Department of Revenue BCP Development Path: Tips and Hints

Methodologies used in Creating Revenue’s BCP ISD Instructional Design Project Management Fundamentals 7 Habits by Steven Covey Revenue’s Combined approach

Quick Review A sequential project management planning approach 1.Define the objectives 2.Define the parameters 3.Develop the data collection “tool” 4.Collect the data 5.Compile the data 6.Verify the data

Quick Review Training course ware development 1.Begin with the “Test” 2.Design the BC plan in reverse direction 3.Write the BC plan in the forward direction

Quick Review Steven Covey’s 7 Habits for Highly Successful People: Which became “Bill’s short list” 1.Begin with the end in mind (2) 2.Put first things first (3) 3.Seek first to understand (5) 4.Collaborative problem solving, effective team work, shared ownership (6)

Establish a Format Criteria Fits into existing emergency and evacuation plans Critical business functions

Establish a Format Criteria: –Needs to be easily understood –Needs to “read like a script” –Check lists or instructions to be followed

Establish a Format See supplemental packet, page # Criteria: –Needs to be easily understood (pages 1-4) –Needs to “read like a script” (pages 5-6) –Check lists or instructions to be followed (pages 7-13) –Forms, special documents should be included (pages 14-17) –Definitions, assumptions, additional support information (pages 18-29)

Establish a Format Fits into existing emergency and evacuation plans –BCP isn’t always the “first and primary course of action” –Establish decision making body and incident command center (EOC)

BCP Timeline if implemented

Sequential Phases: An emergency or incident is declared

Sequential Phases: Once decision is made to implement BCP

Sequential Phases: BCP is now functional

Establish a Format See supplemental packet, page # Critical Business Functions (CBF’s) –CBF (phase III) implementation information (pages 1-7) –Description or why (page 8-9) –Who is involved and when (page 10) –What to do and when (page 11-12) –Where this will be done (page 13) –With what hardware/software/forms, or other means (page 14-15) In this case, the CBF is divided into a 1-3 day RTO and a 5-30 day RTO The sequence is repeated for each CBF

Testing vs Exercises Expectations: Testing From a Technical Review to Table Top Testing result should be to find the missing elements, mistakes, or errors. “Testing is designed to fail” Exercises From small scale to a full scale exercises, results should be positive and successful. “Exercises are designed to be successful” See page Testing_Elements_1.doc for model