Why consider Managed IT, even if you are IT? 1.Increase support availability 2.Give (Name) their job back 3.One stop shop 4.Increasing costs 5.Outgrown existing provider 6.IT Employee Turnover 7.Access to IT intelligence

Team Structure – 100+ dedicated employees.

Marco Support Desk – Process Flow L3 Engineer – C.A.R.E. Team Escalation Assistance SSGUC Incident Response Team Server L3 engineer assist team Clients C.A.R.E. Team C.A.R.E. Team C.A.R.E. Team * Assigned dedicated C.A.R.E. Team * Live call answer; Live call remediation; Rapid resolution < 30 min SLT Live call transfer/limited on hold < 60 min SLT

What is Marco Managed IT? PROACTIVE SUPPORT (24x7):  Maintenance & Monitoring  Server Up-time and Asset Management Reporting  Monitoring: Drive Space, Server Back up, Server event log, Server performance and health  Security/Updates  Anti-virus Software Management/Definition updates  Automated Microsoft Patch Management  MS Office Updates  OS Critical Updates  OS Security Updates  User Administration

What is Marco Managed IT? HELP DESK AND REMOTE SUPPORT (24x7 or 7am-5pm CST):  Microsoft Office  Third Party Apps  Microsoft OS  Network Connectivity  Secure Remote Control 93% Remote remediation success

What is Marco Managed IT? ONSITE SUPPORT:  As Needed  Monthly or Quarterly Visit  Proactive On-Site maintenance health check

What is Marco Managed IT? NOT COVERED:  Project Labor  After-Hours Support