Herts County Presentation Wed 5 Aug 15 Delivered by the SE Midslands Area Manager Mark Collins.

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Presentation transcript:

Herts County Presentation Wed 5 Aug 15 Delivered by the SE Midslands Area Manager Mark Collins

Our Mission and Purpose Our Mission: We are the No.1 provider of welfare, comradeship, representation and Remembrance for the Armed Forces community.

Seaside breaks for the Armed Forces community, including adventure breaks for Service children Handy Van repairs –Carry out 20,000 small home repairs for 7,300 beneficiaries to assist independent living Care Homes –Six residential care homes for the elderly - 2 Care Homes with specialist Dementia Units Admiral Nurse Service –To support carers How we help

Benefits and Money Advice Independent Living Advice Outreach Support Services Welfare support via case officers –Eligibility – 7 days military pay, support for you and spouse/partner for life Independent Inquest Advice Armed Forces Compensation and Pension Advice - Free and independent

Employability: Online support and information through Civvy Street ( - The Legion’s employment advice service, Civvy Street provided online support and information to over 70,000 people Employment Grants –For tools, vocational qualifications/licences –589 people have received Employment Grants totalling £748,990 through the Civvy Street programme How we help

Changing the way we work Our beneficiaries are at the heart of the Legion, so we’re improving the way we support them There will be three main ways to get in touch with us: Face to Face –‘walk-in’ Advice & Information centres Phone – Dedicated advisers will respond to all calls days a week from hrs Online – Free online help through the Knowledge Base - enabling people to get access to information and advice easily and quickly

Catterick Edinburgh Battle Back Centre Colchester Tidworth Helping the injured to recover

Strong, trusted brand By reputation: 2 nd By charity brand: 3 rd

Grants Given To Individuals in the SE Mids Area Grant Category NumberValue Age* Crisis 83 £ 13, Bankruptcy 16 £ 7, Debt 50 £ 42, Funerals 29 £ 24, Housing 83 £ 63, Removals 21 £ 10, Browns 119 £ 44, Whites 106 £ 32, MAGs 37 £ 10, Mobility 287 £ 213, Training 5 £ 3, Medical 6 £ Misc 17 £ 5, YTD Grand Total 859 £ 473, During 2013/14, the South East Midlands team were assigned 1908 incidents from the Contact Centre, resolving 1696 of them

Grants Given To Individuals Hertfordshire Grant Category NumberValue Age* Crisis 28£4, Bankruptcy 10£4, Debt 6£4, Funerals 4£2, Housing 26£18, Removals 7£4, Browns 37£11, Whites 32£8, Mobility 124£78, Training 1£ Medical 2£ Misc 1£ YTD Grand Total 278£138, Oct 13 – 30 Sep 14

Grants Given To Individuals Herts 1 Oct 14 – 30 Jun 15

Right Now Incidents 1 Oct 14 – 3 Aug 15 AO South East MidlandsIncidents:1508Solved: 1178 = 78.12%

Aylesbury Pop-In

The Royal British Legion Contact Centre: Website: britishlegion.org.uk