Q1a. Do you use a family doctor for most of your routine health care? Response CategoryNo.Percent Yes % No105.0% Total %

Q1b. If no, then what kind of medical provider do you use for routine care? Response CategoryNo.Percent Emergency room/Hospital550.0% Health unit220.0% Specialist220.0% Teche Action Center (Community Health Center)110.0% Total %

Q2a. Which city do you go to for most of your family's routine health care needs? Response CategoryParishNo.Percent No. by Parish % by Parish LutcherSt. James8442.0% % VacherieSt. James3919.5% GramercySt. James136.5% No city givenSt. James42.0% PaulinaSt. James10.5% GonzalesAscension157.5%199.5% DonaldsonvilleAscension21.0% PrairievilleAscension21.0% MetairieJefferson63.0%84.0% KennerJefferson21.0% LaPlaceSt. John the Baptist84.0%8 Baton RougeEast Baton Rouge63.0%6 ThibodauxLafourche63.0%6 HoumaTerrebonne52.5%5 New OrleansOrleans31.5%3 No city givenAssumption10.5%1 LulingSt. Charles10.5%1 Don't know/No response 21.0%2 Total % %

Q2b. Why do you or someone in your household use a medical provider for health care needs outside of St. James Parish? Response CategoryNo.Percent Have used for years/Personal relationship2230.6% Better quality of providers1419.4% Closer/Convenient location1419.4% Free charity care68.3% Approved provider for insurance/health benefits program56.9% Specialist315.0% Nicer facilities11.4% Speed of getting an appointment11.4% Don't know/No response68.3% Total % Some respondents answered more than once.

Q3a. Have you or someone else in your household been to a primary care doctor in St. James Parish in the past 24 months? Response CategoryNo.Percent Yes % No % Don't know/No response10.5% Total %

Q3b-1. How satisfied were you or someone in your household with the quality of care received in St. James Parish? Would you say that you were… Response CategoryNo.Percent Satisfied % Dissatisfied75.0% Total % Q3b-1. Compared to Other Studies Survey AreaSatisfiedDissatisfiedNo Response St. James Parish MSA95.0%5.0%0.0% Other Surveys Averages90.3%8.1%1.6% Other Surveys Low Range82.6%17.4%0.0% Other Surveys High Range100.0%0.0%

Q3c-1. Why do you say that you are satisfied with the quality of care in St. James Parish? Response CategoryNo.Percent Received good care3122.5% Professional/courteous doctors and staff2618.8% Correct treatment/diagnosis2014.5% Needs were met1913.8% Convenient/quick service1712.3% Established relationship139.4% No complaints85.8% Referred to specialist21.4% Don’t know/No response21.4% Total % Some respondents answered more than once.

Q3c-2. Why do you say that you are dissatisfied with the quality of care in St. James Parish? Response CategoryNo.Percent Lack of concern342.9% Incorrect diagnosis/treatment228.6% Medicine unavailable114.3% Specialist referral denied114.3% Total7100.0%

Q4. Do you think there are enough primary care doctors practicing in St. James Parish? Response CategoryNo.Percent No % Yes7035.0% Don't know/No response2010.0% Total %

Q5. Are you able to get an appointment with your primary care (family) doctor when you need one? Response CategoryNo.Percent Yes % No115.5% Don't know/No response21.0% Total %

Q6b-1. What type of specialist have you or someone in your household been to? Type of SpecialistNo.Percent Top Ten Responses Cardiologist % Orthopedist % OB/GYN % Dermatologist17 7.7% Urologist15 6.8% Gastroenterologist11 5.0% Neurologist9 4.1% Pulmonologist9 4.1% Otolaryngologist8 3.6% Oncologist7 3.2% Subtotal of Top Ten % All other responses % Total % Some respondents answered more than once.

Q6b-2. What type of specialist have you or someone in your household been to and in which city did you receive that care? Type of SpecialistCityNo.Percent Cardiologist Thibodaux (16): Baton Rouge (8); LaPlace (5); Gonzales (2); Marrero (2); Metairie (2); New Orleans (2); Hammond (1); Houma (1); Kenner (1); Lutcher (1) % Orthopedist Baton Rouge (10); Thibodaux (6); Gonzales (3); LaPlace (3); Metairie (3); New Orleans (2); Jefferson (1) % OB/GYN Baton Rouge (11); LaPlace (7); Houma (2); Covington (1); Metairie (1); New Orleans (1): Thibodaux (1) % Dermatologist LaPlace (7); Baton Rouge (4); Thibodaux (4); Cardova (1); New Orleans (1) 177.7% Urologist LaPlace (5); Baton Rouge (4); Metairie (2); Thibodaux (2); Gonzales (1); Lafourche (1) 156.8% GastroenterologistGonzales (4); Lutcher (3); Metairie (3); LaPlace (1)115.0% Neurologist Baton Rouge (3); Gonzales (1); Kenner (1); Lake Charles (1); LaPlace (1); New Orleans (1); Thibodaux (1) 94.1% PulmonologistGonzales (5); New Orleans (2); LaPlace (1); New Iberia (1)94.1% Otolaryngologist Baton Rouge (4); Metairie (2); Morgan City (1); Thibodaux (1) 83.6% OncologistBaton Rouge (5); Gonzales (1); Thibodaux (1)73.2% OphthalmologistBaton Rouge (2); Gonzales (2); LaPlace (1); New Orleans (1)62.7% SurgeonLaPlace (2); New Orleans (2); Baton Rouge (1); McGaff (1)62.7% EndocrinologistBaton Rouge (3); Metairie (2); LaPlace (1)62.7% PediatricianBaton Rouge (3); Gramercy (1); LaPlace (1)52.3% PodiatristBaton Rouge (2); LaPlace (2)41.8% NephrologistBaton Rouge (1); Metairie (1); Thibodaux (1)31.4% NeurosurgeonBaton Rouge (1); Metairie (1); New Orleans (1)31.4% RheumatologistBaton Rouge (3)31.4% InternistBaton Rouge (2)20.9% Vascular SpecialistGonzales (2)20.9% AllergistBaton Rouge (1)10.5% AnesthesiologistBaton Rouge (1)10.5% ChiropractorVacherie (1)10.5% HematologistNew Orleans (1)10.5% PsychologistBaton Rouge (1)10.5% PhysiatristNew Orleans (1)10.5% No specialty given 52.3% Total % Some respondents answered more than once.

Q6c. Did the specialist request further testing, laboratory work, and/or x-rays? Response CategoryNo.Percent Yes8868.8% No4031.2% Total %

Q6d. In which city were the tests or laboratory work conducted? Response CategoryParishNo.Percent No. by Parish % by Parish Baton RougeEast Baton Rouge2724.1%2724.1% LutcherSt. James2320.5%2623.2% VacherieSt. James21.8% No city givenSt. James10.9% ThibodauxLafourche1614.3%1715.2% No city givenLafourche10.9% LaPlaceSt. John the Baptist1311.6%1311.6% MetairieJefferson54.5%98.0% KennerJefferson21.8% MarreroJefferson21.8% New OrleansOrleans98.0%9 GonzalesAscension76.3%87.1% DonaldsonvilleAscension10.9% HoumaTerrebonne21.8%2 HammondTangipahoa10.9%1 Total % % Some respondents answered more than once.

Q6e. Are you aware that you can have your tests, laboratory work and/or x-rays performed at St. James Parish Hospital regardless of the location of your specialist? Response CategoryNo.Percent Yes8969.5% No3829.7% Don't know/No response10.8% Total %

Q6f. Did the specialist prescribe medication(s)? Response CategoryNo.Percent Yes9372.7% No3426.6% Don't know/No response10.8% Total %

Q6g. In which city was the pharmacy located that filled your prescription(s)? Or did you use mail-order? Response CategoryParishNo.Percent No. by Parish % by Parish GramercySt. James3129.2%6571.4% LutcherSt. James1716.0% VacherieSt. James1211.3% No city givenSt. James54.7% GonzalesAscension109.4%1617.6% DonaldsonvilleAscension65.7% LaPlaceSt. John the Baptist65.7%66.6% ThibodauxLafourche21.9%22.2% Baton RougeEast Baton Rouge10.9%11.1% MarreroJefferson10.9%11.1% Mail-order %-- Total % %

Q7. How many people live in your household? Response CategoryNo.Percent One2010.0% Two6733.5% Three5226.0% Four3618.0% Five157.5% Six63.0% Seven21.0% Eight10.5% Nine10.5% Total %

Q8a. Are you covered by any health insurance or any type of health benefit program? Response CategoryNo.Percent Yes % No2412.0% Don't know/No response10.5% Total %

Q8a. Are you covered by any health insurance or any type of health benefit program? Response CategoryNo.Percent Yes % No2412.0% Don't know/No response10.5% Total %

Q8b. Is your coverage provided through… Response CategoryNo.Percent Your work6330.3% Spouse's work5124.5% Medicare4019.2% Self-paid, private insurance plan2512.0% Medicaid209.6% Medicare Advantage52.4% Another household members' work10.5% Veterans Administration10.5% Don't know/No response21.0% Total % Some respondents answered more than once.

Q8c. Are your family members covered by any health insurance or any type of health benefit program? Response CategoryNo.Percent Yes % No1810.0% Don't know/No response21.1% Total % Survey area consisted of 180 households with more than person.

Q8d. Is your family members' coverage provided through… Response CategoryNo.Percent Spouse's work6029.4% Medicare3517.2% Your work3215.7% Medicaid2612.7% Another household members' work2311.3% Self-paid, private insurance plan136.4% Medicare Advantage52.5% LaCHIP42.0% Champus/TriCare21.0% Veterans Administration10.5% Don't know/No response31.5% Total % Some respondents answered more than once.

Q9. Have you or someone in your household used the non- emergency services of a hospital in the past 24 months? Response CategoryNo.Percent Yes5829.0% No % Don't know/No response21.0% Total %

Q10. At which hospital(s) were non-emergency services received? Response CategoryNo.Percent No. by Area % by Area St. James Parish Hospital4060.6%4060.6% Other Hospitals2030.3% River Parishes Hospital - LaPlace710.6% Thibodaux Regional Medical Center710.6% Saint Elizabeth Hospital - Gonzales57.6% Promise Hospital - Gonzales11.5% Baton Rouge Hospitals34.5% Our Lady of the Lake11.5% Surgical Specialty Center11.5% Neuromedical Center11.5% New Orleans Hospitals23.0% Ochsner Foundation23.0% Don't know/No response11.5%1 Total % % Some respondents answered more than once.

Q11. You mentioned that you or someone in your household received care at a hospital other than St. James Parish Hospital. Why did you or your family member choose this/these hospital(s)? Response CategoryNo.Percent Referral/Where my doctor works1765.4% Established relationship311.5% Closer/convenient27.7% Better service/care/quality13.8% Insurance13.8% MRI not available at St. James at the time13.8% Don't know/No response13.8% Total %

Q12a. What non-emergency hospital services were used there? Response Category All Categories Percent Major Categories Percent All Radiologic Imaging % Radiology (X-Ray)615.0% MRI512.5% Mammography37.5% Ultrasound25.0% CT Scan12.5% Laboratory (blood) tests717.5%7 Outpatient surgery410.0%4 Inpatient surgery37.5%3 Specialty doctor25.0%2 Diagnostic testing12.5%1 Immunizations12.5%1 Inpatient stay12.5%1 Intensive care unit12.5%1 Respiratory therapy12.5%1 Don't know/No response25.0%2 Total % % Some respondents answered more than once.

Q12b. Why did you use a hospital outside of St. James Parish? Response CategoryNo.Percent Specialist726.9% Established/Personal relationship623.1% Better quality of providers311.5% Referral311.5% Approved provider for insurance27.7% Closer/Convenient location27.7% After-hours care13.8% More providers13.8% MRI13.8% Total % Some respondents answered more than once.

Q13. What non-emergency hospital services were used at St. James Parish Hospital? Response Category All CategoriesPercent Major CategoriesPercent All Radiologic Imaging2737.0% Mammography1115.1% Radiology (X-Ray)811.0% CT Scan34.1% MRI34.1% Ultrasound22.7% Laboratory (blood) tests1926.0%1926.0% Bone density testing56.8%5 Dietary services/Diabetic counseling34.1%3 Physical therapy/Rehab34.1%3 Emergency room22.7%2 Inpatient stay22.7%2 Outpatient surgery22.7%2 Respiratory therapy22.7%2 Specialty doctor22.7%2 Endoscopy11.4%1 Nuclear medicine11.4%1 Sleep study11.4%1 Don't know/No response34.1%3 Total % %

Q14a. How satisfied were you or someone in your household with the non-emergency services you received at St. James Parish Hospital? Would you say that you were… Response CategoryNo.Percent Satisfied3895.0% Dissatisfied12.5% Don't know/No response12.5% Total % Q14a. Compared to Other Studies Survey AreaSatisfiedDissatisfied No Response St. James Parish MSA95.0%2.5% Other Surveys Averages86.4%11.2%3.5% Other Surveys Low Range56.4%7.7%35.9% Other Surveys High Range100.0%0.0%

Q14b-1. Why do you say that you are satisfied with the non-emergency services received at St. James Parish Hospital? ResponseNo.Percent Convenient/Fast service1834.6% Good treatment/diagnosis1121.2% Professional/Friendly service1121.2% Quality of service611.5% Established relationship47.7% No complaints23.8% Total % Some respondents answered more than once.

Q14b-2. Why do you say that you are dissatisfied with the non-emergency services received at St. James Parish Hospital? ResponseNo.Percent Lack of concern for patients1100.0% Total1100.0%

Q15. Have you or someone in your household used emergency room services in the past 24 months? ResponseNo.Percent Yes7638.0% No % Don't know/No response21.0% Total %

Q16. At which hospital(s) were emergency room services received? Response CategoryNo.Percent No. by Area % by Area St. James Parish Hospital5873.4%5873.4% Other Hospitals1519.0% East Jefferson General Hospital - Metairie11.3% River Parishes Hospital - LaPlace33.8% Saint Marys Hospital - Morgan City11.3% Saint Elizabeth Hospital - Gonzales45.1% Thibodaux Regional Medical Center67.6% New Orleans Hospitals33.8% Ochsner Foundation11.3% Tulane Hospital11.3% Children's Hospital11.3% Baton Rouge Hospitals11.3% LSU Hospital11.3% Don't know/No response22.5%2 Total % % Some respondents answered more than once.

Q17. What type of emergency room services were used in the past 24 months at a hospital other than St. James Parish Hospital? Response Category All CategoriesPercent Major CategoriesPercent All Radiologic Imaging615.0% Radiology (X-Ray)410.0% MRI12.5% Ultrasound12.5% Laboratory820.0%8 Routine illness717.5%7 Minor emergencies410.0%4 Urgent care410.0%4 Cardiac evaluation37.5%3 Pediatric care25.0%2 Respiratory distress25.0%2 Birthing services12.5%1 Surgery12.5%1 Trauma care12.5%1 Don't know/No response12.5%1 Total % % Some respondents answered more than once.

Q18. What type of emergency room services have you or someone in your household used in the past 24 months at St. James Parish Hospital? Response Category All CategoriesPercent Major CategoriesPercent All Radiologic Imaging2325.6% Radiology (X-Ray)2123.3% MRI11.1% Ultrasound11.1% Minor emergencies1112.2%1112.2% Routine illness1112.2%1112.2% Cardiac evaluation88.9%8 Laboratory88.9%8 Urgent care88.9%8 Respiratory distress66.7%6 Trauma care66.7%6 Pediatric care22.2%2 Stroke TIA22.2%2 Orthopedic care11.1%1 Immunization11.1%1 Pneumonia11.1%1 Don't know/No response22.2%2 Total % % Some respondents answered more than once.

Q19a-1. How satisfied were you or someone in your household with the services you received at the emergency room in St. James Parish Hospital? Would you say you were… Response CategoryNo.Percent Satisfied5086.2% Dissatisfied712.1% Don't know/No response11.7% Total % Q19a-2. Compared to Other Studies Survey AreaSatisfiedDissatisfiedNo Response St. James Parish MSA86.2%12.1%1.7% Other Surveys Averages82.8%14.4%2.8% Other Surveys Low Range62.8%34.9%2.3% Other Surveys High Range96.8%3.2%0.0%

Q19b-1. Why do you say that you are satisfied with the services received at the emergency room in St. James Parish Hospital? ResponseNo.Percent Received good care1831.0% Quick/Convenient1627.6% Professional/Courteous service1220.7% Correct treatment/diagnosis915.5% No complaints35.2% Total %

Q20a. Have you or someone in your household used services of the Parish health unit in the past 24 months? Response CategoryNo.Percent Yes2512.5% No % Don't know/No response10.5% Total %

Q20b-1. How satisfied were you or someone in your household with the services you received at the Parish health unit? Response CategoryNo.Percent Satisfied2392.0% Dissatisfied28.0% Total % Q20b-1. Compared to Other Studies Survey AreaSatisfiedDissatisfiedNo Response St. James Parish MSA92.0%8.0%0.0% Other Surveys Averages94.1%4.2%1.7% Other Surveys Low Range77.4%9.7%12.9% Other Surveys High Range100.0%0.0%

Q20c-1. Why do you say that you are satisfied with the services you received at the Parish health unit in the past 24 months? ResponseNo.Percent Correct treatment/diagnosis728.0% Received good care624.0% No complaints416.0% Professional/Courteous service312.0% Quick/Convenient520.0% Total % Some respondents answered more than once.

Q20c-2. Why do you say that you are dissatisfied with the services you received at the Parish health unit in the past 24 months? ResponseNo.Percent Slow service2100.0% Total2100.0%

Q21. Are you aware that St. James Parish Hospital provides a full range of health care services including surgical procedures, specialty physician services, and complex radiology procedures such as nuclear medicine, digital mammography, MRI, and CT Scan? Response CategoryNo.Percent Yes % No4522.5% Don't know/No response10.5% Total %

Q22. Does your insurance coverage consider St. James Parish Hospital a network provider and will pay for services received at St. James Parish Hospital? Response CategoryNo.Percent Yes % No2110.5% Don't know/No response2713.5% Total %

Q23. Do you and others in your household routinely receive dental care? Response CategoryNo.Percent Yes % No5929.5% Don't know/No response21.0% Total %

Q24. Have you or someone in your household delayed health care due to lack of money and/or insurance? Response CategoryNo.Percent Yes5527.5% No % Don't know/No response21.0% Total %

Q25. What additional health care services would you like in the area? Response All CategoriesPercent Major CategoriesPercent Specialists/Specialty services7830.8% Pediatrician104.0% Optometrist104.0% More specialists in general93.6% Cardiology services83.2% Dermatologist62.4% Gynecologist62.4% Ear, Nose & Throat (ENT)52.0% Oncologist52.0% Surgeon41.6% Endocrinologist31.2% Neurologist31.2% Orthopedist31.2% Gastroenterologist10.4% Geriatrician10.4% Internist10.4% Podiatrist10.4% Rheumatologist10.4% Urologist10.4% Cost83.2% Clinic for those without insurance31.2% More affordable healthcare31.2% Doctors who accept Medicaid20.8% More primary care providers3212.6%3212.6% Dental services176.7%176.7% Transportation services41.6%4 Urgent care facility/Weekend hours31.2%3 Pharmacy20.8%2 Ambulance service10.4%1 Better coverage for elderly10.4%1 Birthing services10.4%1 Family medical clinic10.4%1 More hospitals10.4%1 Occupational therapy10.4%1 Don't know/No response % % Total % %

Q26. What concerns you most about health care in St. James Parish? Response Category All CategoriesPercent Major CategoriesPercent No concerns8540.1%8540.1% Availability of medical providers5325.0% Lack of doctors2310.8% Lack of quality doctors157.1% Lack of specialists125.7% Lack of Medicaid providers31.4% Cost of health care3516.5% Cost of health care125.7% Lack of insurance104.7% Services not covered by insurance73.3% Cost of insurance52.4% Lack of affordable dental care10.5% Distance to emergency services104.7%104.7% Sustainability of healthcare in area52.4%5 Access to health care31.4%3 Unfamiliar with doctors/Services available31.4%3 History of incorrect diagnosis20.9%2 Hospital closing10.5%1 Hospital not large enough10.5%1 Lack of birthing services10.5%1 Don't know/No response136.1%136.1% Total % % Some respondents answered more than once.