State Bank Update Seminar Home Office Sept , 1998 Welcome and Introduction

Day 1 Overview Purpose: to update all Customer Service personnel on –New services –New and revised procedures

New Services I Mortgage pre-approval –Intended for 1st-time buyers –2-day turnaround –Handled by mortgage interns Bridge loans –First time offered –Handled by existing staff

New Services II More retirement account options –SEP –401K –Retirement account seminars Loan options –Boat and R.V. loans –Approvals through NetWork ATMs

New Procedures I Reallocating mortgage processing tasks –Purpose: reduce waiting time, increase efficient use of CS employees –Credit checks: who performs –Deposit verification who, when, why New FHA loan guidelines –How it affect loan officer procedures

New Procedures II New Good Faith Mortgage Estimate form –Why –Major differences from Form 36 Small business loans now handled locally –Home office approval handled electronically –Benefits for community relations

Scenarios First-time buyer, small down payment, qualifies for FHA, no co-signer, wants preapproval 45-year-old customer, no prior retirement account, self-employed R.V. loan applicant, retired, owns own home outright Couple in 20s, bridge loan applicants

Where do you go from here? Tellers: Go to room 320 for new security procedures. Starts at 2:30 pm Customer Service Representatives: Go to room 322 for hands-on with Good Faith Estimate, Bridge Loan and Retirement Account application forms