Adobe Department of State BPA Kick Off Meeting October 29 th, 2010 DoS Adobe BPA - SAQMMA10A0398

CarahsoftConfidential & Proprietary2010 Agenda Introductions DoS / Adobe BPA Contract Overview Adobe Government Dedicated DOS Resources DoS Adobe BPA Value Added Services License Portal Support Option Discussion Questions

CarahsoftConfidential & Proprietary2010 DoS / Adobe BPA Contract Overview Carahsoft Technology Corp Sunrise Valley Dr., Suite D2 Reston, VA Phone: Fax: Contract # :SAQMMA10A0398 Period of Performance: 09/29/ /28/2015 Products Included on BPA Adobe Creative Suites Products Adobe Connect Adobe Acrobat Agreememt Ceiling Amount $5,200, DoS CLP Details CLP Program Number: Program Administrator: Anne Marie Sheppard Licensing Program: CLP 5.0 Teir 2 Discount Level PoP of CLP: 10/08/2010 – 10/07/2012 BPA Purchasing Instructions Phone Remit Order to below address

CarahsoftConfidential & Proprietary2010 Carahsoft/Adobe Dedicated Department of State Resources Carahsoft Sales Support Adobe DoS Sales Account Rep. Primary Point of Contact Matt Jester Direct: Adobe Connect Sales Support Jenna Hafey Direct: Adobe Sales Director Cortney Elliott Direct: Carahsoft, President Craig P. Abod Direct: DoS Adobe Creative Suites Specialist Laura Rich Adobe, Inc. Direct: DoS Adobe Connect Specialist John Gardiner Adobe, Inc. Direct: DoS Adobe AcrobatSpecialist Josh Pearson Adobe, Inc. Direct: Dedicated Dedicated Phone: BPA Website:

CarahsoftConfidential & Proprietary2010 DoS BPA Value Added Services Dedicated Account Manager Single Point of Contact for all DoS employees Assist with all aspects of BPA Quarterly Reports Provide Quarterly reports to DoS Report information back to DoS on software purchased through BPA Assist in gathering complete Adobe summary from Adobe upon request Quarterly Training Webcasts Schedule and Promote Quarterly Webcasts Deliver content through OnDemand website to DoS Dedicated Phone Lines Provide single number for DoS exclusively for DoS BPA Dedicated BPA Website Provide online information regarding up to date BPA information

CarahsoftConfidential & Proprietary2010 DOS BPA Value Added Services Cont. Dedicated Account Management – Carahsoft will provide a focused account manager who will be dedicated to supporting DoS requirements and this BPA. These personnel will be responsible for all aspects of BPA management and are fully trained in all the sales and configuration of all Adobe products. All sales, order management, and contracting functions will be overseen by these individuals and includes: Assistance with the License Distribution Procedures established by the BPA Product expertise/assistance Configuration assistance Support for downloads Support for customers migrating from existing license contracts On demand historical download reports Contracts Questions Assistance with Product Version, updates and upgrade questions Quarterly Reports – In managing similar Enterprise-wide Software contracts with other government agencies, Carahsoft has developed some best practices with providing monthly/quarterly usage reports. As part of this contract, Carahsoft will provide quarterly license distribution reports which will include download and ship dates, number of licenses, versions, prices, points of contact and addresses.

CarahsoftConfidential & Proprietary2010 DOS BPA Value Added Services Cont. Quarterly Training Webcasts –Carahsoft will provide a quarterly informational webcast to the DoS. These webcasts will include information regarding new and existing Adobe products, new releases, product patches/upgrade information or short training webcasts should the need arise and educate users on: The terms of the BPA Adobe software available on the contract Updates and upgrades as they become available from VMware New technologies that become available These webinars will also be archived on the BPA website so users can view them on demand Dedicated Phone Lines – In addition to the direct access DoS will have to Adobe service representatives for subscription and technical support, Carahsoft will provide a dedicated a phone line to be used exclusively for activities supporting this BPA. Dedicated BPA Website – Carahsoft will develop and maintain a website, that will be dedicated to this BPA. This website shall include materials such as BPA Information, BPA FAQ Document, Product Information, Catalog/Pricelist Information and Additional Contractual Information. Ex:

CarahsoftConfidential & Proprietary2010 Adobe World Wide Licensing Portal (LWS) About LWS The Adobe Worldwide Licensing Website, LWS for short, is a web-based portal that lets different types of users perform licensing-related tasks. Adobe channel partners, resellers, end users, and Adobe Customer Service all use LWS. The content you see and the tasks you perform in LWS depend upon your company’s role, contract type, and other account details. To log into LWS 1 Start your web browser, and go to 2 Select the appropriate User Type: License Holder If you’re an AOO customer. 3 Enter your login ID and password. Note: If you’ve forgotten your password, click Forgot Your Password? to view your password hint. If you still can’t remember your password, click Resend Login and New Password. LWS s your login and a new password to you. (It may take up to 30 minutes to receive your new password.) 4 If the Change Password screen appears, enter your new password, confirm it by entering it again, and then enter a password hint. Click Change Password.

CarahsoftConfidential & Proprietary2010

Adobe Support Option Discussion What are the Adobe Support Options ? Adobe Advantage Support Program The Adobe Advantage Support Program offers personalized and priority support coverage as an enhancement to the Gold or Platinum support program through designated Adobe specialists who understand your unique deployment environment and solution priorities. The designated Adobe specialists directly handle your support cases and manage escalations to optimize your solution performance and mitigate risks.

CarahsoftConfidential & Proprietary2010 Adobe Support Option Discussion Cont. Adobe Enterprise Solution Management Adobe Enterprise Solution Management combines the best of Adobe – people, technology and proven best practices to offer you a personalized service for your unique solution needs. With Adobe Enterprise Solution Management, you will be assigned a designated Solution Account Manager and a designated team of Adobe technical experts to deliver you the services with a shared solution vision and high accountability. Solution Account Manager A Partner Committed To Your Success Proactively provides strategic advice across your solution lifecycle to maximize your solution ROI Preemptively identifies issues to mitigate risks emerging throughout your solution lifecycle Orchestrates the best of Adobe resources to work towards ensuring your solution success Facilitates regular strategic and operational reviews at your site to continually increase value derived from your solution investment Advantage Support Team Personalized Specialist Support With Priority Access Understands your unique IT environment, infrastructure and business priorities to offer tailored support for your solution Designated to you and operating in your region to work with you on a daily basis with high accessibility Directly handles all your support cases and escalations Offers enhanced SLAs for business critical issues Facilitates timely service reviews for continual improvement

CarahsoftConfidential & Proprietary2010 Questions