®® Microsoft Windows 7 for Power Users Tutorial 8 Troubleshooting Windows 7

XP Objectives Develop a strategy for troubleshooting problems Use Problem Steps Recorder to reproduce a problem Analyze your computer’s stability with Reliability Monitor Create a restore point with System Protection Use Event Viewer to examine event logs Windows 7 for Power Users Tutorial 82

XP Objectives Use the BIOS Setup utility to view the boot sequence Examine the Windows 7 boot process and boot in Safe Mode Use Task Manager to view running processes and services Analyze startup programs and environment variables Examine System Recovery Tools Windows 7 for Power Users Tutorial 83

XP Troubleshooting Tools Windows 7 for Power Users Tutorial 84

XP Developing a Troubleshooting Strategy When faced with a problem on your computer system: – Define the problem – Analyze the problem – Devise ways to test the possible cause of the problem – Draw on all the resources you have to resolve the problem – Decide how best to proceed in resolving the problem – Consider other alternatives Windows 7 for Power Users Tutorial 85

XP Developing a Troubleshooting Strategy Develop a system for reporting problems: – A database of problems and solutions to those problems – Online form for reporting problems – Remote control of user’s screen Windows 7 for Power Users Tutorial 86

XP Using the Problem Steps Recorder The Problem Steps Recorder, a new Windows 7 tool, records information about what happens when you perform steps Press the Windows key, type record steps in the Search programs and files box, and then click Record steps to reproduce a problem under Control Panel in the Search results Windows 7 for Power Users Tutorial 87

XP Using the Problem Steps Recorder Windows 7 for Power Users Tutorial 88

XP Using Reliability Monitor Reliability Monitor is a tool that monitors the reliability and stability of your computer Provides information on five types of events: – Application failures – Windows failures – Miscellaneous failures – Warnings – Information Windows 7 for Power Users Tutorial 89

XP Using Reliability Monitor Windows 7 for Power Users Tutorial 810

XP Using System Restore and System Protection System Protection is the Windows 7 component that creates and saves restore points so you can roll back your computer with System Restore and restore it to an earlier working state System Protection creates restore points under the following conditions: – Installing or uninstalling Windows updates, software, or device drivers – Restoring files from a backup or restore point – Manually – On a specified schedule Windows 7 for Power Users Tutorial 811

XP Using System Restore and System Protection Windows 7 for Power Users Tutorial 812

XP Using System Restore and System Protection Windows 7 for Power Users Tutorial 813

XP Using Event Viewer Troubleshooting tool that provides detailed information about significant events that occur on a computer Displays information on the following types of events: – Application events – Security events – Setup events – System events – Forwarded events Windows 7 for Power Users Tutorial 814

XP Using Event Viewer Windows 7 for Power Users Tutorial 815

XP Boot Options Windows 7 for Power Users Tutorial 816

XP Using Your Computer’s BIOS To view and change BIOS settings, you open a computer’s built-in BIOS Setup utility – Check and change the boot sequence – Locate important information about your computer – Specify security settings – View and change power management settings – Adjust POST behavior settings Windows 7 for Power Users Tutorial 817

XP Using Your Computer’s BIOS Windows 7 for Power Users Tutorial 818

XP The Windows 7 Boot Process Windows 7 relies on the following system components to boot your computer: – Boot Configuration Data – Windows Boot Manager – Windows Boot Loader – Windows Resume Loader Windows 7 for Power Users Tutorial 819

XP Using the Windows Advanced Boot Options Menu Advanced boot options: – Start Windows Normally – Enable Boot Logging – Last Known Good Configuration (advanced) – Enable low-resolution video (640x480) – Safe Mode – Safe Mode with Networking – Safe Mode with Command Prompt Windows 7 for Power Users Tutorial 820

XP Using the Windows Advanced Boot Options Menu – Disable automatic restart on system failure Blue Screen of Death (BSOD) – Stop error – Disable Driver Signature Enforcement – Directory Services Restore Mode – Debugging Mode – Repair your computer Windows 7 for Power Users Tutorial 821

XP Using Windows Task Manager Can be used to shut down a non-responding application Right-click the taskbar and then click Start Task Manager Windows 7 for Power Users Tutorial 822

XP Using System Configuration One of the most important troubleshooting tools Startup problems are a leading cause of problems for Windows users Must provide Administrator credentials Windows 7 for Power Users Tutorial 823

XP Using System Information Windows 7 for Power Users Tutorial 824

XP Using System Information An environment variable is a symbolic name (such as OS) associated with a specific setting – ComSpec – Path – PATHEXT Windows 7 for Power Users Tutorial 825

XP Using System Information Other categories under Software Environment provide the following types of information: – System Drivers – Running Tasks – Loaded Modules – Services – Program Groups – Windows Error Reporting – OLE Registration Windows 7 for Power Users Tutorial 826

XP Using the Windows Recovery Environment Special tools in the Windows Recovery Environment (WinRE) for troubleshooting computer startup problems – Startup Repair – System Restore – System Image Recovery – Windows Memory Diagnostic Tool – Command Prompt Windows 7 for Power Users Tutorial 827

XP Using the Windows Recovery Environment Windows 7 for Power Users Tutorial 828