Volunteer Risk Management March 2011

2 What’s the Plan

3 Manage Upfront Policies Procedures Regulate, direct and control actions and conduct Tell users how to & who will implement Organizational Philosophy Objectives Goals

4 Follow these steps… The risk management process is a series of five steps: 1.Establish the context 2.Acknowledge and identify risks 3.Evaluate and prioritize risks 4.Implement risk management Techniques 5. Monitor and update the program

5 Define or Re Evaluate Your Volunteer Program Look within these four functional areas Organizational Management Human Resource Management Accountability Leadership & Advocacy

6 Get a team together and ask thoughtful questions: 1.What could go wrong and where? 2.What will we do to prevent these things from happening? 3.What will we do if something goes wrong? 4.How will we pay for it?

7 From the Outside In Your reputation in the community is… AND It’s your opportunity to shine!

8 Some Recurring Themes

9 Volunteer Core Values 1.Citizenship and Philanthropy 2.Respect 3.Responsibility 4.Caring 5.Justice and Fairness Values – set of core beliefs and attitudes that guide actions.

10 Ethical Principles supporting Core Values 1.Citizenship and Philanthropy Philosophy of Volunteerism and Social Responsibility 2.Respect Self-determination, Mutuality, Human Dignity, Privacy 3.Responsibility Staff Relationships, Professional Responsibility, Diligence, Doing One’s Best, Perseverance, Continuous Improvement, Self-Disclosure and Self-Restraint 4.Caring Compassion and Generosity 5.Justice and Fairness Procedural Fairness, Impartiality and Equity Principle – a fundamental truth based on history

11 Plan’s in place – all is well or is it? An ethical dilemma is any situation in which guiding moral principles cannot determine which course of action is right or wrong

12 How do I go about solving….. What are the facts and who are the stakeholders? What is the problem for each stakeholder? What action(s) can you take on behalf of each stakeholders concerns? Make a decision choosing the option that balances reducing harm and producing the greatest long-term good.

13 Approaches …. Virtue – What is ethical is what develops moral virtues in ourselves and our communities Utilitarian – Of any two actions, the most ethical one will produce the greatest balance of benefits over harm Common Good – What is ethical is what advances the common good Fairness – treat people the same unless there are more relevant difference between them

14 It’s Your Turn Break Into Teams Review an Ethical Dilemma Come to a conclusion – using approaches Report back to group

15 It’s Personal You are the link & your impact is huge You provide a purpose You make the experience meaningful

16 References Volunteer Administration Professional Practice Editor: Keith Seel Publisher LexisNexis Canada Inc The 7 Habits of Highly Effective People Stephen R. Covey Publisher Free Press 2004 Various Volunteer Websites