LCol Cheryl Baldwin Alla Ivask Laurie Ogilvie April 2012 Military Family Services

DMFS Org Chart – Management Team Deputy Director Military Family Services LCol Cheryl Baldwin National Manager Military Family Services Alla Ivask National Manager Policy and Program Development Laurie Ogilvie

DMFS Org Chart – Corporate Services Deputy Director Military Family Services LCol Cheryl Baldwin Business Process Manager Beverly Weber Administration Officer MWO Yvonne Lauriault Administration Support Services Francine St-Amour MFS Communications Manager Julie Leblanc MFS Information Coordinator Chantal Beauchamp FamilyForce Manager Karen Dooks Multi-Media Specialist Michelle Squires

DMFS Org Chart – Program & Policy Development National Manager Policy and Program Development Laurie Ogilvie Policy and Program Development Manager Dean McCuaig Policy and Program Development Manager In Hiring Policy and Program Development Manager Lynda Manser Family Services Program Manager Linda Tyrrell Family Services Coordinator Ty Erwin (Temp)

DMFS Org Chart – Military Family Services National Manager Military Family Services Alla Ivask Senior Manager Field Operations Sue Goddard Field Operations Manager Eva Marks MacIsaac Field Operations Manager Annette Pinkney Field Operations Manager Luc Girard Field Operations Manager Barb Bragg Field Operations Manager Jackie Carle Senior Manager National Programs & Services Sonia Rowe Family Services Program Manager Linda Tyrrell Family Services Manager Family Services Coordinator Family Information Line (FIL) Manager Robin Whitford FILCoordinator Mireille Bujold FIL Counsellor (4 days/wk) Pamela Howsen FIL Counsellor (nights 5 days/wk) Heather Robertson FIL Counsellor (back up P/T) Alison Timmons FIL Counsellor (w/e and stats) Christine Sulek Family Force Manager Karen Dooks Multi-Media Specialist Michelle Squires Web Writer Specialist Military Family Services Assistant Maria DiVirgilio

Evolution of CF Family Services to 2009 Formal consultations were held with CF leadership, service providers and families Hosted two national Military Family Summits to define service gaps and determine way ahead strategies Initiated activity IAW Enhancement of CF Military Family Support Capability SID – 02/09 Way ahead strategies proposed to enhance family services by building on the strengths of C/MFRCs 2009 / 2010 Researched and proposed enhancements in key support areas: –Child Care –Access to Medical Care –Mental Health and Social Support –Deployment and Reunion –Employment and Education Presented 32 enhancement opportunities for AFC endorsement CMP directed DMFS to begin work on launching several low cost or cost neutral initiatives

2010 / 2011 / 2012 Achievements 7 Family Liaison Officers Community Site Visits FamilyForce.ca Partial: C/MFRC Funding Gap 20th Anniversary of the MFSP Family Information Line FamilyForce.ca site administrator training LiveChat and e-commerce Info & Referral Service (Take Care) On-line language training opportunities Casualty Support Child Care Shoulder to Shoulder CFMAP Bereavement Services Iris the Dragon storybook e-Board Training tool (first phase) Special Forces Family Support MOU/ e-business Centre Community Wellness Index C/MFRC Pay and Benefits Review Transport Directive 340 DAOD revision CNA Toolkit development Child Care Review and Report Interpersonal Conflict Management Course (partnership with DGADR and StF) Mega-training (Feb/Mar 11 & Feb 12)

2010 / 2011 Achievements (cont.) 8 Launch of R2MR Family Module –Train the trainer session with MFRC staff Children’s mental health programming –E=MC3 –Friends for Life –Children’s Deployment Support Program –Kids have Stress Too –Rainbows –CPET / YPET OSI family programs (2 editions) –Partnership with the Royal Ottawa Mental Health Foundation –Development of “The Mind’s the Matter”, an interactive psycho- education video True Patriot Love (TPL) funding provided to communities in need –$150K total –MFRC grant application to TPL

Lessons Learned 9 Local agility vs. national quality and sustainability. Voice of the few colours perceived overall program success. Arcs of fire – partnerships take lots of work. The value of time and space. Organizational wellness.

Key Operational Activities Strengthen/demonstrate effective governance and accountability: Create and deliver customized training resources to strengthen capacity of MFRC Boards of Directors. Recommend strategy for next phase of Community Site Visits. Draft and finalize Service Level Agreement between DGFPFSS and CA NMR (Europe). Finalize ELearning Board Tool – MFSP Orientation. Conduct Board mega training session. Finalize and distribute MFRC Community Needs Assessment Tool Kit. Participate in CRS’ review of CF family financial services to demonstrate relevance, effectiveness, and efficiency. Evolve eBusiness Centre to include extraordinary funding and end-year reporting mechanisms. Re-vamp the Supplemental Agreement template to track site- specific expenditures and service delivery. Secure legal review and finalize edits of DND/MFRC Memoranda of Understanding.

Key Operational Activities – 2012 (cont) 11 Increase accessibility and awareness of CF family services: Create national recruitment campaign to promote benefits of serving as a volunteer MFRC Board member. Pursue Board recognition Award. Participate as a Partner member of the Queen’s Diamond Jubilee Medal awards process on behalf of the Office of the Governor General of Canada. Establish FamilyForce.ca and Family Information Line as vehicles to promote awareness of, or as appropriate, platforms to deliver services to families. Evolve FamilyForce.ca to increasingly become a one-stop dynamic and interactive source of information and programs accessible to CF families. Develop promotional strategy to heighten awareness of national services, including programmatic components of Shoulder to Shoulder, National Referral Service, On-Line language training, the Mind’s the Matter, etc.

Key Operational Activities – 2012 (cont) 12 Enhance effectiveness and efficiency of Service Delivery: Rationalize US/OUTCAN family services footprint for service delivery. Finalize Implementation of SOFCOM Family Support Project. Create conditions for the establishment of a National MFRC Association. Develop Family Information Line and FamilyForce standards and performance measures. Legitimize status of Cold Lake MFRC. Determine relevance of ELearning Library for MFRC Leadership (Board and Executive Directors). Establish capacity of in-house family mental health services at Petawawa MFRC. Conclude MFRC Compensation and Benefits review. Realign FLO footprint and funding distribution to match need. Conclude update to SLT program and curriculum. Conduct strategic planning and create FY 12/13 Strategic Plan.

Key Operational Activities – 2012 (cont) 13 Develop family support services and programs: Created preferred employer/employer awareness campaign (“Joining Forces”) in partnership with CF’s RTW and DRes. Pilot “Interpersonal Conflict Management” signature program in partnership with StF/FHP and ADR Develop Phase II of “The Minds the Matter” in partnership with the Royal Ottawa Hospital. Develop Phase III if resources are secured for additional phase. Deliver “Strengthening Resilience” mega-training for signature programs to include FLO Indoctrination, Bereavement, Road to Mental Readiness, Children’s Mental Health, etc. Participate in the review of the Family Violence initiative. Finalize analysis and propose options with highlighted recommended course of action for CF Child Care Strategy. Finalize analysis and propose options with highlighted recommended course of action for CF Family Mental Health Strategy.

Strategic Focus – Key Result Areas: Development of strategic thinking capability. Build and maintain exceptional partnerships. Foster vibrant and healthy organizational culture. Enhance adaptability and responsiveness.