Electric and Gas Supplier Orientation Conference June 18, 2009 Laurie H. Duhan Director, Choice Programs Baltimore Gas and Electric Company

BGE ® Choice Programs Team Electric Choice Programs Bill Welzant Cathy Buchanan David Schutz Barbara Wise Gas Choice Programs Mike McShane Ann Cunningham Karen Geyer Krissy Muneses Mary Neill Supplier Orientation - 6/18/ Choice Programs – Laurie Duhan

BGE ® Choice Programs Contact Information Electric Choice Programs Electric Choice Help Desk E:mail CDWeb Electricity Supplier Web Gas Choice Programs Gas Choice Help Desk E:mail CDWeb DSWeb Supplier Orientation - 6/18/2009 3

BGE ® Supplier Orientation - 6/18/ Customer Choice – Current Status As of May 31, 2009 Gas ChoiceResidentialSmall/Mid C&I (Excludes Daily Metered) # of customers55,1879,992 % of customers/class9.1%23.0% # of suppliers/class813 Electric ChoiceResidentialSmall/Mid C&I (POLR Type I & II) # of customers31,99730,338 % of customers/class2.9%25.1% # of suppliers/class1324

BGE ® Rulemaking 17 & 35 All of COMAR (RM17) has been adopted as final by the PSC and has been published in the Maryland Register. BGE filed its Compliance Plan on May 21, COMAR (RM35) has been adopted as final by the PSC, but has not yet been published in the Maryland Register. These regulations are seeking to create an attractive competitive retail market and remove entry barriers. Enhancements include: Bill View Access – proposed implementation August 1, 2009 Uniform Gas Data Exchange Transactions – implementation team in progress Make Budget Billing Available to Suppliers – currently available, minor revisions underway to enhance bill presentation for gas suppliers Supplier Default Billing – currently available manually – hopefully NEVER needed Purchase of Supplier Receivables – proposed implementation March 1, 2010 Pre-Enrollment Information – electric modifications implemented in December 2008; gas implementation team in progress Number of Days to Process Enrollments/Drops – reduced to 12 days Supplier Orientation - 6/18/2009 5

BGE ® BGE Supports Customer Choice “What have we done for you lately?” Customer Lists On May 1st BGE requested Commission approval to distribute customer lists to suppliers Gas and Electric “Mass Market” customers Customers’ ability to opt-out No cost to suppliers BGE awaiting approval Call Center Communication Customers are informed that they have a choice and are offered additional information on bge.com or by mail when they call about High bills, high prices, new service, customer move Supplier Orientation - 6/18/2009 6

BGE ® BGE Supports Customer Choice “What have we done for you lately?” Updated Website Can navigate through Can use direct link Information includes Supplier Lists; Price to Compare; Choice FAQs, Energy Choice Brochures, Supply vs. Delivery Diagram, etc. Customer Communication BGE Connections (July and November 2009) Radio Advertising (June through November 2009) Print Advertising (June through November 2009) TV Advertising (September through November 2009) Employee Communication Utilize internal communication tools to provide BGE employees with choice communication such as corporate e:mail and BGE’s intranet (June 2009) Supplier Orientation - 6/18/2009 7

BGE ® BGE Supports Customer Choice Communication Plan 8 Supplier Orientation - 6/18/2009 Develop and produce print and radioDevelop and produce TV Prepare BGE Connections Prepare employee outreach MayJuneJulyAugSeptOctNovDec Radio Update Choice brochurePrint Update bge.com BGE Connections Television Employee Outreach

BGE ® BGE Supports Customer Choice Customer Communication – bge.com Home Page Supplier Orientation - 6/18/2009 9

BGE ® BGE Supports Customer Choice Customer Communication – Print Ads 10 Supplier Orientation - 6/18/2009