E-Government, E-Learning and E-book Chapter 8 – Innovative EC systems

Learning Objectives Describe various e-government initiatives. Understand e-government implementation issues. Describe e-learning, virtual universities, and e-training. Describe online publishing and e-books. Describe knowledge management and dissemination as an e-business.

E-Government: An Overview E-commerce model in which a government entity buys or provides goods, services, or information to businesses or individual citizens e-democracy (cyberdemocracy, digital democracy) The use of EC and electronic communications technologies, such as the Internet, in enhancing democratic processes within a democratic country

E-Government: An Overview government-to-citizens (G2C) E-government category that includes all the interactions between a government and its citizens Electronic Voting Electronic Benefits Transfer Information portal e.g http://www.uscis.gov/portal/site/uscis http://www.nadra.gov.pk/

E-Government: An Overview government-to-business (G2B) and B2G E-government category that includes interactions between governments and businesses (government selling to businesses and providing them with services and businesses selling products and services to government) e.g http://fbr.gov.pk/ http://www.fedvendor.com/ (B2G)

E-Government: An Overview GOVERNMENT-TO-BUSINESS Government E-Procurement e.g https://www.fbo.gov (G2B and B2G) Forward E-Auctions http://www.governmentauctions.org/ https://www.auctionrp.com

E-Government: An Overview government-to-government (G2G) E-government category that includes activities within government units and those between governments e.g http://www.govexec.com/ government-to-employees (G2E) E-government category that includes activities and services between government units and their employees Internal Efficiency and Effectiveness (IEE) – US dept of homeland security http://www.dhs.gov/index.shtm

Implementing E-Government THE TRANSFORMATION TO E-GOVERNMENT (Deloitte and Touche) Stage 1: Information publishing/dissemination Stage 2: “Official” two-way transactions with one department at a time Stage 3: Multipurpose portals e.g http://sa.gov.au/ Stage 4: Portal personalization Stage 5: Clustering of common services e.g http://www.maxi.com.au/ Stage 6: Full integration and enterprise transformation Stage 7:Transition to social computing e.g http://my.barackobama.com ICT Qatar http://www.ict.gov.qa

Implementing E-Government E-GOVERNMENT AND SOCIAL NETWORKING Governments are using Web 2.0 tools mainly for collaboration, dissemination of information, e-learning, online forums, and citizen engagement Politicians are using social networking extensively Reach constituencies anytime, anyplace to provide information Foster collaboration among Government employees and stakeholders Engage citizens through innovative applications which promote transparency and openness in government.

Source: NewYork E-government Report

Source: NewYork E-government Report

Implementing E-Government IMPLEMENTATION ISSUES OF E-GOVERNMENT Transformation speed G2B implementation Security and privacy issues Business aspects Citizen Adoption of E-Government

Implementing E-Government mobile government (m-government) The wireless implementation of e-government mostly to citizens but also to business e.g Govt of Canada mobile initiative (Border wait times, Weather, Currency Convertor, etc) http://canada.gc.ca/mobile/wireless-eng.html

E-Learning e-learning The online delivery of information for purposes of education, training, or knowledge management

E-Learning BENEFITS AND DRAWBACKS OF E-LEARNING Benefits of E-Learning Time reduction Large volume and diversity Cost reduction Higher content retention Flexibility Updated and consistent material Fear-free environment

E-Learning Drawbacks and Challenges of E-Learning Need for instructor retraining Equipment needs and support services Lack of face-to-face interaction and campus life Assessment Maintenance and updating Protection of intellectual property Computer literacy Student retention

E-Learning E-LEARNING FAILURES ATTRIBUTED TO Believing that e-learning is always a cheaper learning or training alternative Overestimating what e-learning can accomplish Overlooking the shortcomings of self-study Failing to look beyond the course paradigms Viewing content as a commodity Ignoring technology tools for e-learning or fixating too much on technology as a solution Assuming that learned knowledge will be applied Believing that because e-learning has been implemented, employees and students will use it

E-Learning distance learning Formal education that takes place off campus, usually, but not always, through online resources virtual university An online university from which students take classes from home or other offsite locations, usually via the Internet

E-Learning ONLINE CORPORATE TRAINING IMPLEMENTING E-LEARNING AND E-TRAINING edutainment The combination of education and entertainment, often through games SOCIAL NETWORKS AND E-LEARNING Second Life Educators (SLED) Virtual simulation

Online Publishing and E-Books The electronic delivery of newspapers, magazines, books, news, music, videos, and other digitizable information over the Internet

Online Publishing and E-Books CONTENT PROVIDERS, PUBLISHERS, AND DISTRIBUTORS Content Providers and Distribution Methods Those who provide and distribute content online Publishing of Music, Videos, Games, and Entertainment

Online Publishing and E-Books Webcasting A free Internet news service that broadcasts personalized news and information, including seminars, in categories selected by the user Webinars Seminars on the Web (Web-based seminars) podcast A media file that is distributed over the Internet using syndication feeds for playback on mobile devices and personal computers. As with the term radio, it can mean both the content and the method of syndication

Online Publishing and E-Books A book in digital form that can be read on a computer screen or on a special device E-books can be delivered and read via: Web access Web download A general-purpose reader A Web server

Online Publishing and E-Books Devices for Reading E-books Kindle2 from Amazon Nook from barnesandnoble Sony Prs-200 Advantages and Limitations of E-Books E-book Issues Digital Libraries PRINT-ON-DEMAND

Knowledge Management, Learning, and Electronic Commerce knowledge management (KM) The process of capturing or creating knowledge, storing it, updating it constantly, disseminating it, and using it whenever necessary

Knowledge Management, Learning, and Electronic Commerce KM TYPES AND ACTIVITIES Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge Knowledge Sharing

Knowledge Management, Learning, and Electronic Commerce HOW IS KNOWLEDGE MANAGEMENT RELATED TO E-COMMERCE? Strategic planning in traditional organizations needs considerable amounts of knowledge Organizations can learn about their customers and generate useful knowledge for planning and decision making

Knowledge Management, Learning, and Electronic Commerce KM and Social Networks Knowledge creation Knowledge sharing knowledge portal A single point of access software system intended to provide timely access to information and to support communities of knowledge workers

Knowledge Management, Learning, and Electronic Commerce ONLINE ADVICE AND CONSULTING Medical advice Management consulting Legal advice Gurus and answers to questions Financial advice Social networks Other advisory services

Knowledge Management, Learning, and Electronic Commerce EMPLOYEE KNOWLEDGE NETWORKS AND EXPERT LOCATION SYSTEMS Finding Experts Electronically expert location systems Interactive computerized systems that help employees find and connect with colleagues who have expertise required for specific problems—whether they are across the country or across the room—in order to solve specific, critical business problems in seconds Seeking Expertise in Social Networks