Thinking Like a Director Rising Stars Week 4

“Most people who want to get ahead do it backward “Most people who want to get ahead do it backward. They think, ‘I'll get a bigger job, then I'll learn how to be a leader.' But showing leadership skill is how you get the bigger job in the first place. Leadership isn't a position, it's a process.” John Maxwell

To whom much is given, much is expected To whom much is given, much is expected. This call is going to focus on the expectations and requirements of being in a leadership position with Thirty-One.

Always remember that an override is not given, it is earned and act accordingly. It is not a finder’s fee.

Five Elements of Every Great Team Communication Trust Collective Responsibility Caring Pride

“There are five fundamental qualities that make every team great: communication, trust, collective responsibility, caring and pride. I like to think of each as a separate finger on the fist. Any one individually is important. But all of them together are unbeatable.” — Coach K

COMMUNICATION

The art of communication is the language of leadership. James Humes

“Effective teamwork begins and ends with communication.” Coach K

As a leader, it’s your job to communicate with your team As a leader, it’s your job to communicate with your team. This communication can be done by phone, email, snail mail, and in-person local meetings. I recommend that you communicate with your team in some form or fashion at least once a week.

Methods of Communication Conference Calls Monthly Newsletters Phone Email Facebook Videos make you a “real” person Personal Note

Conference Calls Gathering in person is always best, but sometimes that's not possible when team members are scattered throughout the state or country. Make sure you have conference calls for your team to gather over the phone. There are many companies that provide free conference call services available on the Internet. I prefer freeconferencing.com cause I like the option of screen sharing.

Monthly Newsletter This is a great place to provide consistent communication and recognition. Send to your Generation 0 which includes your Directors, she can forward to her team or use the information within her own newsletter. A monthly newsletter is a requirement and a fillable PDF form can be found in directors training on TOT. It does not have to be fancy, many folks use Publisher or just Word.

Phone Calls Coaching calls are powerful and move your team members forward in their business! Whether it's a call to welcome them to the team, congratulate them on a job well done or provide encouragement, this is the best way to share your voice and enthusiasm with team members. Let your team know you are available to talk with them by appointment or during your office hours.

Email Many people are working their Thirty-One businesses around family and full-time jobs, so e-mail is a fast way to stay connected and share information. Be consistent and deliberate throughout the week, gather information to send to your team on a specific day. All of your team members should have your e-mail address. You can use free services like Mail Chimp which enables you to schedule when your emails go out as well.

Phone is for feelings email is for facts.

Facebook Facebook is a great tool for communicating with not only individuals on your team, but also as a group. Post on their wall when they achieve something, tag them in a status, etc. All of these things serve multiple purposes, they toot her horn, let you express your pride in her and if public, it can be a subtle recruiting seed for others looking in.

Facebook Team Group You can create a Team Group for your team at any time to share specific info with them and foster the relationships among your downline. They can also stay a part of my team page as well as I see the value in all of us sharing ideas and learning from each other.

Personal Note Isn't it great to receive a card or hand-written note? Your team members will keep your notes and read the words of encouragement or congratulations that you send to them. Use personal notes to recognize key milestones and goals. It takes a little longer to do but 9 times out of 10 it will mean A LOT more to the recipient and is well worth the time invested.

Videos I have found videos to be a novel way to humanize us and a fun way to train, celebrate, and encourage members of our team. Visual learners especially appreciate videos and I think it’s another out of the box way to communicate with your team. Use on Facebook, email, text, or even skype with team members from far away.

LEARNERS ARE EARNERS

TRUST

Ways to Show Trust Give team members a chance to shine in there area of strength– conference calls, C&C meetings, FB page, etc. Reach out to them to ask for help/opinions

Integrity is Essential Integrity is grounded in trust. In order to successfully lead, you must gain the trust of your team. Integrity means modeling high standards. An individual who rises to become a leader must assume responsibility and model the high standard expected of a leader. Integrity is role modeling. When leaders do not walk the talk, they lose credibility. Do what you say and say what you do.

COLLECTIVE RESPONSIBILITY

What’s In a Name? There is no I in team. It is not me, my, mine, it is us, we, our. Our team is about so much more than me. Notice the wording that emphasizes we are all equals.

Our Team Not Your Team Collective responsibility is teamwork at its finest. We all care about the outcome of each other’s teams and celebrate each other’s victories.

CARING

“People do not care how much you know until they know how much you care.” John Maxwell

Relationship Based Business Take time to get to know your team Frequent contact is essential Find out her why Treat her as a friend, not just a # on your downline Leadership is a people sport and people do business with people they like Take care of the relationships and the money will take care of itself

Some Facts about Motivation Make people feel important. Everyone needs and responds to encouragement. People buy into a leader before they buy into his or her leadership. A leader’s stated authority, position or organizational chart does not motivate people. They respond to the person.

Motivation People think success is luck. Leaders teach followers that success is the result of planning and happens when preparation and opportunity meet. People are naturally motivated. Create a people-friendly environment that does not de-motivate by acknowledging significant contributions, by encouraging goal sharing, by fostering a culture of positive dissatisfaction, by recognizing people and setting clear expectations.

Why is the right so attitude important? Leadership has a lot to do with disposition and less to do with position.

Are YOU Contagious? A leader’s disposition influences the way her team thinks and feels. Setting the right atmosphere enables the right response from others. No one can succeed with negative thinking. True leaders believe in themselves. The leader’s attitude helps define the attitude of her followers.

“Life is 10% of what happens to me and 90% of how I react to it “Life is 10% of what happens to me and 90% of how I react to it.” John Maxwell

PRIDE

Pride In Yourself As a leader, it is your job to set the pace for your team. A strong and healthy team is built on professionalism. Always remember to lead by example!

Lead By Example

“Eighty nine percent of what people learn comes from what they see, ten percent from what they hear, and one percent from other senses. Thus, true leaders need to be consistent in words and in action and behavior.” John Maxwell

“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” John Maxwell

“The speed of the team is determined by the speed of the leader “The speed of the team is determined by the speed of the leader.” Jan Gilmore

If the speed of your team is not what you’d like, take a look at your gas pedal.

Pride In Your Team As leaders, it is our job to Celebrate, Encourage and Reward our teams. When doing so, remember we recognize what we want repeated.

CER Newsletters, shout outs on Facebook, phone calls, videos, etc. Woo Hoo Wednesdays are one way I try to motivate and encourage Personal notes work VERY well for this Recognition does not need to cost a lot – simple is best Never do team incentives when the company is doing one, you can’t compete

Don’t do for 1 what you can’t do for 100 Don’t do for 1 what you can’t do for 100. Remember this when you are thinking about promotion gifts, etc.

Time Give the gift of ‘time’ to your team. This can be in the form of training, answering emails, taking phone calls, publishing a newsletter, assisting them with parties and offering your help when they need it.

Director Responsibilities Monthly newsletter/recognition/email updates, etc. Welcome call, email, or postcard when folks join your Gen 0 Promotion gifts for members of your Gen 0 Answer questions, coaching calls, etc. as needed for folks in your Gen 0 Provide motivation, encouragement, and support

Things NOT to Do Do NOT spoon feed your team - Teach them to FISH, do not catch the fish for them. Point them to TOT and don’t answer questions they can easily find there. Do NOT give special treatment to anyone on your downline, treat them all the same. Do NOT make your job as a director look difficult.

Things I Have Learned Along the Way Match effort with effort. Treat everyone in your Gen 0 like your PEQA. Take accountability for your business. Business hours are essential for your sanity. Relationships with your team, hostesses, and customers are the key to success with 31. You can lead a horse to water but cannot make it drink. The very ones who complain and need the most help will also be the ones who do not read your emails and refuse offers to help.

How Do You Want Your Calendar? Bottom Heavy Top Heavy Model and teach your teams to be like Dolly, not like Kim!

What Geese Can Teach Us

Fact: The geese flying in formation honk to encourage those up front to keep up their speed.

Lesson: We need to make sure our honking is encouraging Lesson: We need to make sure our honking is encouraging. In groups where there is encouragement, the production is much greater. The power of encouragement (to stand by one’s heart or core values and encourage the heart and core of others) is the quality of honking we seek.

Homework Week 3 Listen to the 31 Minutes call entitled Become the Leader You would Follow - Lynn Pfost and discuss with your partner your three big AHAs about leadership. Don’t forget to email it to your director and post in the Facebook Group. Email 3 responsibilities of a director and how you plan on meeting them. Watch the 212 Degrees video and come up with 3 things you can do to turn up the heat in your personal business.

Suggested Reading Developing The Leader Within You- John Maxwell EntreLeadership- Dave Ramsey The 7 Habits of Highly Effective Network Marketing Professionals- Steven R. Covey