 Southwest Florida Local Managed Services Company  Technicians throughout Florida, North Carolina, and New York  Knowledgeable Core Team  Certified Team Members in Systems, Network, Security, Telephones, and Desktop Applications  Full Range of IT Services  Enterprise IT Services for the Small Businesses  Solid and Stable IT Consulting and MSP industry  ITIL Methodology for Service Support  PMI Methodology for Project Management  Change Management Process

 Managed Services:  Contract in place for technical support  Proactive Approach  Less “down time” For the Consumer  24/7 Monitoring  “Health Care Agreement”  Break/Fix:  A problem occurs and a technician is called out to fix the problem  Tech Gets There On A Scheduled Time  Reactive Approach  No Incentive To Fix the Problem

 Data Center Outsourcing  Bonita Springs Data Center Hosting  Midrange Server Outsourcing  Good for Startups and Growing Companies  Network Monitoring and Management  Hosted and Managed IP Telephony / Voice  Moving towards a new Cisco Call Manager 8 environment  Managed Remote Access  Remote Infrastructure Management  and Messaging Services  Exchange 2007, Outlook Web Access, and Smart Phone Integration  Equipment Maintenance

 Help Desk/Service Desk Management  Desktop Outsourcing  Managed IT Procurement  Telecommunications Expense Management  Asset Management  Managed Endpoint Security

 Hosted and Managed Firewall  Hosted and Managed VPN  Managed Wireless  Managed Intrusion Detection  Vulnerability Scanning  Incident Management  Anti-Virus & Spam Management  Secure Messaging/  Threat Assessment Monitoring

 Knowledgeable Intern to help with one or more of the following core areas  Desktop / Network Technicians  Systems Administration  Security Administration  VoIP/Communications Administration  Service Desk Support