Packing and Shipping

COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE Contents 1. Introduction 1. Introduction 2. Problems and Mistakes 2. Problems and Mistakes 3. Store Packing 3. Store Packing 4. Warehouse Packing 4. Warehouse Packing 5. New Store Launch 5. New Store Launch 6. Record Keeping 6. Record Keeping

Introduction  As a leading stationery retailer we have to consider that proper look of the products is one of the top priorities both in the stores and for outgoing orders  The customers will buy only undamaged and unbroken products  Spending a little more money on the best package materials is one of the ways to show that we care about our products and our customers COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Introduction  The correct packing with the required documents is always noticed by client  The appearance of the boxes and bags are very important to spread the O1 image correctly. COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Mixed merchandise in the same box – different products are put together in the same box, those with sharp edges can ruin the others with softer box DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Consider the weight of each product – heavier products placed on top of lighter products will break or destroy other packages and products. DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Opened original package – the products should be in their original carton are there is a possibility they can be damaged DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  A4, A3 Paper – should always ship using the original box. Open the box and take out reams not ordered leaving required reams for order in it’s original case and sending it to the customer DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Too many products –  Too many heavy products in one carton will cause the carton to break apart. DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Missing barcodes, wrong barcodes  Be careful not to place barcodes on the logo or over the picture of the product Every color should have different item code unless the case contains an assortment when received It is forbidden to send out products from WH without the right barcode Scan to verify if the barcode is the correct one for color and package DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Unreasonable quantities – If quantity of an item seems unreasonable please verify with paperwork and person responsible. Large quantities of an item as above is questionable, so verify with responsible person before processing. DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  Packaging tape - Be careful to ensure all products are inside case and are not exposed for handling and sealing carton. Please consider the color and the type of the tape for the deliveries Imagine how the products will look once they are removed from the box. DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Problems and Mistakes  More examples of situations to be resolved before items are packed. DON’T DO THIS COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  Each product purchased by a client should be packed well and supported with a ticket or invoice, and a flyer or a catalogue (delivery should include a smile) or Only 1 or 2 small items should go into the smallest bag CORRECT WAY and COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  Different sizes of products require us to consider total order before selecting the size of bags and the delivery box CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  Orders having many products, several bags or big customer orders should be placed in a delivery box CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  The box should contain all the sending locations information– telephones, fax, website address CORRECT WAY More specific location information as the exact shippers address can be printed on a label and placed on the top of the box COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  Delivery box should be well taped and sealed, with one copy of invoice inside of the box and one copy on outside put in A4 sheet protector CORRECT WAY  Should verify the delivery address is correct with TM in system before dispatching COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Store Packing  Consider the distance and elements of weather until delivery to customer as well as the current weather conditions when you package the order. More than 100 km Be sure the merchandise will not be exposed to sun, rain, snow or heat and cold. Long distance deliveries require different or double packaging CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Supplies required for packing COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Use card board dividers in each box The divider will distribute the weight among all products Separate different products Weight distribution and products will be undamaged CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Place the small loose products in a bag – do not allow the products to be spread loose in the box CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Always imagine if the box will be turned on other sides If needed put more dividers to strengthen the package CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Pack according to the size – larger products should be put at the bottom of the delivery box, smallest on the top CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Pack according to the weight – The heaviest are always placed on the lowest level of the box CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Type of products The stronger card board boxed products are to be placed at the bottom, the middle level is for products with PP package and the small soft products placed in bags should be always on top CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  If needed put additional stickers according to the type of merchandise including marking the boxes as top and bottom CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Expensive electronics should use a double reinforced carton or a cage during transport CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Warehouse Packing  Consider the distance and the current weather conditions More than 100 km Be sure the merchandise will not be left in sun, rain, snow or exposed to heat nor cold. Long distance deliveries require different or double packaging CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Planning, staffing, supplies, and preparations are important to launching within timetables.  It is recommended to allow 2 to 4 weeks for initial processing merchandise through warehouse to store locations. COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Consider no one is experienced in the activities that will take place – allow sufficient time for the learning curve in processing and setting initial locations. be made COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Package according the size, weight and type of products CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Issue delivery document for each box, avoid doing several page documents for multiple boxes  Print total delivery document CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Always put the carton sequence number as Example: 1 of 46  All the boxes should be counted at least twice either when outgoing or incoming CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Staging products before store set up - After receiving product the product can be placed directly in front of its section to be worked  Store setup should follow the Merchandise plan CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  The carton durability should sustain the weight and bulk of the product contained.  The carton may have to be reinforced CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Mark the boxes that are overweight or heaviest CORRECT WAY Marking the boxes accordingly as being light or heavy will inform the others how to load them in the truck COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  When placed in a truck always start with the heaviest boxes or paper CORRECT WAY paperboxes The paper boxes should step one over another COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Always use Palettes and packaging foil for stocking products in WH or delivering them to new stores to minimize damage from crushed cartons CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Consider the current weather conditions More than 100 km Be sure the merchandise will not be left in sun, rain, snow, nor exposed to heat nor cold Long distance deliveries require different or double packaging CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  All products should be scanned before receiving and posting in system – This will minimize inaccuracies made during initial item files data entry. CORRECT WAY Better communication between Store, Warehouse, and HQ about products will improve the total accuracy, and performance of the whole company Edit different items displaying same item code! Always scan incoming and outgoing orders COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  All the supplies and equipment required for the store opening should be sent with the initial distribution for the store – labels, baskets, boxes, bags, flyers, gifts and etc. CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

New Store Launch  Check everything twice It is important to double check all activities in the beginning, especially when it affects inventory. CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Record Keeping  All information about incoming and outgoing orders should be edited in system against hard copy and inventory  Each vendor should have separate folder with all orders  Each store should have separate folder  Clients also should have their own folder CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

Record Keeping  Outgoing orders should be tallied including the total amount of each order should being contained on a spreadsheet report. It is important to measure the Fill Rate daily, weekly, monthly, and annually. CORRECT WAY COPYRIGHT ® 2012 OFFICE 1 SUPERSTORE

THANK YOU FOR YOUR ATTENTION THANK YOU FOR YOUR ATTENTION