REPUBLIC OF SERBIA AUTONOMOUS PROVINCE OF VOJVODINA GOVERNMENT OF THE AUTONOMOUS PROVINCE OF VOJVODINA OFFICE FOR JOINT AFFAIRS OF PROVINCIAL BODIES STRATEGY OF e-ADMINISTRATION AND STRATEGY FOR DEVELOPMENT OF INFORMATION SOCIETY Vesna Popović, El. Eng. Head of the Department for eGovernment

Government of the Autonomous Province of Vojvodina 2 On the basis of decision on “Strategy of Provincial Administration Reform and Development” ("Official Gazette of AP Vojvodina", number 14/06), the Executive Council of the Autonomous Province of Vojvodina at session held on the 5 th of September enacted decision on Strategy of e-Administration of Provincial Authorities ("Official Gazette of AP Vojvodina", number 18/07)

Government of the Autonomous Province of Vojvodina 3 This strategic document is in accordance with republic and European standards and values and it represents basis for government modernization and increase of efficiency of provincial administration.

Government of the Autonomous Province of Vojvodina 4 BASIC GOALS The basic goal is modernization, as well as the integrated application of the ICT in provincial authorities to enhance: efficiency, effectiveness, transparency, responsibility and economy in the work of provincial authorities and provincial civil servants.

Government of the Autonomous Province of Vojvodina 5 BASIC GOALS to improve the quality and availability of information and services provided to users by provincial civil servants and to ensure a more active participation of citizens in decision- making processes and spreading the democracy in the society

Government of the Autonomous Province of Vojvodina 6 BUSINESS PROCESSES Provincial administration secretariats local self- government users citizens business users citizens administrative affears credits, loans, funds procurements manifestations competitions, rewards, financial help public information, press citizens The Government of APV Provincial bodies services Working bodies of the Assembly The Assembly of APV

Government of the Autonomous Province of Vojvodina 7 The eAdmnistration Strategy of Provincial Authorities has considered current situation in the fields relevant for the introduction of eAdministration of provincial authorities. This strategic document established the basic goal and principles, as well as the vision and action plans with the timeframes for the implementation of projects.

Government of the Autonomous Province of Vojvodina 8 The envisaged timeframe for the implementation of projects has been established on a 1. short-term basis (by the end of 2007), 2. mid-term basis (2008/2009) and 3. long-term basis (2010/2013). Action plan identifies and defines: 16 projects and 14 sub-projects

Government of the Autonomous Province of Vojvodina 9 Action plan provides for all projects and sub- projects: project identification, objectives, detailed description, main tasks and phases; implementation time-frame estimates (starting date, ending date), cost estimate project type, indicators for results assessment risk evaluation

Government of the Autonomous Province of Vojvodina 10 PREVIOUS SITUATION – PAPER DOCUMENTS FLOW

Government of the Autonomous Province of Vojvodina 11 EXPECTED SITUATION – ELECTRONIC DOCUMENTS FLOW

Government of the Autonomous Province of Vojvodina 12 REFORM OF PROVINCIAL ADMNISTRATION SUCCESS FACTORS TO ACHIEVE THE GOAL Electronic Signature Law Decision on Provincial Administration Reform and Development Strategy Decision on Strategy of e-Administration of provincial authorities Network Internet, Programs (Word, Excel) Systems (eDocumentus) PC, printers... Strategy Adoption Quality Management Change management Process improvement Control management Enhancement of service quality LEGISLATION METHODS OF MANAGEMENT AND ORGANIZATION ICT ENVIRONMENT GOAL

Government of the Autonomous Province of Vojvodina 13 COMPLETED SHORT-TERM PROJECTS Local computer network - DTD Local computer network - II phase Internet access and network connection with distant facilities and local authorities (municipalities) – pilot-project Desktop and server management software procurement Backup software procurement Computer classroom for education and training Provincial government video surveillance system

Government of the Autonomous Province of Vojvodina 14 COMPLETED AND ONGOING MID-TERM PROJECTS Enactment of relevant provincial regulations Portal of Public Services System of the AP of Vojvodina Workflow and Document Management System (DMS) Back-Office applications Public service for access to government session and non-session materials Public service for enrollment at provincial universities Public service for submission of data to statistical office Digitalization and archiving of documents

Government of the Autonomous Province of Vojvodina 15 LONG-TERM PROJECTS Mobile phone access to public services Provincial administrative registries Spatial Data Infrastructure of the Province Management Information System - MIS Knowledge Center Public services improvement

Government of the Autonomous Province of Vojvodina 16 STRATEGY FOR DEVELOPMENT OF INFORMATION SOCIETY IN THE AUTONOMOUS PROVINCE OF VOJVODINA

Government of the Autonomous Province of Vojvodina 17 Use of ICT makes available huge amount of knowledge. Knowledge is the central resource in the economy of the information society. Information society is the building block for knowledge society. INFORMATION SOCIETY AND KNOWLEDGE SOCIETY

Government of the Autonomous Province of Vojvodina 18 PREVIOUS ACTIVITIES 2002: Enacted the „Law on Establishment of Specific Competencies of the Autonomous Province” 2003 – 2004: Initiated the “E-Vojvodina Programme” within the “Integrated Regional Development Plan of AP Vojvodina” (IRDP) 2005: Started implementation of the “E-Vojvodina Programme” 2006 – 2007: Enacted a number of relevant strategic documents 2009: Preparation of the “Strategy for Development of Information Society in the Autonomous Province of Vojvodina ”

Government of the Autonomous Province of Vojvodina 19 PREVIOUSLY ADOPTED STRATEGIC DOCUMENTS 2006: “Strategy of Provincial Administration Reform and Development” “Politics and standards for ICT use in the provincial and municipal institutions of AP of Vojvodina” 2007: “Basic trends of technological development in the Autonomous Province of Vojvodina: The Strategy” “Strategy of e-Administration of Provincial Authorities” “Strategy of broadband development in the Autonomous Province of Vojvodina for the period”

Government of the Autonomous Province of Vojvodina 20 INFRASTRUCTURE PROJECTS “Specifications of information demands for intranet systems of the Assembly and the Executive Council of the AP of Vojvodina” “Specifications of the information demands of the eVojvodina system’s public services” “Software architecture for eVojvodina for the eVojvodina program” “Computer – communication infrastructure of eVojvodina: Basic project of the provincial administration authorities network”

Government of the Autonomous Province of Vojvodina 21 INFORMATION SOCIETY STRATEGY STRATEGY PRINCIPLES Fundamental Organizational Implementation STRATEGY STRUCTURE Way of implementation Mission and Vision Activity areas Measures and activities Action plan

Government of the Autonomous Province of Vojvodina 22 Principle of knowledge society Inclusion Security Intellectual rights and data accessibility Development and innovations FUNDAMENTAL STRATEGY PRINCIPLES

Government of the Autonomous Province of Vojvodina 23 Continuous planned development and phased implementation, according to needs and available resources Coordination and collaboration: collaboration between public and private sector; administrative and sector coordination Jurisdiction and responsibilities for development of Information society ORGANIZATIONAL PRINCIPLES

Government of the Autonomous Province of Vojvodina 24 Good practice Economic validity Technological independence Reusability of data and technological solutions Standardized monitoring IMPLEMENTATION PRINCIPLES

Government of the Autonomous Province of Vojvodina 25 IMPLEMENTATION APPROACH Strategy sets principles and frameworks Implementation plans are created one year in advance at provincial and municipal level Harmonization of plans Adoption of plans by competent provincial and local authorities Implementation plans are financed from the budget of the Republic of Serbia, provincial or municipal budget, or other funding sources Revision of the Strategy on a one-year basis Provincial authorities provide technical assistance / expert support for local authorities in plan creation and/or implementation

Government of the Autonomous Province of Vojvodina 26 MISSION To create conditions for systematic and faster development leading to knowledge society. The Government of the Autonomous Province of Vojvodina, and other provincial and local authorities are leading in the mission.

Government of the Autonomous Province of Vojvodina 27 VISION High quality and level of Communication and technical conditions Skills and knowledge Public services

Government of the Autonomous Province of Vojvodina 28 ACTIVITY AREAS 1. Infrastructure for Information society 2. eGovernment and eAdministration 3. eHealth 4. eEducation and eCulture 5. eBusiness 6. ICT research and development 7. Business sector ICT 8. Information security

Government of the Autonomous Province of Vojvodina 29 Infrastructure for information society Telecommunication infrastructure Organizational infrastructure Standard infrastructure eIdentity and information security infrastructure

Government of the Autonomous Province of Vojvodina 30 eGovernment and eAdministration Development of public services ICT knowledge and skills management Improvement of coordination and support for eGovernment implementation

Government of the Autonomous Province of Vojvodina 31 eHealth Health care accessibility and rational usage of resources Telemedicine and health care services

Government of the Autonomous Province of Vojvodina 32 eEducation and eCulture ICT based improvement of education Improvement of education for use of ICT ICT for culture Vojvodina culture on Internet

Government of the Autonomous Province of Vojvodina 33 eBusiness Improvement of eBusiness for Small and Medium Enterprises (SME) Improvement of agriculture based on usage of ICT and eBusiness

Government of the Autonomous Province of Vojvodina 34 ICT research and development Support to multidisciplinary ICT research conducted in provincial research institutions Support to ICT sector research Support to international ICT research projects conducted in APV

Government of the Autonomous Province of Vojvodina 35 Business sector ICT Strategy for ICT business sector development Stimulation of development of ICT business sector (funding and tax reducing)

Government of the Autonomous Province of Vojvodina 36 Information security Enhanced awareness and knowledge of information security Improvement of information security in public sector

Government of the Autonomous Province of Vojvodina 37 Thank You for Your attention