Adobe Department of State BPA Kick Off Meeting October 29 th, 2010 DoS Adobe BPA - SAQMMA10A0398.

Slides:



Advertisements
Similar presentations
Fox Scientific, Inc. ONLINE ORDERING 101. Welcome to our website On our main page you can find current promotions, the vendors we offer, technical references.
Advertisements

July 2007 Health-e Web Entry. © ENS Inc, an INGENIX company. 2 Introduction  Before your installation appointment, complete the following: (Call your.
Your NEW Social Services Verification Tool
Proven. Trusted. Committed. “Professionals serving Professionals” APC Vendor Broker Program An Overview of Using APC as your Vendor Broker For IBM Partner.
Compliance on Demand. Introduction ComplianceKeeper is a web-based Licensing and Learning Management System (LLMS), that allows users to manage all Company,
General Financial Supply Website & E-Commerce Solutions This presentation will demo the GFS corporate website and On-Line Order Inquiry options available.
Dashboard Company Settings Controlled Online Accounting.
Customer care advantage customer presentation HP OpenView Support & Services Organisation.
ERA and EOB Training August © ENS Inc, an INGENIX company. 2 Introduction  What are ERAs and EOBs?  An explanation of benefits (EOB) is a document.
Microsoft Premier Support for Office 365 Service Introduction
Site License Online Application Demo. Agenda Licensing Portal1 License Draw Down – All User4 License Draw Down – Super Users5 Contract Administration.
Microsoft Premier Support for Partners Capitalize on cloud potential Receive and deliver end-to-end cloud support Ease customers’ transition to the cloud.
Presentation Identifier Goes Here 1 Business Critical Services Helping you manage your IT Risk.
Get Started with Supply Chain Platform Training Presentation for Supply Chain Platform: BAE Systems July 2012.
NITAAC Customer Support Phone: Website: NITAAC.nih.gov Customer Guide for using the electronic Government.
Online Testing TAKS – XL Retest 2008 – 2009 Online Testing Opportunities October 21 st – 24 th 2008 March 3 rd – 6 th 2009 April 28 th –
Enhanced Services Model Training Version 2 July 2010 Proprietary/Confidential. For Internal or Acronis Authorized Partner Use Only.
GFI Global Partner Program Jim Semersky Director of Channel Sales.
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 1.
Clarity Educational Community Get the Results You Need When You Need Them Transitioning to CA PPM On Demand Presented by: Joshua.
Term 2, 2011 Week 3. CONTENTS The physical design of a network Network diagrams People who develop and support networks Developing a network Supporting.
Roles and Responsibilities
System for Administration, Training, and Educational Resources for NASA SATERN Overview for Learners May 2006.
MSF Requirements Envisioning Phase Planning Phase.
® Working With Citi Sabrina Dyer Vice President. ® 2 To ensure the best possible learning experience for participants, please adhere to the following.
© 2006 Cisco Systems, Inc. All rights reserved.Cisco Public 1 Version 4.0 Gathering Network Requirements Designing and Supporting Computer Networks – Chapter.
A Web Based Workorder Management System for California Schools.
WEBINAR Presentation for Fleet Coordinators October 3, 2006.
1 July 11, 2013 © 2013 SIPX, Inc. Confidential SIPX Processes for Instructors Presented by Mary-Lynn Bragg July 2013.
What’s New in the QAD Learning Center? Bernadette Bagley, November 18, 2014 West Coast User Group.
Health-e Claims August © ENS Inc, an INGENIX company. 2 Introduction  To begin, you need your assigned ENS user ID, password, and organization.
Deia Roberts Educational Specialist
© 2013 IBM Corporation IBM Enterprise Content Management Solutions Services and Support.
Oracle Fusion Applications 11gR1 ( ) Functional Overview (L2) Manage Inbound Logistics (L3) Manage Receipts.
Business Critical Services Introduction 1 Business Critical Services Overview BCAM NAME HERE Business Critical Account Manager.
VLSC December 2009 Release Release Date: December 7th, 2009.
Program Assessment User Session Experts (PAUSE) Information Sessions: RSS & Subscription Services October , 2006.
State of Georgia Release Management Training
AUTODESK SUBSCRIPTION Presenter Sherry Huling. Subscription  Agenda  What is Subscription?  Benefits  Policies  Roles Identified  Subscription Center.
Step 1 Lead Notifications Dear Partner, New leads have been assigned to your organization based on customer preference and are available for you.
Welcome.  Henrietta TurnerManager, License Administration Colorado Parks & Wildlife (CPW) IPAWS Project Sponsor  Ken ThomSenior IT Project Manager Governor’s.
ABOUT COMPANY Janbask is one among the fastest growing IT Services and consulting company. We provide various solutions for strategy, consulting and implement.
Fox Scientific, Inc. ONLINE ORDERING 101. Welcome to our website On our main page you can find current promotions, the vendors we offer, technical references.
Barracuda Subscription and Support Upsell Opportunities
Local Points of Contact Webinar
Digital Partner of Record Overview
Interset Support Overview March 2017
Roles and Responsibilities
Welcome to Cisco! Getting Started…
Partner Toolbox Cloud Infrastructure & Management
To the ETS – Accounts Setup and Preferences Online Training Course
Welcome! To the ETS – Create Client Account & Maintenance
01 Registration & My Profile
Assess Survey Invitations
Getting Started with cPacket
Digital Partner of Record Overview
How To Merge Accounts On Trend Micro
Digital Partner of Record Overview
NA HP Partner Portal Tour
Navigating PartnerNet
Overview & Basic Functionality
Introduction to the New SSA OnePoint Online Website
What You Don’t Know About the QAD Learning Center
01 Registration & My Profile
To the ETS – Accounts Setup and Preferences Online Training Course
How to Register For Access
Executive Project Kickoff
OU BATTLECARD: Oracle Systems Learning Subscription
AEP Retirement and updates in reselling Academic licensing
How to Register For Access
Presentation transcript:

Adobe Department of State BPA Kick Off Meeting October 29 th, 2010 DoS Adobe BPA - SAQMMA10A0398

CarahsoftConfidential & Proprietary2010 Agenda Introductions DoS / Adobe BPA Contract Overview Adobe Government Dedicated DOS Resources DoS Adobe BPA Value Added Services License Portal Support Option Discussion Questions

CarahsoftConfidential & Proprietary2010 DoS / Adobe BPA Contract Overview Carahsoft Technology Corp Sunrise Valley Dr., Suite D2 Reston, VA Phone: Fax: Contract # :SAQMMA10A0398 Period of Performance: 09/29/ /28/2015 Products Included on BPA Adobe Creative Suites Products Adobe Connect Adobe Acrobat Agreememt Ceiling Amount $5,200, DoS CLP Details CLP Program Number: Program Administrator: Anne Marie Sheppard Licensing Program: CLP 5.0 Teir 2 Discount Level PoP of CLP: 10/08/2010 – 10/07/2012 BPA Purchasing Instructions Phone Remit Order to below address

CarahsoftConfidential & Proprietary2010 Carahsoft/Adobe Dedicated Department of State Resources Carahsoft Sales Support Adobe DoS Sales Account Rep. Primary Point of Contact Matt Jester Direct: Adobe Connect Sales Support Jenna Hafey Direct: Adobe Sales Director Cortney Elliott Direct: Carahsoft, President Craig P. Abod Direct: DoS Adobe Creative Suites Specialist Laura Rich Adobe, Inc. Direct: DoS Adobe Connect Specialist John Gardiner Adobe, Inc. Direct: DoS Adobe AcrobatSpecialist Josh Pearson Adobe, Inc. Direct: Dedicated Dedicated Phone: BPA Website:

CarahsoftConfidential & Proprietary2010 DoS BPA Value Added Services Dedicated Account Manager Single Point of Contact for all DoS employees Assist with all aspects of BPA Quarterly Reports Provide Quarterly reports to DoS Report information back to DoS on software purchased through BPA Assist in gathering complete Adobe summary from Adobe upon request Quarterly Training Webcasts Schedule and Promote Quarterly Webcasts Deliver content through OnDemand website to DoS Dedicated Phone Lines Provide single number for DoS exclusively for DoS BPA Dedicated BPA Website Provide online information regarding up to date BPA information

CarahsoftConfidential & Proprietary2010 DOS BPA Value Added Services Cont. Dedicated Account Management – Carahsoft will provide a focused account manager who will be dedicated to supporting DoS requirements and this BPA. These personnel will be responsible for all aspects of BPA management and are fully trained in all the sales and configuration of all Adobe products. All sales, order management, and contracting functions will be overseen by these individuals and includes: Assistance with the License Distribution Procedures established by the BPA Product expertise/assistance Configuration assistance Support for downloads Support for customers migrating from existing license contracts On demand historical download reports Contracts Questions Assistance with Product Version, updates and upgrade questions Quarterly Reports – In managing similar Enterprise-wide Software contracts with other government agencies, Carahsoft has developed some best practices with providing monthly/quarterly usage reports. As part of this contract, Carahsoft will provide quarterly license distribution reports which will include download and ship dates, number of licenses, versions, prices, points of contact and addresses.

CarahsoftConfidential & Proprietary2010 DOS BPA Value Added Services Cont. Quarterly Training Webcasts –Carahsoft will provide a quarterly informational webcast to the DoS. These webcasts will include information regarding new and existing Adobe products, new releases, product patches/upgrade information or short training webcasts should the need arise and educate users on: The terms of the BPA Adobe software available on the contract Updates and upgrades as they become available from VMware New technologies that become available These webinars will also be archived on the BPA website so users can view them on demand Dedicated Phone Lines – In addition to the direct access DoS will have to Adobe service representatives for subscription and technical support, Carahsoft will provide a dedicated a phone line to be used exclusively for activities supporting this BPA. Dedicated BPA Website – Carahsoft will develop and maintain a website, that will be dedicated to this BPA. This website shall include materials such as BPA Information, BPA FAQ Document, Product Information, Catalog/Pricelist Information and Additional Contractual Information. Ex:

CarahsoftConfidential & Proprietary2010 Adobe World Wide Licensing Portal (LWS) About LWS The Adobe Worldwide Licensing Website, LWS for short, is a web-based portal that lets different types of users perform licensing-related tasks. Adobe channel partners, resellers, end users, and Adobe Customer Service all use LWS. The content you see and the tasks you perform in LWS depend upon your company’s role, contract type, and other account details. To log into LWS 1 Start your web browser, and go to 2 Select the appropriate User Type: License Holder If you’re an AOO customer. 3 Enter your login ID and password. Note: If you’ve forgotten your password, click Forgot Your Password? to view your password hint. If you still can’t remember your password, click Resend Login and New Password. LWS s your login and a new password to you. (It may take up to 30 minutes to receive your new password.) 4 If the Change Password screen appears, enter your new password, confirm it by entering it again, and then enter a password hint. Click Change Password.

CarahsoftConfidential & Proprietary2010

Adobe Support Option Discussion What are the Adobe Support Options ? Adobe Advantage Support Program The Adobe Advantage Support Program offers personalized and priority support coverage as an enhancement to the Gold or Platinum support program through designated Adobe specialists who understand your unique deployment environment and solution priorities. The designated Adobe specialists directly handle your support cases and manage escalations to optimize your solution performance and mitigate risks.

CarahsoftConfidential & Proprietary2010 Adobe Support Option Discussion Cont. Adobe Enterprise Solution Management Adobe Enterprise Solution Management combines the best of Adobe – people, technology and proven best practices to offer you a personalized service for your unique solution needs. With Adobe Enterprise Solution Management, you will be assigned a designated Solution Account Manager and a designated team of Adobe technical experts to deliver you the services with a shared solution vision and high accountability. Solution Account Manager A Partner Committed To Your Success Proactively provides strategic advice across your solution lifecycle to maximize your solution ROI Preemptively identifies issues to mitigate risks emerging throughout your solution lifecycle Orchestrates the best of Adobe resources to work towards ensuring your solution success Facilitates regular strategic and operational reviews at your site to continually increase value derived from your solution investment Advantage Support Team Personalized Specialist Support With Priority Access Understands your unique IT environment, infrastructure and business priorities to offer tailored support for your solution Designated to you and operating in your region to work with you on a daily basis with high accessibility Directly handles all your support cases and escalations Offers enhanced SLAs for business critical issues Facilitates timely service reviews for continual improvement

CarahsoftConfidential & Proprietary2010 Questions