TaxWise Online Training 2013

Duplication of Training Materials Duplication and/or distribution not authorized in writing by Universal Tax Systems, Inc. is strictly prohibited. © 2013 Universal Tax Systems, Inc. ® by Universal Tax Systems, Inc. Rome GA USA All Rights Reserved. Printed in USA Property of Universal Tax Systems, Incorporated Information in this presentation is subject to change without notice. The software described in this presentation is furnished under a license agreement and may be used or copied only in accordance with the terms of the agreement. This presentation is designed to provide accurate information in regard to the subject matter covered. Universal Tax Systems, Inc. is not engaged in rendering legal or technical or other professional advice/service. Use of this program or the information in this publication does not relieve the user of responsibility for the preparation, content, accuracy and review of all forms. TaxWise®, the Owl, InterviewPLUS™ (US Patent Pending), Audit Shield™, and TaxWise University® are trademarks of Universal Tax Systems, Inc.®. All other products mentioned are trademarks of their respective manufacturers. TaxWise Online Training April 21, 2017 - USA

Lesson Overview: Introduction to TaxWise Online In this lesson we will cover: Differences between TaxWise Online and TaxWise Desktop Software Comparison Differences in Terminology Differences in Daily Tasks Review and Discuss System Requirements for TaxWise Online Locate Browser Settings Locate Browsing History Settings TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

TaxWise Online – Introduction to TaxWise Online Software Comparison TaxWise Online TaxWise Desktop No installation required Installation from CD No need for backup or restore options because all data is stored on the CCH SFS servers Must backup for return retention or to transfer returns between non-networked computers Uses dynamic icons and function keys for return navigation Function keys available to perform actions Returns can be prepared in desktop if the internet or the TaxWise Online site is down *Must be transferred to TaxWise Online for transmission access Returns can be prepared but not transmitted until internet connection is restored 3 pre-set print packets, 1 custom print packet (Fed or State) Returns print to PDF 6 Fully Customizable print packets - Returns print to printer, PDF, File or Paperless PLUS Fed and state updates are automatically applied to TaxWise Online Must apply fed and state updates manually Carryforward is available for returns transmitted through the CCH SFS electronic filing center *Performed one return at a time upon starting a new return for previous year client Carryforward available for any prior year returns on the system *Can be performed for all returns simultaneously TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Differences in Terminology TaxWise Online TaxWise Desktop Blog TaxWise Blog Carryforward Templates Carryforward Admin Tax Form Defaults Configure Printer Align Checks Custom Fields User Defined History List Log Out Exit Manage Users Security Manager Print Sets Print Packets Return Query Search/Query for Taxpayer Return Summary F7 Query Return Stages Return Stage Options Return Templates Tax Form Defaults Settings Setup Options TaxWise University Manager Students/Student Lessons TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Differences in Daily Tasks TaxWise Online TaxWise Desktop New Return Start a New Return Open Return Open an Existing Return Delete Returns Return Explorer>Delete Files Move Returns Return Explorer>Move Files to another location Restore Deleted Returns Restore from Disk Submit E-files Communications>Send Federal/State Returns to View Acks Communications>Get Acks, Mail and Updates Reports>Acknowledgements Archive Acknowledgements Filter Acknowledgements Search Knowledge Base Solution Center/Knowledge Base Taxpayer Diary Client Diary TWO Reports Reports>Reports List Client Letters Add Form>Letter Context Sensitive Help – open smart bar, click Context Sensitive Help - Press Alt + F1 TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

System Requirements for TaxWise Online Internet Explorer 7.0 or higher Run Internet Explorer 8 & 9 in Compatibility Mode for display issues TaxWise Online only supports Internet Explorer (Google Chrome, Mozilla, Firefox, etc will cause display issues) Browser Settings Security Level: Medium Download Files: Enabled Java Script: Enabled Browsing History Settings Every Time I visit the webpage High Speed Internet DSL/Cable Internet connection rate of 800 Kilobytes per second or higher http://speedtest.TaxWise.com Windows XP Professional, Windows XP Home Edition, Windows 2000 Professional, (with the latest Service Pack), Windows Vista, or Windows 7 Adobe Reader 8.1 or higher Adobe XI may not be compatible on some systems using Internet Explorer 8 or 9 (Note) Walk them through the speedtest link. Show them how to find the version number in IE and walk them through the browser settings. TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Checking your Browser Settings To check the browser settings: Open your Internet Explorer window Under the Tools menu select Internet Options The 3 required settings can be located on the Security tab Select the Internet icon Click on Custom Level TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Changing your Security Settings Under Downloads File download Select Enable Under Reset custom settings Select Medium TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Java Script must be Enabled Under Scripting Scripting of Java applets – select Enable TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Checking your Browsing History Settings To check your Browsing history settings: Open your Internet Explorer window Under the Tools menu select Internet Options Select the General tab Select Settings under Browsing history TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Browsing History Settings Click Settings Select Every time I visit the webpage Click OK on each page to close and save your settings TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Lesson Summary: Introduction to TaxWise Online In this lesson we have covered: Differences between TaxWise Online and TaxWise Desktop Software Comparison Differences in Terminology Differences in Daily Tasks Review and Discuss System Requirements for TaxWise Online Locate Browser Settings Locate Browsing History Settings TaxWise Online – Introduction to TaxWise Online April 21, 2017 - USA

Lesson Overview: Accessing TaxWise Online In this lesson we will cover: TaxWise Online Applications Creating a Desktop Shortcut Creating a Favorite Logging In TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

TaxWise Online Applications Current year application: https://twonline.taxwise.com (Blue) TaxWise Online 2013 will tentatively be activated November 20, 2013 New Return option will be activated January 21, 2014 Training application: https://twonline.taxwise.com/training (Green) Training TaxWise Online 2013 will tentatively be activated November 20, 2013 Training Submit Efiles will tentatively be activated December 6, 2013 TaxWise Online 2011 application: (Burgundy) https://twonline.taxwise.com/11 TaxWise Online 2010 application: (Brown) https://twonline.taxwise.com/10 TaxWise Online 2009 application: (Purple) https://twonline.taxwise.com/09 Note: TWO 2009 will not be available when TWO 2013 is activated. MeF will only be available for tax years 2011-2013 when season begins in January 2014. Note for training purposes: We will be using TaxWise 2012. The color differences for available prior years as opposed to current year production and training. CCHSFS will support the current year TWO and the 3 previous years. This year we will support TWO 2010 – 2013, but MeF will only be available for tax years 2011-2013 TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Creating a Desktop Shortcut Right-click in a blank area on your desktop, select New, and click Shortcut Enter the TWO URL into the location box https://twonline.taxwise.com Click Next In the Type a name for this shortcut box, enter TaxWise Online Click Finish Drag and drop the E TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

TaxWise Online – Accessing TaxWise Online Creating a Favorite Double-click Internet Explorer icon Type https://twonline.taxwise.com in the Address bar and click Go Click the Favorites menu, and select Add to Favorites Enter a name for your Favorite and click OK We recommend changing the name to TaxWise Online To open your Favorites list, click the Favorites button on the toolbar Internet Explorer creates a link in the Favorites list in the left-hand side of the window TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Logging in as the ADMIN user Access TaxWise Online by clicking on your Desktop Shortcut, selecting it from your Favorite, or by typing in https://twonline.taxwise.com into the Address bar of your Internet browser Enter your Client ID Enter the user name ADMIN Initially the ADMIN password is your Registration Code (passwords are case sensitive) Click the Log In button Click the box to Remember Me Saves time rekeying at each login Will not save the password TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Accepting the License Agreement Check the I Agree box Click the OK button You will be prompted to change your password Click Change Password TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

TaxWise Online – Accessing TaxWise Online Changing the Password Create a New Password Confirm the New Password Create a password you can remember The Administrator password must be at least 8 characters and contain at least one numeric character Must not exceed 100 characters Passwords cannot contain the user name Cannot use any password that was used the 10 previous times Each User must have a unique Password (no sharing) Passwords expire every 90 days. You will be prompted to create a new password Click Change Password TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Create a Password You Can Remember Confirmation the Password has been changed Click Continue Click Need Help? For more details on Login and Password information TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Selecting a Security Question For security purposes, you are required to know the answer to your Security Question to reset a password Select a Security Question from the drop down list Enter the Security Answer and click OK (not case sensitive) The first time you log into the ADMIN user, you must enter a valid email address Allows the user to receive notification emails when their password has been reset Click OK TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Password Requirements for Created Users Passwords assigned to created users have the same requirements as the ADMIN user Initially a created user’s password is their user name It is important that your created users know how their user name was setup because they are case sensitive A created user name password resets to the user name TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Steps for Resetting a Locked Account 3 unsuccessful logins will result in a locked account Select Click Here to reset the locked account Enter the Client ID and User Name Click Next Your Security Question will be displayed Enter the Security Answer and click Next (this unlocks the account) You will be prompted to enter your new password and rekey or change your Security Question and Security Answer TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Additional Rules for Resetting Locked Accounts Notification email is received when a user is locked out of their account Each user has one chance to unlock their account Locked users must be unlocked by the ADMIN user or a user with Administrator rights of the same Client ID Locked sub-office ADMIN users must be unlocked by the main office Locked ADMIN users for main offices must be unlocked by CCH SFS TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Lesson Summary: Accessing TaxWise Online In this lesson we have covered: TaxWise Online Applications Creating a Desktop Shortcut Creating a Favorite Logging In TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Exercise: Accessing TaxWise Online Steps: Follow the instructions on Slide 14 to create a Desktop Shortcut Follow the instructions on Slide 15 to create a Favorite Objective: Create a Desktop Shortcut and add the website to your Favorites List Estimated completion time: 10 minutes TaxWise Online – Accessing TaxWise Online April 21, 2017 - USA

Lesson Overview: The TaxWise Online Home Page In this lesson we will cover: TaxWise Online Homepage The Homepage Toolbar Layout and Actions Help Center Search Knowledge Base Adding your Company Logo and Demographic Information Return Tasks: View Options Filter/Search Returns Sorting Options on the Return Grid Other Return Tasks TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

The Homepage Toolbar Layout The Login As icon is visible only when logged in as the Admin User TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

The Homepage Toolbar Actions Allows you to create a new return – Active in Production module January 21, 2014 Allows you to open an existing return by SSN/TIN Allows you to submit e-files to the EFC – Active in Production module when efile begins Allows you to view and print IRS, state & bank acks Allows you to view and create Custom Client Letters using a blank or Pre-defined Template Allows you to create new or modify existing Return Templates Allows you to check the status of any tax return Allows you to run reports specific to your location – Does not include data from other offices Allows submission of Templates, Custom Fields & Return Stages to sub offices Allows you to create user specific information for a preparer & ERO and set the Administrator settings The New Return icon is not active when logged in as the Admin user. New Return and Submit e-files icons for Production are not activated until efiling officially begins in any given tax year. They are activated in Training with the initial release of TWO each year TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

The Homepage Toolbar Actions (cont…) Allows you to create & modify users, Enable Remote Assistance, set up a message for locked users Allows access to Online Check Printing Opens a separate browser window to SFS University Opens the Help Center for TaxWise Online - Program and State Help. Accessible inside a return Opens the TaxWise Online Blog site Opens the TaxWise Solution Center’s Hot Topics screen Allows the main office Admin user to log into sub-office accounts Logs you out of TaxWise Online The New Return icon is not active when logged in as the Admin user. New Return and Submit e-files icons for Production are not activated until efiling officially begins in any given tax year. They are activated in Training with the initial release of TWO each year TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - The TaxWise Online Home Page Help Center The TaxWise Online home page contains links to web resources for additional assistance, including the Knowledge Base General Help & Assistance allows access to Program Help, State Help, User Guide, TaxWise Speedtest and Release Notes The Quick Reference - Is updated throughout tax season Training Sessions (Vita, TCE, Field Assistance sites) IRS Forms/Publications & 1040X Mailing Addresses IRS Reject Codes & Sequence Numbers Report Descriptions Business 1099R & Country Codes E-file Forms/Schedules & Refund Cycle Chart State Interviews State Tax Sites – Search state websites TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Search the Knowledge Base Search the Knowledge Base for answers to common questions Enter key words or Answer ID in the search box and click Go Connects to the specific Answer on the TaxWise Solution Center Click the link to review the answer Answer result contains: Solution/Answer to question Answer ID Document ID Date Published Date Updated TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

TaxWise Online - The TaxWise Online Home Page Edit this Section allows you to add your company logo and demographic information Logos can only be imported from a website Navigate to your website Right click on the logo and click Properties TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Copy your website logo’s URL address Locate the Address (URL) Right click and Copy Click OK Click Edit this Section TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Insert the picture by entering your company logo’s URL address Click the Insert Picture icon on the toolbar Enter the URL for your company logo on your website Include http: or https: Click OK TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

TaxWise Online - The TaxWise Online Home Page Make desired adjustments to the logo and enter your company information, if desired Adjust the logo by clicking the desired Justify icon Type in your company information, if desired Click Save If your web address is not an https: site you will receive a Security Warning Click No to view your information If you click Yes your logo will not be visible TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

TaxWise Online - The TaxWise Online Home Page You company logo and information can now be viewed on the Help Center page Your company’s logo, with or without the address, will be visible to all users under your Client ID TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Return Tasks: View Options View allows you to see returns by their status Accepted Returns Active Returns Paper Returns Rejected Returns Send/Create Failed All Returns Return Stages List will expand by clicking the Return Stages link Displays stages set up under the Settings menu Search Returns TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Filter/Search Returns View – Allows users to see all returns or narrow their search for Accepted, Active, Paper, Rejected or Send/Create Failed All Returns – Shows returns for the current user or shows returns for all users to any user that is assigned the Administrator or Super User role Return Stages – Allows you to view the returns by Return Stage Search Returns – Allows the user to search for returns using TINs or last names TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Sorting Options on the Return Grid Sort your returns by clicking on the desired column titles TIN Name US e-file State e-file Stage Edited Username Displays only under ADMIN or users assigned Administrator or Super User role A green $ indicates the taxpayer applied for a bank product TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

TaxWise Online - The TaxWise Online Home Page Other Return Tasks Print Returns: Prints one or more returns Print Reject Details: Prints detailed reject info Move Returns: Allows those with Super User and Administrator roles to move returns from one user to another user Delete Returns: Allows Administrator role users to delete returns Restore Returns: Allows Admin User to restore deleted returns Clear Sent E-Files: Allows Administrator role users to clear the ‘Sent’ status of a return Only used when the return fails to reach the CCHSFS Electronic Filing Center Retrieve Returns: Allows retrieval of returns transferred from TaxWise Desktop (discussed later) TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Lesson Summary: The TaxWise Online Home Page In this lesson we have covered: TaxWise Online Homepage The Homepage Toolbar Layout and Actions Help Center Search Knowledge Base Adding your Company Logo and Demographic Information Return Tasks: View Options Filter/Search Returns Sorting Options on the Return Grid Other Return Tasks TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

Lesson Overview: Managing users In this lesson we will cover: Managing Users Create a New User Modifying a User Defining User Roles Assigning User roles Adding Multiple Roles Show Active/Inactive Users Add/Change Admin Message Enable Remote Assistance Restricting IP Addresses TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users The ADMIN user or any user assigned the Administrator role can create additional users Click Manage Users Click Create a New User link TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Create a New User Enter a user name in the User Name box All preparers must have their own unique user name (case sensitive) Enter the user’s first and last name in the specified Real Name fields Middle initial optional Enter the user’s Email address If the user does not have an Email address, enter the Email address of the office/site manager An Email address is required to reset a created user’s password Is Active User box is auto-checked TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Modifying a User Once you create a User it cannot be changed or deleted Click Edit beside desired user to change any of the following: Real Name Email Address Active status Assigned Roles Click Save when finished TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Defining User Roles Administrator – The Admin user or any user assigned the Administrator role, has access to all commands and actions except New Return User must be assigned Administrator & SuperUser or ReturnPreparer role Admin user cannot be assigned user roles other than Administrator SuperUser – Has access to All users returns, Move Returns, Submit e-files, View Acks, TWO Reports, & Report Server and all functions related to the ReturnPreparer & Interviewer roles ReturnPreparer – Has access to all functions associated with creating/editing a tax return. This role allows the user to create the e-file in Diagnostics. They cannot delete or move returns, submit e-files, access acknowledgements or reports TemplateManager – Can create new return templates, edit existing templates, assign/un-assign templates to users Interviewer- Has access to all ReturnPreparer role functions, but is required to start a new return by selecting Go to Interview TaxWise Online – Managing Users April 21, 2017 - USA

Defining User Roles (Cont…) Reviewer – Has access to All users returns, Move Returns, Submit e-files, View Acks, TWO Reports, & Report Server and all functions related to the ReturnPreparer & Interviewer roles E-file Manager – Has access to Submit E-files, Print Checks, Settings, Help, Blog, TaxWise University, and Hot Topics. Can submit e-files for all users under the same Client ID All users have access to Print Checks, user Settings, TaxWise University, Help, Blog, and Hot Topics TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Assigning User Roles To assign a role to a user, select the role in the Possible Roles list, then click the right arrow (>>) to move it to the Assigned Roles list To remove a role, select the role in the Assigned Roles list, then click the left arrow (<<) to move it to the Possible Roles list Click Save TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Adding Multiple Roles To assign multiple user roles, select a role, hold down the Ctrl key and select additional roles. Click the right arrow to move all selected roles to the Assigned Roles list Users assigned the Administrator role who will prepare tax returns, must also be assigned the ReturnPreparer role We strongly recommend that you limit the number of users assigned the Administrator role to three users TaxWise Online – Managing Users April 21, 2017 - USA

Show Active/Inactive Users Deactivate users that are no longer employed by your company to prevent access to TaxWise Online Log in as the Admin user or any user with the Administrator role Click on the Edit link next to desired the user Remove the checkmark from the Is Active User box All inactive users can be viewed under the Show Inactive Users link To reactivate a user name, open the Show Inactive Users link Click the Edit link beside desired user Click the Is Active User box TaxWise Online – Managing Users April 21, 2017 - USA

Add/Change Admin Message Use the Add/Change Admin Message to create a message your users will see if they become locked out & require Administrator intervention Enter the desired information Click Save TaxWise Online – Managing Users April 21, 2017 - USA

Enable Remote Assistance Click the Enable Remote Assistance link Creates the HELP user Allows your Account Manager access to TWO under your Client ID to troubleshoot issues HELP user passwords are always setup by your Account Manager Note: If Enable Remote Assistance was activated in the previous year, the Client ID needs to edit the HELP user and re-add the Administrator role TaxWise Online – Managing Users April 21, 2017 - USA

TaxWise Online – Managing Users Restrict IP Addresses Click Restrict IP Addresses link Allows you to restrict the user to log in to TaxWise Online from one computer Enter the IP address of the computer into the IP Address to Add: field TaxWise Online confirms validity of address entered Click Add Click Remove Selected IP Addresses to remove an IP address from the list Click Close Window TaxWise Online – Managing Users April 21, 2017 - USA

Lesson Summary: Managing users In this lesson we have covered: Managing Users Create a New User Modifying a User Defining User Roles Assigning User roles Adding Multiple Roles Show Active/Inactive Users Add/Change Admin Message Enable Remote Assistance Restricting IP Addresses TaxWise Online – Managing Users April 21, 2017 - USA

Exercise: Managing Users Steps: Log In and create a password for the ADMIN user Create the following three user names ONE Assign the Administrator and ReturnPreparer roles TWO Assign the SuperUser role THREE Assign the ReturnPreparer role Log In and create a new password for user ONE Objective: Create three user names Estimated Completion Time: 20 minutes TaxWise Online – Managing Users April 21, 2017 - USA

Lesson Overview: Administrator Functions In this lesson we will cover: Creating User Settings Entering Tax Preparer/ERO information for ADMIN and Created Users Display Settings Creating Administrator Settings Creating Custom Fields & Return Stage options Setting the Print Sets for Federal & State Forms Advanced Settings Customizing Salutations Working with Return Templates Publishing Return Templates created in Training module to Production Send Settings – Return Templates, Custom Fields & Return Stages Client Letters TaxWise Online Reports Utilize the Login As feature TaxWise Online – Administrator Functions April 21, 2017 - USA

Creating User Settings In this section we will discuss the different Settings available for ADMIN user and Created users Click Settings User Settings Tax Preparer ERO Display TaxWise Online – Administrator Functions April 21, 2017 - USA

Entering Tax Preparer and ERO Information for ADMIN User Login as ADMIN Click Tax Preparer to enter data that will carry to the Preparer Information section of the Main Information Sheet Click Override default Return Template values with these values, to enter data Click ERO to enter data that will carry to Form 8879 If using Return Templates, uncheck the Override box & leave the screen blank Do not enter Preparer data in Return Templates if there are multiple preparers (see slide 61) TaxWise Online – Administrator Functions April 21, 2017 - USA

Entering Tax Preparer and ERO Information for Created Users Login as User Click Settings Click Tax Preparer to enter data that will carry to the Preparer Information section of the Main Information Sheet Click Override default Return Template values with these values, to enter data Click ERO to enter data that will carry to Form 8879 Display changes the color scheme and returns per page (see next slide) TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Display Settings Customize how the web pages and forms are displayed Use High Contrast Color Scheme Adds contrasting colors and borders for users with color deficiencies Returns shown per page in return grid Allows up to 100 returns to be displayed per page, minimizing pagination Great for high volume offices TaxWise Online – Administrator Functions April 21, 2017 - USA

Creating Administrator Settings In this section we will discuss the different Administrator Settings available for the ADMIN user Click Settings Administrator Settings Custom Fields Return Stages Print Sets Advanced Salutations TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Creating Custom Fields and Pick Lists to capture marketing or other data Select Custom Fields Edit your selected Preparer Use Field Enter up to 25 values per list, maximum of 15 characters Select Required to make the entry required in the Interview Mode and Prep Use Form (discussed later) Click box Check here if using the Preparer User Form Click Save and Close Repeat the process for each Preparer Use Field Once created the fields are locked TaxWise Online – Administrator Functions April 21, 2017 - USA

Creating Return Stage options Select Return Stages Enter the Return Stage in the bottom field Click Add Delete – Deletes the selected return stage Rename – Renames the selected return stage Enter as many return stages as desired TaxWise Online – Administrator Functions April 21, 2017 - USA

Selecting the Return Stage from the Return Grid Change the Return Stage from the return grid Click arrow to expand the drop down list Click the appropriate stage Sort return by Return Stage Click Stage column header Ascending or descending order TaxWise Online – Administrator Functions April 21, 2017 - USA

Selecting the Return Stage from an Open Return Set the Return Stage from within the Return Summary window inside a return Click arrow to expand the drop down list Click the appropriate stage Confirms when Return Stage has been updated TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Exercise: Creating Custom Fields and Pick List and adding Return Stage Options Steps: Login as the Admin User Click User Settings Add a Custom Field and Pick List to Preparer Use Field 1 Add return stage options Objective: Create a Custom Field & Pick List and add return stage options Estimated completion time: 10 minutes TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Selecting Print Sets Select Print Sets Several options to choose from Three Default Federal Print Sets Primary Forms – Prints completed fed & state forms excluding wksts (Main Info, Interview, W2s, etc) Completed Forms – Prints all completed fed & state forms Signature Forms – Prints federal signature forms Two Custom Print Sets Federal State TaxWise Online – Administrator Functions April 21, 2017 - USA

Customizing the Print Sets Select Create My Print Set Select and move desired forms under Available Forms to Selected Forms Customize the printing order Highlight form(s), press the Up/Down buttons Select the number of desired copies of each form Highlight form(s), press the +1 Copy or -1 Copy button Click Done TaxWise Online – Administrator Functions April 21, 2017 - USA

Customizing State Print Sets Select Create My State Print Set Choose one or multiple states Click the (+) to expand the state forms list Select and move desired forms under Available Forms to Selected Forms Customize the printing order Highlight form(s), press the Up/Down buttons Select the number of desired copies of each form Highlight form(s), press the +1 Copy or -1 Copy button Click Done TaxWise Online – Administrator Functions April 21, 2017 - USA

Custom Print sets can be edited as needed Custom print sets become ERO Defined and ERO Defined State You must choose either a Default or a Custom Print Set for the print sets to work properly Custom Print Sets can be edited as needed Click the desired print set Edit My Print Set Edit My State Print Set TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Advanced Settings Click Advanced Classic Mode – For slower internet connections (below 800 KB). Speeds time switching between forms and pages Disables the auto-refresh feature Users must select Save Return to refresh the data and display calculations TaxWise Online – Administrator Functions April 21, 2017 - USA

Differences Between Classic Mode & Default Mode Classic Mode does not incorporate all of the same functionality as the Default Mode While Classic Mode will give better performance under a slow internet connection, it does not incorporate all of the same functionality as the Default program TaxWise Online – Administrator Functions April 21, 2017 - USA

Advanced Settings – Enable Override Allow certain user roles the option to override fields in a return Select the desired role under Enable override feature for roles Interviewer Return Preparer Reviewer Applies to all users assigned the designated roles TaxWise Online – Administrator Functions April 21, 2017 - USA

Advanced Settings – Carry Forward Preparer Use Form Carry Forward the Preparer Use Form Carries over the answers setup in Custom Fields from the previous year during the carry forward process Admin users can carryforward the Prep Use Form by making a selection on the Advanced Settings page. Click the SETTINGS icon on the toolbar and then select ADVANCED from inside the Settings box. This will bring forward the questions and answers entered on the Preparer Use Form in TaxWise Online 2012 TaxWise Online – Administrator Functions April 21, 2017 - USA

Customizing Salutations Click Salutations to customize the existing default values on the Main Info Sheet Click Edit Taxpayer Salutations Spouse Salutations Maximum 25 values Maximum 4 characters Checking Required makes the Salutation field on the Main Info red Click Update Click Save and Close once all Administrator settings are complete The Salutation fields on the Main Info Sheet have default values of Mr, Mrs, Dr, Ms, and Miss, which may be selected from the drop-down list when preparing a return. TaxWise Online also gives the Admin user the ability to customize and edit the Salutation field. TaxWise Online – Administrator Functions April 21, 2017 - USA

Working with Return Templates Return Templates allow you to enter information common to all returns to eliminate repetitive data entry and save preparation time New returns begin as a copy of the Return Template Only affects new returns started after Return Template creation Will not affect or change returns that existed before creating Return Templates Return Templates created in the ADMIN user will be accessible to all users they are assigned to 1..1..1..1..1..1..1.. 2..2..2..2..2..2..2..2 TaxWise Online – Administrator Functions April 21, 2017 - USA

Creating a new Return Template To create a new Return Template, click the Return Templates icon on the toolbar Click the New icon TaxWise Online – Administrator Functions April 21, 2017 - USA

Creating a New Return Template Enter a name for the Return Template in the Name box and press the Tab key Enter a detailed description in the Description box To designate as the default template for all users, select the Make Default box The new return template will be based on: drop-down list Defaults to new return template (default set of forms). This is a blank template Click OK TaxWise Online – Administrator Functions April 21, 2017 - USA

New Return Template will be Based On Create office specific Return Templates based on a previously created template (ex: Master Template) Select the New icon to open the Add Return Template screen Enter a Name and Description Select desired template under New return template will be based on: Click OK Edit the new template and add your changes TaxWise Online – Administrator Functions April 21, 2017 - USA

Modifying Return Templates Click Edit next to the desired return template Yellow background indicates that you are in Return Templates. Changes made will only affect subsequent new returns Press Ctrl+Spacebar or F3 to make an entry required Enter the state abbreviation in the Full year resident box Click Add A Form to load a form Enter data or make a field required Click Save Return Click Close TaxWise Online – Administrator Functions April 21, 2017 - USA

Adding a Bank Application to Return Templates If preparing bank product returns: Select Bank Products under Type of Return Select desired bank ERO application must be on file for bank app to load in return If preparing state bank product returns, open the bank application and check the state box TaxWise Online – Administrator Functions April 21, 2017 - USA

Entering Preparer and ERO Information If multiple preparers, each preparer should complete the Tax Preparer Information in User Settings under the Settings menu (see slide 74) Enter EFIN and ERO information on Form 8879 ERO information can also be entered under Settings TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Preparer Use Form Add the Preparer Use Form to help you track certain taxpayer or marketing criteria Answers carry from Settings/Administrator Settings/ Custom Fields (see slide 77) Answers are stored in the database Questions will appear on Prep Use Form inside return Click Check here if using this form to load with each return TaxWise Online – Administrator Functions April 21, 2017 - USA

Entering information on the Price Sheet Click Add under Loaded Forms or click Forms List on the icon bar Enter Price in the Search for: window and click Add Enter all pricing and applicable User Defined History List Pricing should be entered in Prepared by You column to calculate correctly Pricing entered in Prepared by Not You column will only calculate when the Check to bill as self-prepared return box is checked on Main Info Lock All is not recommended Click Save Return when finished TaxWise Online – Administrator Functions April 21, 2017 - USA

Assigning the Return Templates Return Templates can be assigned while the template is open or closed Templates set as Default are automatically assigned to users To assign non-defaulted templates to users: Click the Assign icon on the toolbar Select the desired template Select the desired user(s) or click Select All Click Assign TaxWise Online – Administrator Functions April 21, 2017 - USA

Assignment Confirmation A confirmation box is displayed Click OK This will open an Assignment Results page Click the Assign More button to assign a template to another user(s) Click Close when finished TaxWise Online – Administrator Functions April 21, 2017 - USA

Unassign Return Templates Remove assigned return templates from users Click Unassign icon This will open an Unassign Return Template page Click the desired user(s) Click Unassign button Selected user(s) will no longer have return templates assigned TaxWise Online – Administrator Functions April 21, 2017 - USA

Unassignment Confirmation A confirmation box is displayed Click OK This will open an Unassignment Results page Click the Unassign More button to assign a template to another user(s) Click Close when finished TaxWise Online – Administrator Functions April 21, 2017 - USA

We have simplified the task of sending Templates & Custom settings Login as the Admin user Click the Send Settings icon on the toolbar Screen displays sub office info EFIN Company Name Displays Last Send Date Custom Fields Return Stages Templates Filtering option Add Individual office or all offices TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Filtering offices Use the filter to display the last date items were sent to your offices Display changes according to filter chosen Show All – shows last Send Date for each item to each office Show Unsent – Custom Fields Show Unsent – Return Stages Show Unsent – Templates Click Apply Filter You can refine your search by entering the EFIN and Company Name Displays number of entries for that item & total filtered from entries TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions There two options for sending Templates & Custom settings to your sub offices Send to all sub-offices Click the Add all suboffices from list button under the Filtering box Send to individual sub-offices Click Add next to desired office Added office will appear under Selected Offices Select applicable radio button for the item you wish to send Click Send to offices If you are unsure of your selection, click the Clear selected offices button TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online – Administrator Functions Client Letters Create custom Client Letters or save time by editing an existing one Click the Client Letters icon Click New Template Name your template Select Create a blank Client Letter template: Select Or start from an existing one: with Predefined Templates 1040 Balance Due 1040 Refund Letter Privacy Policy Reject Letter Note: Custom letter templates can be deleted, but not the predefined ones TaxWise Online – Administrator Functions April 21, 2017 - USA

Client Letters: Create a blank Client Letter template Use the Special Fields to insert database variables such as ERO, taxpayer names and addresses (Same as pressing F11 in desktop) Place your cursor in the letter space and click the desired variable Add the desired text and Special Fields until you are satisfied with your letter Click Save Note: Client Letters do not calculate state amounts TaxWise Online – Administrator Functions April 21, 2017 - USA

Client Letters: Client Letter Toolbar The Client Letter editor’s toolbar is similar to Microsoft Word and can be used to format and customize your letter Use it to change font size, indent text or add your company logo Click the Insert Picture icon on the toolbar Enter the URL for your company logo on your website Include http: or https: See slides 47 & 48 for locating URL Addresses Click OK to insert Align your logo using Justify options Click Save when finished TaxWise Online – Administrator Functions April 21, 2017 - USA

Client Letters: Selecting a Predefined Template Enter the Name your template Select Or start from an existing one: Select the desired template Click Create TaxWise Online – Administrator Functions April 21, 2017 - USA

Client Letters: Editing a Predefined Template Predefined Templates can be edited the same as creating a new template Add desired edits Click Save Once an edited template is saved it is displayed under Custom Templates when you click New Template Predefined Templates remain intact TaxWise Online – Administrator Functions April 21, 2017 - USA

Client Letters: Deleting a Client Letter Template All Client Letters will be displayed on the Select Client Letter Template screen Client Letters can be edited at any time or they can be removed Select the Client Letter(s) you want to remove Click Delete Template TaxWise Online – Administrator Functions April 21, 2017 - USA

Selecting a Client Letter inside the return Click the Client Letters icon Select desired letter template Content of the selected letter displays under Live Preview Click Print The Client Letter does not print with the return Click Close TaxWise Online – Administrator Functions April 21, 2017 - USA

TaxWise Online Reports Select the TWO Reports icon 21 standard reports to choose from Select Generate link beside the desired report Status will change from Pending to Complete once report is generated Click Refresh to update the page Reports are in .csv format. Click the desired report under download and view on screen or save to another location Last Generated Report data is specific to generation date and time (no historical data) Reports could take up to 1 hour to generate TaxWise Online – Administrator Functions April 21, 2017 - USA

Utilize the Login As feature when your sub-offices need assistance View your sub-office(s) returns without logging out and logging back in under their Client ID Select Login As on toolbar Only available to ADMIN user Click Login next to the desired office Takes you to the sub-office’s main page Message containing Company Name and Client ID of office you are logged in as Click Switch back to Main Office link to return to Main Office main page TaxWise Online – Administrator Functions April 21, 2017 - USA

Lesson Summary: Administrator Functions In this lesson we have covered: Creating User Settings Entering Tax Preparer/ERO information for ADMIN and Created Users Display Settings Creating Administrator Settings Creating Custom Fields & Return Stage options Setting the Print Sets for Federal & State Forms Advanced Settings Customizing Salutations Working with Return Templates Send Settings – Return Templates, Custom Fields & Return Stages Client Letters TaxWise Online Reports Utilize the Login As feature TaxWise Online – Administrator Functions April 21, 2017 - USA

Lesson Overview: Basic Features of TaxWise Online In this lesson we will cover: Return Toolbar Layout and Actions Using TaxWise Online Help Using the TaxWise Online Blog site Get the latest industry news on Hot Topics Utilizing the TaxWise Online Interview Navigating the tax return Color Coded Entries/Using Shortcut Keys Understanding the Loaded Forms tree Collapsing the Loaded Forms tree Additional Navigation Tools Adding a Form/Linking to a Form Using the Calculator in Classic Mode Using the Refund Monitor Deleting and Restoring Returns TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

The Return Toolbar Layout Default Mode Classic Mode While in Classic Mode, the Return Toolbar contains icons for Previous Form, Next Form and Calculator Note: Classic Mode displays Previous Form, Next Form & Calculator icons on the Return toolbar TaxWise Online - The TaxWise Online Home Page April 21, 2017 - USA

The Return Toolbar Actions Displays a summary of the return data in active return Opens the Return Query on the TaxWise Solution Center Opens the Taxpayer Diary to enter notes about the client Opens the complete list of forms to add to active return Opens the Help Center to access Program and State Help Opens TaxWise Online Blog site Saves return data Closes active return Prints active return Opens Client Letter Templates for selection Switches active return to Interview mode Checks return for errors The Return toolbar contains options needed to perform return tasks TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using TaxWise Online Help: Toolbar Add topic to Favorites Print Topic Stop Next Topic Back Home Hide Navigation Forward Refresh Remove Search Highlighting Previous Topic The Help toolbar contains options similar to most web programs TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using TaxWise Online Help: Accessing Help Help can be accessed by clicking the Help icon from the Homepage or within a return Select Program Help Opens to Table of Contents page The Help toolbar consists of four options: Table of Contents Index Search Favorites TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the Table of Contents Tab Table of Contents is the default view in Help To expand an entry Click the blue text Click the Book icon to left of blue text Click desired topic heading Displays related topic information on right TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Using the Index Tab Click Index tab Keywords are listed on the left If a keyword exists, it will be highlighted Click desired keyword If keyword appears in multiple topics, available topics will be displayed Topic selections will be displayed on right TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Using the Search Tab Click Search tab and enter desired keyword Displays a list of all possible matches on the left Select the desired topic and view results on the right All occurrences of the keyword or phrase searched will be highlighted in yellow Click icon to remove highlighting Click icon to add a search string to your favorites list TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the Favorites Tab TaxWise Online now allows you to add Favorites to the Table of Contents or Index Open the Help topic you wish to save Click the icon Topic will be accessible under Favorites list To remove a topic from the Favorites list Select check box next to topic Click red X at top of the list TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Getting State Help Program help for states can be accessed from the Help Center by selecting the State Help link under General Help and Assistance Select the desired state to expand the state forms State websites can be found under State Tax Sites at the bottom of the Help Center page TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the TaxWise Online Blog site Access the daily blog site to view updated information on planned outages, IRS & state news, reject codes etc Click Blog icon on the toolbar Landing page takes you to latest blog subject Click desired year/month under Blog Archive to view previously posted blogs TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Get the latest industry news on Hot Topics Access Hot Topics to view industry news from the banks, IRS, States etc Click Hot Topics icon Landing page takes you to TaxWise CSS Hot Topics CSS - Customer Support Site Click individual links to view details Click Subscribe to receive notification emails TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Utilizing the TaxWise Online Interview Now we will learn how to utilize the TaxWise Online Interview Using the Interview to gather return information Enter the Filing Status Utilizing Help Me Dynamic Screens for Entering Data Entering Dependent Information Entering Income Information Selecting Sold Assets Adding Adjustments to Income Selecting Deductions Extra Questions Adding a State Answering State Questions Answering your Custom Questions Finishing the Interview Process TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the Interview to gather return information Start a return based on a series of interview questions Click the New Return icon Enter the taxpayer’s SSN in the Social Security Number box Re-enter the taxpayer’s SSN in the Confirm Social Security Number box Click Go to Interview TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Enter the Filing Status Select the filing status of the taxpayer and click Next to continue The screens for entering the data are dynamic depending on the filing status of the taxpayer Use the Previous and Next to move through the Interview or click the links on the left to open a specific section of the interview Click the Switch to Tax Forms icon to exit the interview and go to the tax forms There are also icons to Save or Close the interview TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Utilizing Help Me We have placed Help Me buttons on the Filing Status and Dependents screens that link you to the Interactive Tax Assistance (ITA) page on the IRS website The ITA page offers tax assistance on the following topics: General Filing Questions Deductions Credits Income TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Dynamic Screens for Entering Data On the Location screen select United States or Outside the United States The program will format the screen for entering the address Other screens will format or not show according to the selections made TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Entering Dependent Information On the Dependent screen you will need to click the Edit button to enter the information for each dependent Enter up to four dependents Additional dependents can be added once inside the tax forms Click the Save button to return to the main Dependents screen Click the Cancel button to discontinue entering the information Click the Delete button to remove a dependent that was previously entered TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Entering Income Information Select the type of Income to be entered Add additional income entries by selecting them from the drop down list and clicking the Add button TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Selecting Sold Assets Select the type of Assets that were sold during the year Any selections made load a Barter screen TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Adding Adjustments to Income Select the type of Adjustments Selecting any of the following will load additional screens: Payment of student loan interest Payment of qualified post-secondary tuition or expenses A move in order to be closer to a new job Payment of Alimony Contributions to retirement plans TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Selecting Deductions Select the appropriate Deductions The following will load additional screens: Medical or dental expenses or payments for health insurance Contributions to charities Check box for non-cash contributions over $500 TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Extra Questions Extra Questions cover any additional information you may need from the taxpayer TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Adding a State On the State Return screen mark Yes if you want to load the state forms into the return Click Next You can enter 2 Full-Year Resident states on the Select States screen 7 more states can be added on the Main Info TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Answering State Questions On the State Questions screen answer all applicable questions Answers will carry to the state forms inside the return TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Answering your Custom Questions The Custom Questions are the same ones mentioned in the Administrator section under Custom Fields This information carries to the Preparer Use Form inside the return TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Finishing the Interview Process The next screen will confirm that the Interview process is complete View the instructions for completing the return Click Finish Opens the Tax Forms view so the return can be completed TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Exercise: Completing the Interview Steps: Login as user One Click on the New Return button Start workshop return one for Robert Smith by clicking on the Go to Interview button Enter the information for the return moving through the Interview process Objective: Create a New Return by starting with the Interview process. Estimated completion time: 10 minutes TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Navigating the Tax Return Now we will learn how to navigate inside the return Understanding Color Coded Entries Using Shortcut Keys Understanding the Loaded Forms tree Collapsing the Loaded Forms tree Additional Navigation Tools Adding a Form Linking to a Form Using the Calculator in Classic Mode TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Color Coded Entries Color Code Description Green These entries are calculated by TaxWise Online from information on supporting forms. You cannot type data directly into a calculated entry or delete the calculated value unless you override the calculation Black These entries are non-calculated, and you can type data directly into them Red These entries are required for e-filing. TaxWise Online marks certain entries as required to assist you with preparing a complete and accurate tax return. You must complete entries for TaxWise to check off the form as “complete” on the list of forms in the Tree. When you type data in a required entry, TaxWise Online displays the text in green and converts the entry to a non-calculated entry when you refresh the return Blue These entries are calculated entries that have been overridden by the preparer TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Using Shortcut Keys Command Description F1 Opens TaxWise Online Help F3 or Ctrl+Spacebar Estimates and un-estimates an entry F8 or Ctrl+Enter Overrides an entry F9 Creates a link F11 Minimizes the Internet Explorer toolbar Ctrl+R Refreshes the page (Classic Mode) Remove row on a multi-line statement or worksheet Ctrl+E Jumps to Next Required Entry Ctrl+I Insert row on a multi-line statement or worksheet Note: Ctrl+R (Refresh) and F11 are the only options available in Classic Mode TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Understanding the Loaded Forms tree The Loaded Forms tree to the left of the return shows all the forms that are currently loaded for the active return The icons to the left of the form indicate whether a form has been loaded, is complete, or needs to be completed Loaded Form Black text Incomplete Form Red text Completed Form Green text TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Collapsing the Loaded Forms tree Click the to collapse the Loaded Forms tree Click the to expand the Loaded Forms tree While collapsed, the navigation options are limited to: Go to Previous Form Go to Next Form Add a Form Print a Form Delete Forms » » TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Additional Navigation Tools Option Description Add Displays the list of available forms to be added to the active tax return Print Form Prints a single form from the active return Delete Delete forms from the active return Loaded Forms Left arrow takes you to previous form in Tree Right arrow takes you to next form in Tree Note: Print Form is not available in Classic Mode TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Adding a Form Click the Add button at the top of the Loaded Forms tree or click the Forms List icon on the toolbar Enter the form name, form number or a brief description in the Search For box and click Go Click Show all forms to scroll through the forms list Click the Add link to load the desired form Opens the form and displays it in the Loaded Forms tree TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Linking to a Form The Link icon appears when an active entry can be linked to another form Click Link or press F9 key Click the Existing tab to view any forms already calculated into a field and click the form you want to view. Click the New tab to view any forms that can be associated with a field and click the form you want to add To make a field required Click Press F3 or Ctrl+Spacebar TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Linking to a Form in Classic Mode Click Link Click the Existing tab to view any forms already calculated into a field and click the form you want to view Click the New tab to view any forms that can be associated with a field and click the form you want to add Note: Keyboard shortcuts and dynamic icons to link and estimate fields do not work in Classic Mode TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the Calculator in Classic Mode The Classic Mode option adds a calculator to the tool bar Enter calculations Click Copy to Clipboard Right-click on entry Select Paste TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Using the Refund Monitor The Refund Monitor helps track your client’s refund status Current AGI Current Refund or Balance due for the active return Refund Monitor is collapsible Click to collapse the Refund Monitor Click to expand the Refund Monitor Click Check Return Status to view the Return Summary Resembles to F7 Query in TaxWise desktop. Contains resident state info Change Return Stage option Check Return Status link is not available in Classic Mode. Open the Return Summary from the toolbar icon » » TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

TaxWise Online - Basic Features of TaxWise Online Deleting Returns ADMIN user or any user assigned the Administrator role can delete returns Click the Delete Returns link under Return Tasks Select the desired returns Select All Unselect All Click the Delete TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Delete Returns Results Warning that return will be permanently deleted Click OK Delete Returns Results confirms deleted returns TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Restoring Deleted Returns Click New Return icon Enter the Social Security Number twice for validation purposes Select Go to Tax Forms or Go to Interview You will be prompted to restore the deleted return Select Restore Return to restore the deleted return Select Create new Return to start a blank return Return is blank and previous data cannot be retrieved again Select Close to cancel the process TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Lesson Summary: Basic Features of TaxWise Online In this lesson we have covered: Return Toolbar Layout and Actions Using TaxWise Online Help Using the TaxWise Online Blog site Get the latest industry news on Hot Topics Utilizing the TaxWise Online Interview Navigating the tax return Color Coded Entries/Using Shortcut Keys Understanding the Loaded Forms tree Collapsing the Loaded Forms tree Additional Navigation Tools Adding a Form/Linking to a Form Using the Calculator in Classic Mode Using the Refund Monitor Deleting and Restoring Returns TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Exercise: Completing the Tax Return Steps: Login as user One Click on the Open Return button Select the Robert Smith return Enter any remaining information to complete the return. Objective: Complete the return started with the Interview process Estimated completion time: 10 minutes TaxWise Online - Basic Features of TaxWise Online April 21, 2017 - USA

Lesson Overview: Preparing a Return Entering Taxpayer Information In this lesson we will cover: Starting a New Return Entering the Primary Social Security Number Prior Year Carry Forward Completing the Main Information Sheet Entering more than 4 dependents in the tax return Adding States Selecting Return Type Selecting Additional Services(Money Clip, Fee Collect, Audit Shield, Versicom) Using the Practitioner PIN Entering Taxpayer/Spouse & Identity Protection PINs Third Party Designee Finishing up the Main Information Sheet Taxpayer Diary Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Enter the Primary Social Security Number Enter the SSN in the Enter Social Security Number window Re-key the SSN for validation purposes Click Go to Tax Forms or Go to Interview Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Prior Year Carry Forward You will be prompted to carry forward prior year information if the return existed for the Client ID last year Select Use Carry Forward to bring forward last year’s return information Select Create new Return to start a blank return Select Close to cancel the process Note: Returns created in TaxWise Desktop and e-filed via the EFC can be carried forward to TaxWise Online. Returns created in TaxWise Online will not carry forward in TaxWise Desktop Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Complete the Main Information Sheet first Complete this form for every tax return Information entered carries to other parts of the tax return Entries turn red as you enter information on the form Complete all required entries Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Preparing a Return: Entering Taxpayer Information Choosing the 1040 form Defaults to 1040 TaxWise Online calculates the type of 1040 form as you enter data Do not override the Form entry at the top of the Main Information Sheet Forms can be viewed and/or printed in Spanish Click the desired box Close and reopen the return for the language to change on screen Note: Amounts entered directly on Form 1040 do not automatically transfer to Form 1040A or 1040EZ 1040 1040EZ 1040A 1040NR 1040NR EZ 1040PR Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Enter the Taxpayer/Spouse’s personal data Taxpayer SSN is populated from New Return entry Taxpayer/Spouse section Taxpayer/Spouse demographics Birth dates Age as of December 31st automatically calculates Occupations Note: If Spouse’s last name is different from Taxpayer, enter it in the designated box Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

The Zip Code locator saves keystrokes Type in the zip code TaxWise enters the correct City and State Zip code information is usually first for fewer key stokes Type over city if the zip code services multiple cities or communities Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Taxpayer Information Section of the Main Information Sheet Disaster designation Special Military Processing Puerto Rico Income Exclusion Typically marked No in Return Templates Taxpayer/Spouse Date of Death Presidential Election Campaign Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Completing the Filing Status section Single Married Filing Joint Married Filing Separately Complete all required entries Head of Household Qualifying Widow(er) Enter year of death Check if Can be claimed on another person’s return Filing status 2 and spouse can be claimed on another person’s return Filing Status 4 and claiming nonresident alien spouse Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Entering Dependent Information Last Name Not required if same as taxpayer Date of Birth Required to calculate Dependent Care, EITC, CTC Age Auto calculates from DOB field Relationship to You Select the appropriate relationship from the drop down Press Enter to populate and proceed to the next field Note: Check the box above grid to charge flat fee for all dependents instead of per dependent Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Preparing a Return: Entering Taxpayer Information Information entered in the Dependent section is used to calculate credits Months in home Enter 12 if child lives with you full time. Newborns also qualify as living in home 12 months Select the appropriate Code from the drop down list Mark DC to load Form 2441 Mark EIC if the dependent qualifies or may qualify for EITC EITC will not calculate if this box is not marked CTC auto-populates based on age, relationship, residence and valid SSN Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Preparing a Return: Entering Taxpayer Information TaxWise Online Tip: How can I enter more than four dependents on a tax return? List four dependents on the Main Information Sheet The three dependents that qualify for EIC must be listed on the Main Info Open 1040 page 1 F9 (Link) from line 6C Click New in the Link to a form window Click Addl Deps – Form 1040 Line 6c Enter the additional dependents Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

TaxWise calculates up to nine states at one time Check the box if you are not preparing state returns Calculate up to 9 states 2 Full Year Resident 2 Part Year Resident 5 Nonresident Enter the appropriate state abbreviation The state loads in the tree Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Select the Type of Return Default in Return Templates Select Your Bank Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Select Additional Services Money Clip Prepaid Visa Available for E-file ONLY returns Fee Collect EROs offering bank products cannot use this option Audit Shield EROs not offering bank products must complete Audit Shield Application on Solution Center EROs offering bank products must sign up through their bank Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Enter the Direct Deposit information Bank Account Information Enter the RTN & Account Number Field will turn red if RTN number is invalid. If a valid RTN was initially entered, a message will appear that the previous value will be restored Re-key information on 1040 pg 2 for E-file Only returns Re-key the information on the bank application if selecting a Direct Deposit bank product Note: If using Form 8888 for E-file Only, do not enter Bank Account info on Main Information Sheet Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Versicom Toll-Free Tax Infoline Plus (TFTI+) TFTI+ allows your clients to receive up-to-the-minute information on their tax return Toll-Free number Email Text Answer Yes to TFTI+ question ERO must be set up with Versicom to offer this product Versicom information can be found on the Solution Center https://support.taxwise.com Select Versicom Communications under Business Partners on the homepage. Or select the Partners menu once logged into the site Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

EFC Reject 71 - This E-file is not eligible for Versicom Reason: The ERO marked the Versicom box on the Main Info but the ERO isn’t registered to offer Versicom    Solution: Edit the return, uncheck the box, Does the taxpayer want to access their return status using TFTI+ ? The preparer must be registered with Versicom to offer this service to their customers       If you are not registered to offer Versicom, you should not mark anything in this section of the Main Information Sheet Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

The Practitioner PIN Section Some entries can be set in Return Templates ERO PIN Check if using the Practitioner PIN method The Income Tax Return selection box The ERO can enter the Taxpayer and/or Spouse PIN Must sign Form 8879 Note: If the income tax return box is not selected, the Taxpayer & Spouse original 2011 AGI and PIN must be entered Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

The Taxpayer/Spouse PIN Section Taxpayer and Spouse should be allowed to choose their own PINs Check I authorize or do not authorize Enter the date – Do not use @today Identity Protection PIN For victims of identity theft. Taxpayer must have received a CP01A letter Third Party Designee If Yes is checked, enter Designee’s name, phone and PIN Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Finishing up the Main Information Sheet Paid Preparer Information populates from Settings or Return Templates Settings can be set by each preparer Return Templates are set by Admin user or users with Administrator Role Return data Time in Return Tax Bracket Price The notes print on the Main Information Sheet and carry forward to next year Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Preparing a Return: Entering Taxpayer Information Taxpayer Diary Click Taxpayer Diary icon Click add a note The diary will automatically record the user, the day, date and time Click Save to save the note Click Print to print a copy of the note A new icon will appear in the Existing return list to the left of the TIN Clicking More opens the Taxpayer Diary Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Lesson Summary: Preparing a Return Entering Taxpayer Information In this lesson we have covered: Starting a New Return Entering the Primary Social Security Number Prior Year Carry Forward Completing the Main Information Sheet Entering more than 4 dependents in the tax return Adding States Selecting Return Type Selecting Additional Services(Money Clip, Fee Collect, Audit Shield, Versicom) Using the Practitioner PIN Entering Taxpayer/Spouse & Identity Protection PINs Third Party Designee Finishing up the Main Information Sheet Taxpayer Diary Preparing a Return: Entering Taxpayer Information April 21, 2017 - USA

Lesson Overview: Preparing a Return Entering Income Information In this lesson we will cover: Using the Interview Sheet to auto-load forms Adding W-2 Income to the return Utilizing the EIN database Completing the EIC Worksheet Completing Form 8867 Reviewing the Loaded Forms tree for return completion Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Not sure which forms are needed in a return? The Interview Sheet is the form for you Helps new preparers select the appropriate forms Record the answers as you interview the taxpayer Auto-loads forms in the Loaded Forms tree as you mark the answers Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information The Interview Sheet can be loaded in specific returns or to all returns via Return Templates Edit Return Templates Load the Interview Sheet Mark the box at the top of the Interview Sheet All answers default to No Preparing a Return: Entering Income Information April 21, 2017 - USA

Using the Interview Sheet inside of a return Open the Interview Sheet Click Interview in the tree if pre-loaded in Return Templates Click Add under Loaded Forms or select Forms List icon on tool bar if not pre-loaded in Return Templates If Filing Status is MFJ, mark boxes for Taxpayer & Spouse where applicable Complete the required forms listed in the Loaded Forms tree Incomplete forms indicated by a form with a yellow triangle and exclamation Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Remove a form loaded by the Interview Sheet by clicking the X beside the form Click Interview in the Loaded Forms tree Answer No to the question that loaded the form Click X beside the desired form Click OK on Confirmation box Highlight desired form and select Delete Answer Yes to Confirmation Box Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Remove a form loaded by the Interview Sheet by selecting Delete under Loaded Forms Click Interview in the Loaded Forms tree Answer No to the question that loaded the form Highlight the desired form Click Delete Select the desired form(s) Scroll to the bottom of the list and click Delete button Click OK on confirmation box Preparing a Return: Entering Income Information April 21, 2017 - USA

Adding Form W-2 income to the tax return There are several ways to add the W-2 Income Click on the W-2 in the Loaded Forms tree that auto-loaded from Return Templates Click Add under Loaded Forms Click Form List on tool bar F9 (Link) from Line 7 of Form 1040 page 1 F9 does not work in Classic Mode Preparing a Return: Entering Income Information April 21, 2017 - USA

TaxWise Online automatically loads Schedule EIC and the EIC Worksheet Auto loads when: EIC box is marked for the dependent on the Main Information Sheet Income is entered Review Schedule EIC Answer all questions on the EIC Worksheet Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Dependent information on Sch EIC auto populates from information entered on Main Info Review qualifying child information EIC allowed for three dependents Child(ren) born before 1993: Was child under age 24 and a student? Was child permanently and totally disabled? Answer these questions only if applicable or the IRS will reject the return Preparing a Return: Entering Income Information April 21, 2017 - USA

Common validation error caused by data entry mistake on Sch EIC Validation error associated with Sch EIC regarding invalid elements for child name, date of birth ssn etc Reason: The No box on question 4a or 4b has been marked by mistake in a column void of dependents Solution: Unmark the No box on question 4a or 4b in columns void of dependents Preparing a Return: Entering Income Information April 21, 2017 - USA

Complete the Qualifying questions Complete the questions on the EIC worksheet to see if you qualify to claim the credit Prompts the preparer to complete the appropriate questions Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Additional EIC questions calculate qualification of children being claimed Answer all questions for each qualifying child If a child doesn’t qualify based on questions 7-10, you must uncheck the EIC box on the Main Info Sheet for that child Taxpayer must be asked if EIC was ever reduced or disallowed If Yes, complete Form 8862 An incorrect answer will result in IRS rejection, delaying the refund Preparing a Return: Entering Income Information April 21, 2017 - USA

EIC questions for taxpayers with or without qualifying children Income limitations for one or more qualifying children Questions 11 and 12 Taxpayers with no qualifying children Complete questions 13 through 17 Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Completing Form 8867 – Page 1 Form 8867 pg 1 is calculated from information entered elsewhere in the return Preparing a Return: Entering Income Information April 21, 2017 - USA

Preparing a Return: Entering Income Information Completing Form 8867 – Page 2 Form 8867 pg 2 is calculated from EIC Wkst and Sch EIC Preparing a Return: Entering Income Information April 21, 2017 - USA

Due Diligence Questions are located on Form 8867 pages 3 & 4 Notation on Sch EIC wkst to complete due diligence section on pages 3 & 4 of Form 8867 Penalty has been raised to $500 for each failure to comply Form 8867 Part IV on page 3 contains common Due Diligence questions Some questions have a Does not apply option Preparing a Return: Entering Income Information April 21, 2017 - USA 186

Preparing a Return: Entering Income Information Form 8867 page 4 requires more information to determine EIC eligibility Question 26 - Documentation Residency of qualifying child(ren) Disability of qualifying child(ren) Question 27 – If a Schedule C is included in the return Documents or other information Preparing a Return: Entering Income Information April 21, 2017 - USA 187

Review the Loaded Forms tree after entering all Taxpayer/Spouse data Completed forms have green checkmarks Make sure there no incomplete forms present. Indicated by Forms with no color are not used in the return and will not print TaxWise Online auto-completed the following forms that we did not open: 1040 Pg 1 1040 Pg 2 1040 Wkt 3 Sch EIC 8812 Preparing a Return: Entering Income Information April 21, 2017 - USA

Lesson Summary: Preparing a Return Entering Income Information In this lesson we have covered: Using the Interview Sheet to auto-load forms Adding W-2 Income to the return Utilizing the EIN database Completing the EIC Worksheet Completing Form 8867 Reviewing the Loaded Forms tree for return completion Preparing a Return: Entering Income Information April 21, 2017 - USA

Exercise: Preparing a Tax Return Steps: Log into the Training Module as User One Complete Practice Return 1 of the University Workshop Returns Objective: Prepare a tax return Estimated Completion Time: 25 minutes Preparing a Return: Entering Income Information April 21, 2017 - USA

Lesson Overview: Running Diagnostics In this lesson we will cover: Running Diagnostics Electronic Filing Errors Warnings Overridden Entries Estimated Entries Understanding Validation Errors TaxWise Online – Running Diagnostics April 21, 2017 - USA

Understanding the Diagnostics screen Click the Run Diagnostics icon The Diagnostics screen is divided into 5 sections: Electronic Filing Errors Warnings Overridden Entries Estimated Entries Notifications May not display all sections on every diagnostics view Must print bank product returns before creating e-files Click Print diagnostics Displays forms that were e-filed with the return Great for record keeping purposes TaxWise Online – Running Diagnostics April 21, 2017 - USA

TaxWise Online – Running Diagnostics Creating E-Files If there are errors in your return, they will be indicated by red hyperlinks Clicking the link opens the form containing the error in a window below the Diagnostics screen After correcting all errors, click Run Diagnostics icon again or select Refresh Return cannot be electronically filed if errors exist TaxWise Online – Running Diagnostics April 21, 2017 - USA

TaxWise Online – Running Diagnostics Warnings Warnings identify possible problems, inconsistencies, or suspicious information in the tax data in the return Missing data that may not be required Data that does not appear consistent with other data in the return You should verify that the information in the return is correct Warnings do not disqualify a return from electronic filing TaxWise Online – Running Diagnostics April 21, 2017 - USA

Overridden and Estimated Entries TaxWise identifies Overridden entries Overridden entries can result in calculation errors and should be verified TaxWise identifies Estimated Entries These entries are made by pressing F3 to identify fields that may need information Overridden and Estimated entries do not disqualify the return from efiling TaxWise Online – Running Diagnostics April 21, 2017 - USA

Understanding Validation Errors After clicking Create e-File(s) you receive error: Failed to create the Efile due to MEF validation errors. Please correct the issue and run diagnostics again Click the error to take you to the form and field causing the error Not all validation errors are hyperlinked The ‘BusinessNameLine1’ element is invalid – Identifies affected field The value ‘Slate Gravel Co LLC’ is invalid – Identifies invalid value This scenario: remove the extra spaces between Co and LLC in the Payer’s name field Run diagnostics and click Create e-File(s) Validation errors change the status of the return to Create Failed in the return grid Successful e-File creation removes failed status TaxWise Online – Running Diagnostics April 21, 2017 - USA

Lesson Summary: Running Diagnostics In this lesson we have covered: Running Diagnostics Electronic Filing Errors Warnings Overridden Entries Estimated Entries Understanding Validation Errors TaxWise Online – Running Diagnostics April 21, 2017 - USA

Lesson Overview: Working with e-Files In this lesson we will cover: Submitting e-Files Viewing Acknowledgements Information included on the Acknowledgement Using the Date Filter Archiving your Acknowledgements Identifying and Correcting Rejects Identifying and Correcting Rejected Bank Applications Return Query TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Submitting e-Files Click the Submit e-Files icon Select the desired returns to e-File Identifies MeF Identifies Linked/Unlinked States Linked State returns will be grayed out until the Federal return is accepted Click Continue TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files E-file Report The E-file Report will be displayed Notice the Efile Id assigned to the tax returns Click the Print button Click Continue Confirmation that the returns were submitted successfully Click Close TaxWise Online – Working with e-Files April 21, 2017 - USA

Viewing Acknowledgements The acknowledgement is available as soon as we receive it from the IRS or state Federal returns may take several hours State returns may take several days Click the View Acks icon The Acknowledgements dialog box is displayed View IRS, State and Bank acks Click the Print button to print the acknowledgement Click Close TaxWise Online – Working with e-Files April 21, 2017 - USA

Information Included on the Acknowledgement The acknowledgement view displays the following information: Date: Date of acknowledgement TIN: Taxpayer’s social security number Name: Taxpayer’s name Ack Type: Federal, State or EFC Reject Refund: Displays the refund or balance due Status: Displays Accepted or Rejected E-file ST: displays the state associated with the Ack Type Sig Doc: Displays PIN Debt Ind: IRS no longer shares this information EIC Ind: EIC Indicator; displays Y if the taxpayer completed Schedule EIC SVC CTR: Displays the IRS Service Center that accepted or rejected the return Efile Id: Efile Submission ID Number assigned by TaxWise Online Message: Displays rejects and bank product information TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Using the Date Filter Search acknowledgements using the date filter Enter the starting date in the From Date box Enter the ending date in the To Date box Click Go Displays all acknowledgements in that date range TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Archiving your Acks Use the Archive feature after printing your Acks so you can view only newly received Acks Select the desired Accepted acks Click Archive Selected Click the Archived tab to view archived Acks Unarchive your Acks Select desired Acks Click Unarchive Selected TaxWise Online – Working with e-Files April 21, 2017 - USA

Identifying and Correcting Rejects Rejected returns are listed on the Acknowledgement report (Print to keep with your records) Does not include reject details Does include EFC reject details Check the e-file status of the return by clicking the E-File Status link on the Return List page(Sent, Accepted, Rejected, etc) Select the More Info link to go to Return Query Run the Outstanding IRS Reject report under TWO Reports More Info TaxWise Online – Working with e-Files April 21, 2017 - USA

Identifying and Correcting Rejected Bank Applications Rejected bank apps are displayed by a red $ Clicking the $ opens the Fix Rejected Bank Application screen Make your correction(s) Click Update Calculations Click Resubmit Bank App Click Close when finished TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Return Query gives you the most up-to-date status information on e-filed returns Click the Return Query icon Enter desired SSN/EIN Tax year to search defaults to current tax year Search returns that were e-filed back to 2010 Click Search Displays return information pulled from the CCH SFS EFC/BFC database Name, Package, Period, Product, Status, Date received by EFC Click Select to open the General tab of Return Query Rehang will repost ack for selected file Click the More link on a rejected file to view the Return Query TaxWise Online – Working with e-Files April 21, 2017 - USA

Displays all information related to the efile Return Information Important return event information Efile ID Efile Submission ID for MeF DCN for Legacy E-File Information Current status of return Is MEF – True or False Bank Products Status of bank product 281111 -0004 TaxWise Online – Working with e-Files April 21, 2017 - USA

The Return Query has self-help options Reject History Lists all rejects associated with a specific e-file Lists specific sequence numbers causing rejects State Reject History Lists reject associated with a specific e-file TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Reject History Complete reject history for the tax return Date of each reject Form Reference Number Form Sequence Number Reject Code Click the Reject code for a detailed reject description Reject Code Description Value = SSN/EIN causing reject TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files State Reject History Complete reject history for the state tax return Date of each reject State abbreviation Reject Code Click the Reject code for a detailed reject description TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files State Information Lists all states that are in the tax return State Sent to EFC Sent to State Status Status Date 20 TaxWise Online – Working with e-Files April 21, 2017 - USA

TaxWise Online – Working with e-Files Disbursements Displays detailed information for checks Information included Authorization Number Check Printed date Type of bank product issued Check Direct Deposit Check Number Disbursement Amount Check Cleared date Bank Verified date Bank Void date Note: Direct Deposits only list the disbursement date & amount TaxWise Online – Working with e-Files April 21, 2017 - USA

Lesson Summary: Working with e-Files In this lesson we have covered: Creating E-Files Submitting E-Files Viewing Acknowledgements Information included on the Acknowledgement Using the Date Filter Archiving your Acknowledgements Identifying and Correcting Rejects Identifying and Correcting Rejected Bank Applications Return Query TaxWise Online – Working with e-Files April 21, 2017 - USA

Lesson Overview: TaxWise Online Alternative Preparation Solution In this lesson we will cover: TaxWise Online Alternative Preparation Solution Benefits of having an Alternative Preparation Solution Three primary take-aways from February High-Level Alternative Preparation Solution Retrieve Returns feature Select to Import Resolve Conflicts TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Alternative Preparation Solution Benefits of having an Alternative Preparation Solution Catastrophic failure at SFS Internet outage at the site Enhance the roving capability at temporary locations with no internet access Three primary take-aways from February Premise based solution that allows sites to prepare and print Do not need the ability to transmit from both application platforms Need the ability to transfer returns from Desktop to Online High-Level Alternative Preparation Solution TaxWise Online registration codes activate limited feature sets in desktop for return preparation, printing and transporting to TaxWise Online TaxWise Online converts transported desktop returns to TaxWise Online returns for the purposes of return storage and electronic filing Note: This feature should only be used in the event of internet outage TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

TaxWise Online Alternative Preparation Solution Creating the Return in TaxWise Desktop and Marking to Transfer into TaxWise Online Ability to prepare and print federal and state returns Keep your desktop version and modules updated After completing the return in TW Desktop, run diagnostics Click Mark to Transfer The return does not have to pass diagnostics to be marked for transfer We strongly recommend that the offices keep their desktop version of TaxWise up-to-date. You will have the ability to prepare returns for federal and state returns. This allows the office to complete a return and print all of the signature documents and copies for the taxpayer. The preparer will find the Mark to Transfer option on the diagnostics screen. The return DOES NOT have to pass diagnostics in order be marked for Transfer. TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Marking the desktop return to transfer into Online Click Communications Select the desired returns Click Send The application will not allow the office to transfer returns if TaxWise Online is not available TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Retrieve Returns - Select to Import The ADMIN user or any user with the Administrator role can see the Retrieve Returns link under Return Tasks TaxWise Online verifies the transferred return was created with at least the minimum version required for sending e-files TaxWise Online will update calculations if the administrator chooses to continue with the return retrieval Click Select to Import Select the desired return(s) to be retrieved Choose a user from the Select a user drop-down list Click Move Select Delete from retrieve list to discard a return TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Returns must be moved to a user prior to editing Select the desired return(s) to be retrieved Choose a user from the Select a user drop-down list Click Move Classic Mode does not TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

TaxWise Online Alternative Preparation Solution Resolve Conflicts Some returns already exist and are not available for import Click Resolve Conflicts to review these returns TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Returns available for import that were created in an existing user Returns available for import that were created in an existing user dialog box Choose which return to keep Delete Return deletes the existing return in TaxWise Online Delete Pending Import keeps the existing return in TaxWise Online and deletes the attempted import from desktop Continue normal procedures for return completion TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Lesson Summary: TaxWise Online Alternative Preparation Solution In this lesson we have covered: TaxWise Online Alternative Preparation Solution Benefits of having an Alternative Preparation Solution Three primary take-aways from February High-Level Alternative Preparation Solution Retrieve Returns feature Select to Import Resolve Conflicts TaxWise Online Alternative Preparation Solution April 21, 2017 - USA

Lesson Overview: Printing Returns In this lesson we will cover: Printing the Active Return Print Form Printing Returns from the Homepage TaxWise Online – Printing Returns April 21, 2017 - USA

Printing the Active Return Disable any pop-up blockers before printing returns in TaxWise Online and Adobe 7.0 or higher Click the Print Return button on the toolbar While the PDF is being generated, TaxWise displays a dialog box to confirm that the PDF is being generated. Once available, you will be prompted to click Open in a new window link TaxWise Online – Printing Returns April 21, 2017 - USA

Printing the Active Return (cont.) The Return will open to print according to the Print Sets selected Click the Print icon to print the complete return TaxWise Online – Printing Returns April 21, 2017 - USA

TaxWise Online – Printing Returns Print Options Go to Print Return if you want to only print select pages Select the desired printer You can also select to print multiple copies of the return TaxWise Online – Printing Returns April 21, 2017 - USA

Printing Returns from the Home Page To print returns from the Home Page, click the Print Returns link under Return Tasks TaxWise Online displays the Print Returns dialog box where you will select the check box next to the return you want to print Click select all to print all returns Click desired return(s) Click Submit Click OK on the confirmation box TaxWise Online – Printing Returns April 21, 2017 - USA

TaxWise Online – Printing Returns Printing Job Status The Status of Queued will show in the dialog box Wait until the screen refreshes and shows the Status of Complete Click Get Document The return will open to print according to the Print Sets selected TaxWise Online – Printing Returns April 21, 2017 - USA

Lesson Summary: Printing Returns In this lesson we have covered: Printing the Active Return Print Form Printing Returns from the Homepage TaxWise Online – Printing Returns April 21, 2017 - USA

Lesson Overview: Online Check Printing In this lesson we will cover: Online Check Printing overview Configuring the Printer Printing Checks Voiding Checks Reprinting Checks Searching for printed checks Viewing Check Log Troubleshooting Tips April 21, 2017 - USA 231

What is Online Check Printing? Online Check Printing is how TaxWise Online users print checks by selecting the Print Checks icon on the toolbar Checks are available to print as soon as SFS processes the acknowledgement from the bank Access the Online Check Printing training module and practice printing before tax season begins https://ocp.taxwise.com/training Last 6 digits of SSN must equal the office’s IRS assigned EFIN Log onto support site using EFIN and REG code that has rights to OCP. April 21, 2017 - USA 232

Online Check Printing Options Select the Print Checks icon Print Checks Print available checks Reprint Checks Reprint checks Check Log View all printed and reprinted checks Configure Printer Align your checks to ensure the amounts and signature print correctly Help Step by Step instructions Show each of these menu options. April 21, 2017 - USA 233

Installing Printer Information and Active X Controls If you have never configured your printer, TaxWise Online will take you through the steps of installing your Printer information and Active X Controls Discussed later Click Install April 21, 2017 - USA 234

Configuring the Printer Select Configure Printer Select the correct way to place your check stock in your printer tray Use real check stock or a copy of your check stock to align the check data Verify that the amount and signature are in the correct location Note: You must configure the printer before checks are available to print April 21, 2017 - USA 235

Configure the Printer Dialog Box Select your printer on the Setup Printer>Configure Printer page The list of printers connected your computer are listed in the Printer Name drop down box April 21, 2017 - USA 236

Understanding the Printer Orientation In Printer Orientation use the down arrow to select the method that indicates the correct placement of your check stock in the printer. Choices are: Face UP signature LAST Face DOWN signature LAST Face UP signature FIRST Face DOWN signature FIRST Your selection appears on the Print Checks page to remind you of the correct way to load your check stock each time you print checks Click Next to Continue April 21, 2017 - USA 237

Print a Test Page Place a blank piece of paper or a copy of a real check in the printer Click Next to print your sample check April 21, 2017 - USA 238

Confirming the Printer Settings A test check will print based on the alignment settings Place the print out on top of real check stock and verify alignment Change alignment settings if necessary April 21, 2017 - USA 239

Completing Check Printing Setup Make necessary changes if the check amount and signature do not line up properly select No Change your amount and signature alignment and reprint If no changes are necessary, select Continue to go to the Print Checks page April 21, 2017 - USA 240

Online Check Printing Tip: Adjusting the Starting Print Position Use the Horizontal Offset and/or Vertical Offset to move the starting print position on the Printer Configuration page Horizontal Offset represents the number of spaces to the right to move the starting print position in increments of 1/10 of an inch Vertical Offset moves the print position down in the same way To adjust printing up, enter a negative number Enter the number for the adjustments select the Next button to continue with steps 3 and 4 to print a new sample page again based on the new print settings and compare it to your blank check Once you confirm that printing alignment is correct and click the Continue button as in step 5, the program displays the Print Checks page April 21, 2017 - USA 241

Printing Checks Bank Acknowledgements in InterviewPLUS will indicate check print approval. Select Print Checks Select up 50 checks to print at one time Not recommended due to possibility of printer jam Follow on screen instructions Checks voided during a printing session are available to print again. Check print data is immediately updated during the printing process April 21, 2017 - USA 242

Selecting checks to print Select one or more records Click the box to select each record you want to print Select all records Click the Check All link at the bottom of the page Marks the first 50 checks for printing in this session Deselect all records Select the Uncheck All link to remove all check marks Click Next to continue There will be no checks to print. But describe in detail the options available to printing the checks. April 21, 2017 - USA 243

Set Print Settings Starting check number Enter the starting check number located on your bank check stock Check number automatically increments Verify the starting check number for each print session Enter the Bank Code from the Check Stock: TPG and 3Fund Click Next to continue April 21, 2017 - USA 244

Confirm Your Selections Confirm the number of checks to print Review the starting and ending check number Load your check stock Placement indicates printer configuration used during Configure Printer Click Back to modify printer settings Click Next to print selected check(s) April 21, 2017 - USA 245

Progress Bar Indicator Progress bar indicates the status of the check(s) that are printing Click Next once all checks have been printed Examine the printed checks to see if any need to be voided April 21, 2017 - USA 246

Examine your checks for printing issues Once the session is completed, you should examine your checks to make sure they printed properly Select which of the following you would like to do: Void one or more checks Print one or more check(s) Finish this check printing session April 21, 2017 - USA 247

Voiding Checks To void one or more check(s) now, mark the Void one or more checks option and select Next The Void Checks > Select Checks to Void page appears showing all of the checks printed in the session Mark the box for each check to be voided Check All or Uncheck All to either mark or unmark all of the checks April 21, 2017 - USA 248

Reprinting Voided Checks Select Yes to reprint the voided checks selected on the previous page Select No if you do not wish to reprint the voided checks Click Next to Continue April 21, 2017 - USA 249

Session Complete Select Finish once all checks for the session have been successfully printed April 21, 2017 - USA 250

Reprinting Checks Select Reprint Check Enter the TIN (SSN) of the check to reprint Select the appropriate check to reprint if the taxpayer has multiple checks Follow your bank’s procedures for voiding and reprinting checks April 21, 2017 - USA 251

Print Checks>Search for Check Search for all printed checks related to a specific TIN/SSN Reprint can be used to print the same check again in case of errors on the initial check or lost checks Follow the bank's procedures for voiding and reprinting lost or stolen checks Click Next to Continue There will be no checks to reprint but show the options included in reprint April 21, 2017 - USA 252

Select the Check(s) to Reprint Select the appropriate check to reprint by clicking the TIN There could be multiple checks to choose from Reprint one check at a time Click Next to Continue Verify the check number Note: The original check must be in your possession before reprinting April 21, 2017 - USA 253

Use Check Log to Find Information on the Checks You Have Printed Allows you to view all printed checks Sort by the column headers Limit your search for a check in the check log filter Show the filter options and how the affect the check log. April 21, 2017 - USA 254

Check Log Displays all check print records Filter by: Check Number Printed Date EFIN TIN/SSN Check Type Click the Next button to continue display the check log April 21, 2017 - USA 255

View Your Check Log Check log displays information based on the filter criteria entered Sort by: EFIN TIN/SSN Name Check Number April 21, 2017 - USA 256

On-Line Check Printing uses Active X Controls The Online Check Printing process is controlled by two Active X controllers that are downloaded to the customer computer during printer configuration These files are located in the X:\Windows\Downloaded Program Files folder (Where X: is the drive where windows is installed) Show the actual location on the hard drive where these files are stored. April 21, 2017 - USA 257

Active X Controls Check Renderer Object: Printer Info Object: File that is used to draw the check data onto the check stock Printer Info Object: Where all of the Printer Configuration information is stored Point out these files April 21, 2017 - USA 258

Online Check Printing Tip: Internet Security Settings If the Active X Controls do not download, the Security Settings in Internet Explorer may be set to High Open Internet Explorer Navigate to the Tools menu Select Internet Options April 21, 2017 - USA 259

Changing the Security Setting This will open the Internet Explore Options menu Select the Security Tab Select Local intranet Click on the Custom Level button to open the Security Setting menu April 21, 2017 - USA 260

Download Active X Controls Change the security setting to Medium-low or Low Select Reset to allow the downloading and installation of the Active X controls Enable or Prompt for Active X Controls Allows the computer to download the two active X Controls April 21, 2017 - USA 261

Printers not listed or checks not printing correctly? You may need to install the OCP setup utility Enter 4127 in the Search Knowledge Base field on the Homepage Follow the instructions for downloading and installing the OCP Setup utility If this does not resolve your issue, contact SFS Support for assistance April 21, 2017 - USA 262

Lesson Summary: Online Check Printing In this lesson we have covered: Online Check Printing overview Configuring the Printer Printing Checks Voiding Checks Reprinting Checks Searching for printed checks Viewing Check Log Troubleshooting Tips April 21, 2017 - USA 263

Lesson Overview: Using the Training Application In this lesson we will cover: Accessing the TaxWise Online Training EFC Publish Return Templates created in Training module to Production Creating SSNs for the Training EFC Incorporate SFS University Curriculum in your Training Logging into SFS University Required Plugins Adding Students View Libraries Logging in as a Student Accessing Workshop Returns Challenge your knowledge by selecting different skill levels of returns Simulate the Realistic Process Receiving acknowledgements TaxWise Online – Using the Training Application April 21, 2017 - USA

Accessing the TaxWise Online Training EFC To access the TWO Training site, type the following URL into the address bar https://twonline.taxwise.com/training The TaxWise Online Training module uses the same login credentials that are used to access production site If currently logged into the TaxWise Online Production site (live), type training at the end of the URL TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application You can create templates in TaxWise Online Training and Publish them to Production Create your templates in the TaxWise Online Training module See slides 92-107 for instructions Click the Publish icon beside the desired templates Click Publish icon on toolbar while inside the return template Templates will now be available in TaxWise Online Production module Allows the site the ability to start a new return to ensure the templates are setup as expected Admin users will be able to publish their templates created in TaxWise Online Training to Production. This process will not work in reverse.  When the software is delivered in November this will allow the site to create the templates and then create a new return to make sure the forms load as expected. TaxWise Online – Using the Training Application April 21, 2017 - USA

Creating SSNs for the Training EFC Use a 9-digit number that ends with the Client ID’s EFIN to create a return For IRS Accepted returns, enter an even number as the first digit of the SSN For IRS Rejected returns, enter an odd number as the first digit of the SSN Multi-preparer offices can eliminate ssn duplication by assigning each preparer two unique sets of numbers to enter as the first 3 digits of the SSN. This will allow them to receive both accepted and rejected acks For example: (xx-xxxx = 6 digit EFIN number of the Client ID) Preparer One - 001-XX-XXXX; 101-XX-XXXX Preparer Two – 201-XX-XXXX; 301-XX-XXXX Preparer Three – 401-XX-XXXX; 501-XX-XXXX Preparer Four – 601-XX-XXXX; 701-XX-XXXX Preparer Five – 801-XX-XXXX; 901-XX-XXXX There are hundreds of combinations so you can switch out the number sequences as needed TaxWise Online – Using the Training Application April 21, 2017 - USA

Incorporate SFS University Curriculum in your Training SFS University is a comprehensive tax education program available to all TaxWise Online users The courses, tests and quizzes are completely web-based Some courses are free, while others require purchase Wide range of training resources TaxWise Tax Law and Ethics courses TaxWise Workshop Returns TaxWise Online – Using the Training Application April 21, 2017 - USA

Logging into SFS University Click the TaxWise University icon Or type in the Internet Explorer address bar: https://training.cchsfs.com This will place you on the SFS University login page Click Log in as Student Manager first to set up students and add School Libraries Uses ADMIN user login credentials Click Log in as a Student to access the courses Uses the User login credentials TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application Required Plugins SFS University requires that you have certain software so that you can run the lessons correctly Windows Media Player 11 Adobe Flash Player Adobe Reader Links are provided if not already installed TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application Adding Students Click New Student Enter requested information Click Create TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application View Libraries Once your students are added, you need to assign or allow content Click View Libraries Select to Restrict prevents students from accessing content that requires purchase Select to Allow makes content available to the students Click Logout when finished TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application Logging in as a Student Click Log in as a Student to access the courses Uses the User login credentials First time login to CCH SFS websites, password is the user name TaxWise Online – Using the Training Application April 21, 2017 - USA

Accessing Workshop Returns Workshop returns provide the tax preparer with fictional taxpayer scenarios to prepare inside TaxWise Online Compare your answer with the Answer Keys to find out if you have the correct AGI, tax liability, refund and balance due amount Choose My Courses Click Select beside TaxWise Free Training Click Select beside 2012 TaxWise Individual Workshop Returns TaxWise Online – Using the Training Application April 21, 2017 - USA

TaxWise Online – Using the Training Application Challenge your knowledge by selecting different skill levels of returns SFS University offers workshop returns for 3 skill levels for 2012 Beginning Intermediate Advance Click Select beside the desired skill level Links are supplied to access both workshop returns and their answer keys TaxWise Online – Using the Training Application April 21, 2017 - USA

Simulate the Realistic Process SFS University displays all workshop returns for that skill level in a PDF file Save the PDF to your computer for future reference or print them out. Be aware, printing these could take a lot of paper Complete the return using the information from the scenario Run Diagnostics and Create the E-file Submit e-files to Training EFC Save or print the Answer Keys to check your work TaxWise Online – Using the Training Application April 21, 2017 - USA

Receiving Acknowledgements from the Training EFC The Training Electronic Filing Center allows you to experience receiving both accepted and rejected returns If the primary SSN begins with an even number (0, 2, 4, 6, 8) the return will be IRS accepted If the primary SSN begins with an odd number (1, 3, 5, 7) the return will always be IRS rejected. This is so you can experience printing acknowledgements for both accepted and rejected returns The simulated IRS acknowledgement for each rejected return will provide an IRS reject code but this does not relate to actual information in the return You cannot correct rejected training returns. Even if you correct a return and resend it, it will be rejected again because the primary SSN starts with an odd number TaxWise Online – Using the Training Application April 21, 2017 - USA

Lesson Summary: Using the Training Application In this lesson we have covered: Accessing the TaxWise Online Training EFC Publish Return Templates created in Training module to Production Creating SSNs for the Training EFC Incorporate SFS University Curriculum in your Training Logging into SFS University Required Plugins Adding Students View Libraries Logging in as a Student Accessing Workshop Returns Challenge your knowledge by selecting different skill levels of returns Simulate the Realistic Process Receiving acknowledgements TaxWise Online – Using the Training Application April 21, 2017 - USA

Lesson Overview: Troubleshooting TaxWise Online In this lesson we will cover: Troubleshooting TaxWise Online Server Error displays Viewing problems inside the program How to locate and correct screen image settings Status not updating Compatibility Mode – Internet Explorer 8 and above TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

TaxWise Online – Troubleshooting TaxWise Online Server Error Displays Troubleshooting Server Error issues Check your URL, is it correct? Check Internet Explorer Security Settings and Trusted Sites Custom Settings set to Medium or Medium low *.taxwise.com & *.cchsfs.com set at Trusted sites Check Firewall to ensure *.taxwise.com and *.cchsfs.com are added as exception Delete Temporary Internet Files and Cookies. Close all Internet Explorer windows, reopen TaxWise Online in a new IE browser window TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

TaxWise Online – Troubleshooting TaxWise Online Viewing problems inside the program are usually the result of insufficient screen image settings Scenario: Forms are not visible inside the returns and the background is blue Scenario: Diagnostics window does not display properly Scenario: Forms appear distorted Reason: Decreased screen image percentage TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

How to locate and correct screen image settings Screen image settings are located in the bottom right corner of your screen Click View on the Internet Explorer toolbar Click Zoom Change the screen image to 100% TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

Troubleshooting - Return statuses not updating Return statuses not updating could be resolved by requesting your account manager to repost an ack Try logging out of TaxWise Online, delete cookies and temporary internet files and log back in If these fail to resolve your issue, contact your account manager so they can report your issue to the web team To troubleshoot your issues we will need: The Client ID User name Password SSN or Taxpayer Name with the issue TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

TaxWise Online – Troubleshooting TaxWise Online Compatibility Mode Some TaxWise Online issues may be due to incompatibility with Internet Explorer versions In these cases Internet Explorer 8 or higher may require our websites to be added to Compatibility View Select the Internet Explorer Tools menu Select Compatibility View Settings Enter taxwise.com and cchsfs.com Click Add Click Close IE 8 TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

Lesson Summary: Troubleshooting TaxWise Online In this lesson we have covered: Troubleshooting TaxWise Online Server Error displays Viewing problems inside the program How to locate and correct screen image settings Status not updating Compatibility Mode – Internet Explorer 8 and above TaxWise Online – Troubleshooting TaxWise Online April 21, 2017 - USA

Lesson Overview: Coming Fall of 2013 2013 Enhancements TaxWise Online – 2013 Enhancements April 21, 2017 - USA