Senior Management Review MICKs Website Development Process Innovation & Excellence (PIE) Madhumita Samanta Review Period: Apr 2015- June 2015 << >> Client Visit (22nd March 2011)

Table of Contents Project Highlights KPI / Metrics Causal Analysis & Resolution Risk Management Open Issues / Concerns Process Compliance Improvement Initiatives Customer Complaints Financial / Contractual Summary Best Practices & Lessons learned Others

Project Highlights Project Brief: The website we will be developing is having pages as Home, About us, How It Works, Success Stories, Plan & Pricing, Contact Us, Blog. This website will also have an NEWSLETTER section. Privacy Policy, Terms and Conditions. Sign Up, Login Buttons. The website is for information and promotion of Online Services provided and targeted to Patients, Dietitians, Physicians and Employers. Supporting information for these target groups will be provided and included in the website.. The website will be a responsive website as well and there will be login/sign up section. When an user will click for login/sign up button then they will be taking to the PORTAL website. The login and registration will be through that PORTAL website and the login or sign up details will be stored in that PORTAL website’s database.   The website’s design will be lookingbe similar style and design full page like the reference site:- http://www.1and1.ca/website?__ lf=Static&linkOrigin=&linkId=hd.mainnav.mywebsite All the text text contents and the graphics images will be provided by the client and we will only use those texts and images/pictures in this website. We will first create the HOMEPAGE design of this website and after getting confirmation on the HOMEPGAE we will create the inner pages of the website. After getting the confirmation of the designs we will move ahead for the development of the website. We will be developing this website in our development server and send you a link from our development server so that you can check the update. We will develop the site in WordPress and you can change or manage the site by yourself You will set up Admin Panel and provide appropriate training Once, all will be completed and you are satisfied, we will upload the website in your live server.

Project Highlights Project Scope : This website will be building using wordpress. We have used the following technologies in this project: 1.Photoshop(CS-6) 2.Dreamweaver 5.5 3.Firefox 34.0.5 or lesser 4.Chrome 5.XAMPP 1.8.3 6.Apache/2.4.7 (Win32) OpenSSL/1.0.1e 7.Filezilla 3.7.3

KPI Metrics Summarize the project’s performance against the key performance indicators (viz. SLA Compliance%, TAT, Effort Variance, Schedule Variance etc). You may refer the metrics sheet for detailed information and may provide trend charts, graphs etc Key Performance Indicators Goal Actual Corrective actions taken Preventive actions taken Effort Variance +-10 % 2.03% Yes Periodic review of metrics to identify variance and take actions at early stage Schedule Variance +-10 0% yes Defect Density +-1 0.01

Causal Analysis & Resolution Summarize the top root causes contributing 80% of the defects / problems in the table below. You may refer to the metrics and/or CAR report for the details Review Defect Count 13 Test Defect Count 1 More defects were due to Non adherence of standards and requirements Root Cause Corrective Action(s) Preventive Action(s) Do not have any query resolution log to track the queries and solution Connect with client to understand his requirements and maintain a query log Team should regularly follow up with client Client donot resolve queries on time Follow up with client to resolve queries Resource not trained on new technology wordpress On Job training, Use internet to learn wordpress Identify trainings need for resources No trained resource in Designing web application Train resources on Designing web application

Risk Management Risk Description Mitigation Plan Contingency Plan Summarize the critical risks along with their mitigation & contingency plans here. For details, you may refer the Risk Assessment Tool or risk log Risk Description Mitigation Plan Contingency Plan Poorly defined requirements leaves a lot of ambiguity Establish a coordination strategy for resolving issues SRS to be properly documented as per defined standards Possibilities of schedule variance Schedule variances are more due to change in priority of deliverables and of uncertain requirements. Involve clients in reestimation of schedule. None Possibilities of effort variance After each module reestimate / realign the effort estimation. High dependency on some team members in meeting the delivery time Proper guidelines should be followed for choosing the team members and some backup members to be considered by the SM and PM. Effective communication and fast knowledge transfer mechanisms can be adopted. Risk to complete project on time because of change in requirements at later stage Discuss the cause of delay with client and ask to extend the timelines Monitor the metrics regularly and intimate client well in advance of issues Client unavailability to resolve issues on time Client need to specify his absence,early Needed to interact with Client,other wise time may increase Skill gaps: unavailability of resources with specific skill-sets Train the testers on how to write test cases and cover most of the scenarios Recruit experienced testers

CHECK the Issue Log HONCHO_MICKs_IssueLog_V1.0.xls Open Issues / Concerns Summarize the open issues / concerns related to all areas of the project which require Senior Management’s attention here. For details, you may refer the Project’s Issue Log Issue/ Concern details Open date Assigned to Responsibility Escalated to Escalation date Remarks CHECK the Issue Log HONCHO_MICKs_IssueLog_V1.0.xls

No. of NC's (Non compliance Check points ) Process Compliance Process compliance should highlight information related to Audits, Non –compliances, Facilitation, Focused reviews etc for Internal Audit No. of NC's (Non compliance Check points ) No. of Compliance Checkpoints Quality Compliance % Analysis (Top 3 Areas) Recommended Action Remarks First Internal Audit 2 76 97.44% Processes not followed Refer Processes of QMS and implement it as per guideline Done Second Internal Audit 1 100 99.01%   Data point is within the limit

Improvement Initiatives Summarize improvement initiatives in the project – implementing Best Practices and benefits realized # Description of Process improvement effected/suggested Status Benefits Realized 1 Requirements should be documented in a standard SRS template Done Yes 2 Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for configuration management 3 Use separate review tracker and defect log to easily distinguish the review comments and testing defects 4 Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for members

Customer Satisfaction Score and Complaints Last CSAT Ratng Date Received Appreciations / Improvement Areas Corrective & Preventive actions # Description of the complaint Date sent Sender Actions Taken Project is in progress

Financial / Contractual Summary 1. Inner Page Design : $55 2. Home Page Design : $50

Best Practices & Lessons Learned This slide should list the best practices and lessons learned in the project. Identify the best practices that were used in the project which is done in addition to the normal processes as recommended by QMS, For e.g. new tools, prediction for resource capacity (FTE), new checklists, or guidelines, new/modified process which brought significant improvements, new SDLC etc. Learning could be related to Technical, Business Process and Management, Problems Encountered Best Practices Maintain proper document. Applying appropriate comment on code. Lessons learned Requirements should be documented in a standard SRS template Document structure repository helps locating artifacts easily hence the same can be used as no tool is used for configuration management Use separate review tracker and defect log to easily distinguish the review comments and testing defects Evaluating skills through the skill matrix helps in identifying the skill gaps & plan sufficiently trainings for members

Others In this slide, mention any additional support needed from Management –Configuration Management, Process Definition, Training, etc.

Thank You