Elevating Safety & Security DAKS Mission Critical Communications

Slide 2 Agenda Elevating Safety & Security Throughout Your Enterprise  Personal  Disaster and Mass Casualty Events DAKS Overview  Application Components and Capabilities  Deployment and Operations  Pricing and Warranty Questions & Answers

Slide 3 Challenges for Today’s Enterprise Elevating Safety and Security with Improved Response Management  Detection and reporting of critical incidents  Immediate and effective collaboration on situation assessment and response strategy  Rapid deployment of response resources  Rapid notification and ongoing communication with affected constituents Key to Meeting these Challenges  Assume a Readiness Posture – Proactive and Reactive  Mission Critical Collaboration and Notification  Extensible Investments Slide 3 Communications is the single most important component of how an organization responds to a disaster. Minimize Scale and Scope Improve Operation Continuity Minimize Duration Safer, More Secure Campus

Slide 4 With No Audible Sound a Distressed Person Can Request Assistance Elevating Safety & Security Silent Alarm 1 Employee presses alarm button, telephone key or smart badge 2 Alert notifications delivered to internal security and management personnel 3 Emergency conference established among emergency responders

Slide 5 With No Audible Sound a Distressed Person Can Request Assistance Using Conference, Muted Security Personnel Can Listen to What is Occurring in the Room Elevating Safety & Security Panic Button 1 Employee presses telephone key 2 DAKS sends location information to the phone display of internal security personnel and conferences them with the employee’s phone. 3 Security personnel can be dispatched, but will have the advantage of being kept up to date as to what is going on behind the door.

Slide 6 Elevating Safety & Security Crisis Team Mobilization Automated dial-out to home and/or mobile phones with alert announcement and instructions Track for each staff resource:  Success or failure of contact and message delivery  Positive or negative response to the mobilization request Automatic escalation if the response quota is not satisfied Automatic notifications to supervisors of the result of the process Automated Mobilization of Appropriate Resources Through Intelligent Notification

Slide 7 1 Emergency number is dialed 2 Caller and security agent are setup in two-party no-hold conference with caller location displayed on phone Local security agent can dispatch internal resources and/or join municipal 911 services to the call. Conference call remains active even if the emergency caller disconnects 3 Swift, Intelligent, Effective Mobilization Elevating Safety & Security Internal Emergency Call Handling

Slide 8 Defined for appropriate areas of concern (e.g. buildings, floors, halls, etc.) Triggered by/from:  Dial-in from any telephone with PIN authentication  Computer  Hardwired connection from alarm panels  Interface to alarm management and control system via API Send alerts to employees and appropriate security/facilities personnel Activate additional building alarms Slide 8 Elevating Safety & Security Evacuation Alert Timely delivery of a Message with Accurate Instructions is Key to Protecting the Wellbeing of Staff and Visitors to the Area 1 Evacuation alert is initiated 2 3

Slide 9 Periodically Contact Staff Member to Assure Safety Monitor People in Hazardous Work Assignments Elevating Safety & Security Personal Security Calls are placed to worker on a cyclical basis 2 1 Worker with mobile phone logs in to activate surveillance 3 Worker answers surveillance call and reports status If worker fails to answer, alerts are issued to monitoring and/or rescue teams with worker’s last status report 4

Slide 10 Integrated Emergency Collaboration and Alert Notification Simultaneously Intelligently Mobilize Response Resources and Alert Affected People Elevating Safety & Security Crisis Response 2 Activate Dial-in Announcement Services to provide access to situation updates Initiate First Responder Emergency Conference 1 Send Alerts Staff Call BackRescue Services

Slide 11 Elevating Safety & Security Multi-Faceted Resolution Support Comprehensive Response and Resolution Workflow

Product Overview

Slide 13 DAKS for Today’s Enterprise Mission Critical Solution Platform  Support simple notification scenarios  Support comprehensive incident response and resolution workflows  For routine as well as emergency notification and collaboration scenarios  Strong Integration – protocols and applications FlexibleIntegrated Applications  Intelligent Notifications  High Performance and Emergency Conferencing  On-Demand Information Services  One Number Calling Services  to HiPath Phones  Wi-Fi Location Services  No moving parts, magnetic storage or batteries  Low power consumption  High MTBF > 400,000 hours  Optimized Linux OS High Performance

Slide 14 Launch Telephone, Pager, and/or Messages to Prescribed Notification Groups Quickly and Reliably DAKS for Today’s Enterprise Intelligent Notifications Application Contact Strategy  Broadcast Priority  Parallel or Sequential dialing  Subscriber Priority Level dialing  Notifications  Leverage Enhanced CorNet-NQ features Contact Acknowledgement  Simple “any-key” acknowledgement  Positive/Negative Confirmation  PIN Required  Subscriber calls back, enters PIN and confirms Broadcast Success Criteria  Specific number of acknowledgements received  Specific number of contacts completed  Conditional Follow-up Broadcasts  Call back for Completed Message Triggers  Phone Call  Prompting dialogs  PIN protected  Direct or via Scenario  Operator Console  Launch and monitor  Direct or via Scenario  Electrical Contacts  Scheduled  Integrated Applications  External System Interfaces  services  Production control  Facilities management  Custom integrations (via API)  Personal Security Alerts

Slide 15 Routine Collaborative Conferences  Pre-set conferences  Meet-Me conferences  Ad-hoc and progressive conferences Emergency Conferences  Any combination of dial-out and dial-in participants  Try alternate phone number if first number is busy  Leverage enhanced CorNet-NQ features  Priority setting to arbitrate allocation of resources  Triggered with or without Operator intervention  Conferees can be automatically dialed or added via “no hold” Convening and Triggering  Internal or external telephone  Attendant at an operator console  Integrated applications  Time-scheduled High Performance and Emergency Conferencing DAKS for Today’s Enterprise Conferencing Application

Slide 16 Emergency Scenario Support  Provide situation updates following emergency alerts without burdening support services staff  Optionally allow subscribers to dial in and listen to the last one or two broadcast alert notifications Routine Information Announcements  Post recorded announcements accessible to staff, faculty, students … etc.  Message selection based upon:  Last digits of the dialed number, or  Digit input prompted during the call Announcements are played immediately and always from the beginning Multi-Channel Dial-In Announcement Services for Up-to-Date Status or Information Messages DAKS for Today’s Enterprise On Demand Updates (Info Telephone)

Slide 17 Significantly Increases the Availability of Mobile Users and Callers Do Not Wait as Long to Reach the Resource Group Calling  Dialing a published number calls all members of a group simultaneously  The first person to answer takes the call Personal Calling  An individual can be called simultaneously on several phones assigned to him/her via a single number  Global “follow-me” number management  Reach key decision maker in a crisis situation Features  Different announcements for callers before, between and during dial- up phases  Special announcement to called subscribers before connecting to caller  Call Screening with up to 20 authorized callers with up to 9 levels of authorization Reach People Quickly and Easily At One Published Telephone Number DAKS for Today’s Enterprise One Number Calling Services Application

Slide 18 Algorithmically Call Multiple Contact Numbers to Reach a Key Resource Caller Can Be Informed of the Status of the Dialing DAKS for Today’s Enterprise Personal Calling Services Phase 1 Call 1234 Office Phone Business Cell Phone Phase 2 Home Phone Personal Cell Phone Delayed Phase 2 Dialing

Slide 19 DAKS for Today’s Enterprise Leverage CorNet-NQ Variable Ringing Signals  Alarm  Urgent  Normal Station Busy Strategies  Forced Release  Intrusion  Emergency Intrusion  Call Waiting/Camp On Trunks Busy Strategies  Emergency Intrusion with Neutral Alerting Announcement  Automatic Trunk Release Redirection Override Strategies  Ignore Call Forwarding  Ignore Pickup / Hunt Groups  Ignore Do-Not-Disturb  Direct Access to Executive in Executive/Secretary Configurations Automatic Speaker Activation Variable 1- or 2-line Text Display Output Elevate Awareness Assure Connection Extend Reach

Slide 20 DAKS for Today’s Enterprise Deployment & Operation TDM or SIP Interface to PBX Automatic and Ad-hoc Report Generation Up to 10 Administrators and Operators Real-Time Monitoring No Human Intervention Required to Launch a Broadcast

Slide 21 Tight Integration with On-site Applications and Facilities  Alarms, Sensors, Management and Support Systems  Nurse Call, Patient Monitoring, Location Services, HIS Ready When Needed Most  Eliminates risk of access to shared resource during widespread crisis  Integration into daily operations assures user familiarity during crisis response Security of Sensitive Personnel Data  Eliminate security risk of providing personnel data to third party  Only authorized personnel access confidential personnel data  Runs on internal secured servers and workstations  No data exposure to the to Internet Low Total Cost of Ownership  Eliminate unpredictable usage fees associated with hosted solutions  Buy it once, use it all you want – not usage or time sensitive  Expand feature capabilities as needs evolve Integration Availability Security Value DAKS for Today’s Enterprise Premised Based Solution Advantages

Slide 22 Pricing Driven by Scale and Features  Number of channels and subscribers  Application modules (Broadcast, Conferencing, InfoTelephone, Calling Services)  Additional features such as Text-to-Speech, or Integration Purchase Price includes 12 Months of Support  Hardware repair/replacement warranty  Software maintenance releases  8 x 5 technical support help desk Annual Maintenance Agreements  Extended hardware warranty, software maintenance and help desk access  Priced as a percentage of the system configuration US Suggested List Price Scaled to Customer Size and Tailored to Business Requirements DAKS for Today’s Enterprise Pricing & Warranty

Slide 23 Why DAKS for Today’s Enterprise? Elevated Safety and Security of Enterprise  Provide enhanced security options for staff  Initiate crisis team mobilization and track real-time staff responses by name  Certainty of alerting and conferencing capabilities during large scale disasters Investment Leverage Supporting Routine Operational Needs  Flexibility of voice announcements and message notifications  Conferencing, scheduled and ad-hoc  Systems monitoring and automatic notification Easy to Use, Highly Adaptive Secure, Internal System Low Total Cost of Ownership Mission Critical Collaboration, Notification and Advanced Communication Services

Slide 24 Questions? When seconds count….