Managing Information And Technology

Chapter Objectives 1.Distinguish between data and information and identify tasks of IS manager 2.Explain how IS managers capture, store, and analyze data 3.Discuss ways IS can be designed 4.Describe information systems for networked computers 5.Explain how 4 networking technologies communicate 6.Identify/discuss challenges of e-commerce 7.Identify careers in information management

Data V. Information “…data- unprocessed facts.” “…information- data that have been processed, or turned into some useful form.”

Information System “…the combination of technologies, procedures, and people who collect and distribute the information needed to make decisions and coordinate and control company- wide activities.”

IS Management  Chief Information Officer  Chief Technology Officer  Information Managers Determine information needs Collect data Convert data into information Direct information

Differing Information Needs  Top Managers Planning Setting Objectives Strategic Decisions  Middle Managers Allocate Resources Oversee Activities  First-Line Managers Supervise Employees Oversee Daily Operations Coordinate Activities

Information Needs and Flows

Need To Share Information z Integrated IT z Enterprise Resource Planning System

ERP System

Data and Databases 5 Databases 5 Data Warehouse 5 Data Mining Customer Behavior Customer Relationship Management

Data Mining Process

Types Of Information Systems  Operations Support Transaction Processing Process Control Design & Production  Management Support  Decision Support  Executive Information  Artificial Intelligence Expert Face-Recognition

Transaction Processing System

Design And Production Systems  Computer-Aided Design  Computer-Aided Manufacturing  Computer-Integrated Manufacturing  Flexible Manufacturing

Decision Support Systems

Executive Information Systems  Artificial Intelligence Expert Systems Face-Recognition Technology “…senior managers [need] ready access to strategic information that’s customized to their needs... In a convenient format.”

Computer Networks h Applications Software h Local-Area Network h Wide-Area Network

Local Area Network

Data Communication Networks : Internet Internet Service Providers World Wide Web/Browsers : Intranets : Extranets “…transmit digital data… from one computer to another using...wired and wireless communication channels.”

Technology Of The Web  Web Pages  Web Sites  Webmaster  Home Page  Uniform Resource Locator  Web Server  Search Engine

Intranets/Extranets Intranet – “…a private network using… technologies… available only to employees....” Firewall – Software that controls access to an Intranet Extranet – “…intranet… partially available to certain parties outside the organization.”

Extranet

E-Commerce “…conducting business over the Internet...”

Business Uses Of The Internet  Presenting Information  Selling Products  Distributing Digital Products  Acquiring Goods/Services  Virtual Company

Electronic Data Interchange & Value-Added

Security Issues In Electronic Communication  Data Security  Malicious Programs  Spoofing  Revenue Theft  Risks to Customers

Malicious Programs  Viruses  Worms  Trojan Horses

Types Of Revenue Theft  Denial of Service  Piracy - Firewalls

Risks To Customers  Credit-Card Theft  Password Theft  Invasion of Privacy

How Cookies Work

Shoring Up Security And Building Trust Encryption – “…process of encoding data so...only individuals (or computers) armed with a secret code (or key) can decode it.” Certificate Authority – “…a third party… verifies the identity of the responding computer and sends you a digital certificate stating that it trusts the site.”

Careers In Information Management  Chief Information Officer  Chief Technology Officer