Www.bracknell-forest.gov.uk SMARTCARD NETWORKING FORUM 5 NOVEMBER 2002 GORDON MITCHELL CHIEF EXECUTIVE BRACKNELL FOREST BOROUGH COUNCIL.

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Presentation transcript:

SMARTCARD NETWORKING FORUM 5 NOVEMBER 2002 GORDON MITCHELL CHIEF EXECUTIVE BRACKNELL FOREST BOROUGH COUNCIL

National E-Government Citizens Other Policy Development GO ?

National Local Government Strategy

KEY POINTS Proposed a model of local e- government Identified some key building blocks Identified investment –local (IEG support) –regional partnerships –national projects

PRACTICAL PROGRESS (Almost) all local authorities delivered ‘satisfactory’ IEGs A smartcard focused regional partnership National development project for smartcard

‘ACTVAR’/THAMES VALLEY PARTNERSHIP 1. Regional demonstration project: Lifestyle card (Bucks/Aylesbury Vale) Convert existing loyalty card (Windsor & Maidenhead) Smartsystem use (Bracknell Forest Borough Council) 2. Awareness with wider partnership

NATIONAL DEVELOPMENT PROJECT

NATIONAL DEVELOPMENT PROJECT contd

NATIONAL LGOL STRATEGY Need to engage members Matching expectations with delivery Be clear about 2005 target in light of SR2002 Be clearer about National Projects Support Barriers to progress Need to ensure e-government is inclusive Have some humility - e-government is not the answer to all problems

LOOKING AHEAD - E-GOVERNMENT Launch of strategy LGOL Board Some key points: –checklist for councillors and officers –emphasis on customers + service improvement –IEGs until 2005 –subject to new audit –some additional £ for improvement and innovation

THE FUTURE WITH CUSTOMERS Use of technology (Sept 02) Mobile phone SMS texting PC at home Internet at home Interactive services through DTV %

Expect access to internet within 3 years - 33%

Would be interested in contact for information via: Internet DTV Kiosk/ Wap mobile phone

Would be interested in accessing a service Internet DTV Kiosk WAP mobile phone %

Online Services %

ENTITLEMENT CARDS + IDENTITY FRAUD Home Office consultation paper 10 January 2003

KEY ISSUES - PERSONAL VIEW Smartcards Authentication

EUROPEAN EXPERIENCE Italy Holland Finland

The Edge SmartCard

Local Government Services telephone letter On-line Face-to-face SMARTCARD National Government Services - Health - College Other LAs Private services

PROSPECTS ? “A new foundation”