repair Software fix Samsung European QA Lab / Technical Training (Internal Escalation) Fix Samsung Service Manager