WATSON ACADEMY JULY 20 TH 2012 COMPREHENSIVE PROGRAM REVIEW

INTRODUCTION TO WATSON ACADEMY -Watson Academy is an education and training support program for the Social Justice Services Department. The support includes staff training, record keeping and Harvard tutoring for youth programs. -Marcy Rosenthal serves as the Program Director. -Watson Academy has recently moved from Watson House in Cambridge to Somerville (above Somerville Transition Shelter). -Over the past year, Watson Academy has unfortunately faced funding cuts, but has increased the focus on staff development and training. Data obtained from Marcy Rosenthal, Watson Academy Director

Marcy traveled to Horizon House in order to conduct trainings in August 2011 and November Marcy, Maria Alexson (HR) and Samantha Bugler (SQA) collaborated on improving and updating the training evaluations. Questionnaires were also created with the purpose of ensuring knowledge retention amongst staff. The new evaluations have been used since February 2012 and so far have been successful at obtaining more valuable and specific feedback on the trainings.

HIGHLIGHTS Watson Academy worked with Len Andrews, Director of Watson House, to provide a Personal Safety training for administrative staff at 500 Harrison. Watson Academy has begun planning team building activities for SJS Programs. The HR Department will be conducting regular supervisory trainings for SJS supervisors and has invited Marcy to co-facilitate this process. Marcy was re-certified as a Red Cross First Aid/CPR instructor. Watson Academy is bringing back life skills component over the summer with the help of a part-time life skills coordinator starting 7/1/12.

TRAININGS CPR/First Aid/AED: Universal Precautions, CPR, Basic First Aid, First Aid, AIDS in the workplace. Boundaries and Diversity: Cultural Diversity, Boundaries. Report Writing: CDC Report Writing/Report Writing. Group Facilitation/Train the Trainer Sexual Misconduct Prevention (PREA): Staff Integrity and Ethics, Preventing, Identifying handling of Sexual Abuse and Assault, Interpersonal Relationships and Communication Skills. Substance Abuse: Substance Abuse Awareness. Suicide Prevention: Signs of Suicide and Suicide Prevention. Treatment Culture: Staff Integrity and Ethics, Crisis Intervention, Interpersonal Relations hips and Communication Skills, Standards of Conduct, Counseling Techniques. Basic Trauma: Basic Trauma, Overview of signs and symptoms. Crisis Prevention Personal Safety Data obtained from Marcy Rosenthal, Watson Academy Director

Marcy Rosenthal, Watson Academy Director: CPR/First Aid, Diversity and Boundaries, Report Writing, Group Facilitation Train the Trainer, PREA. Maria Alexson, Employee Relations/Training & Development: Treatment Culture. Laura McSparron, Clinical Director STS: Basic Trauma. Len Andrews, Program Director Sargent House/Watson House: Crisis Prevention and Personal Safety. Magdalena Grace Siegel, LADC I: Substance Abuse. The Samaritans of Boston: Suicide Prevention TRAINERS Data obtained from Marcy Rosenthal, Watson Academy Director

Staff Turnover Rate 3/1/11  2/29/12 Data obtained from HR’s Personnel Summary 3/1/10  2/28/11 Staff Turnover Rate Watson Academy: 0% CRJ: 21.6% SJS: 21.5% There were no Overdue Performance Evaluations

Total STS Clients (6 mo.): 49 Total Sessions at STS (6 mo.): 17 Total SH Clients (6 mo.): 24 Total Sessions at SH (6 mo.) 13 November 2010-April 2011: Total of 69 Clients served Total of 30 sessions Information obtained from Watson Academy Monthly Reports

“ Eye-opening in the least expected of ways, YPT (Youth Prisoner Tutoring) was an incredible learning experience – both socially and intellectually. For one, it challenged the stereotypes I carried with me when I walked into the program. It’s one thing to hear about experiences working with imprisoned youth and another to actually engage with them, to listen to them, and to laugh with them.” “After a semester with YPT, I saw the adolescents as individuals, each with his own personality, and each relatable in many ways. But what truly struck me was that these individuals wanted to learn. They asked about new words, new phrases, new ideas that even Harvard Students, I know, would not have cared enough to question or gone through the trouble of asking. It was the youth’s intellectual curiosity, their genuine care for knowledge, that surprised and inspired me to continue with YPT.”

“Though I am only halfway through my time here, I know that YPT will be the most rewarding aspect of my time at Harvard. As a freshmen, I was so excited to find a group that allowed me to connect to individuals that I wouldn’t have the opportunity to interact with otherwise. Though our sessions at the detention facilities are informal, I love that YPT is motivated by a higher ideal of social justice.” “There are many bright, funny, outgoing, and motivated individuals that I will remember for years to come, even when we have gone our separate ways. I am so proud and grateful to be part of a program that has truly opened my eyes and changed my perceptions.

“We learned a lot from the tutors, they helped me succeed and taught me to interact better.” “The tutors were fun and I hope they come back.” “Tutors from Marcy were awesome.” Data obtained from YPT Harvard Volunteers and Sargent House Residents

Total Clients (6 mo.): 19 Total Sessions at STS (6 mo.): 2 January 2011-June 2011: Total of 76 Clients served Total 9 Sessions at STS Information obtained from Watson Academy Monthly Reports

Trainings: PREA Boundaries & Diversity Universal Precautions First Aid/CPR/AED Group Facilitation Report Writing Basic Trauma Crisis Prevention Treatment Culture Number of Trainings Number of Trainees

Information obtained from Watson Academy Training Evaluations How does this session compare to other programs you have attended? Material presented will help me in my current position. SuperiorAbove Avg.Average Below Avg.Fair Strongly Agree Agree Disagree No Opinion Last CPR (116 evaluations): 67.2% strongly agreed31.9% agreed 0.6% had no opinion. Last CPR (116 evaluations): Superior: 21% Above Average: 50% Average: 25% No Answer: 4%

How would you rate your knowledge on the content covered PRIOR to the training being conducted? How would you rate your knowledge on the content covered AFTER the training was complete? Information obtained from Watson Academy Training Evaluations LOWMEDIUMHIGH

Information obtained from Watson Academy Training Evaluations January 2011-June 2011 (116 evaluations) The meeting room was comfortable SA: 68A: 43D: 5 The training started on time SA: 67A: 45D: 1NO: 3 There was sufficient time or means to have questions answered. SA: 82A: 33NO: 1

Was the instructor’s contribution to the training process valuable? Why or why not? "Marcy was very prepared and assured that everyone understood everything.“ - Shift Supervisor, CPR/First Aid – Marcy Rosenthal 3/27/12 "Very valuable because of great interactions between instructor and trainee.“ -Relief Worker, PREA – Marcy Rosenthal 2/14/12 “She was very knowledgeable and was patient when I had questions. She was able to clarify." -Case Manager, CPR/First Aid – Marcy Rosenthal 2/15/12 -"Marcy Rosenthal, as always is prepared and encourages participation.“ -Shift Supervisor, Report Writing – Marcy Rosenthal 3/28/12 "Instructor exhibited patience and encouraged participation.“ -Shift Supervisor, Personal Safety – Len Andrews 3/21/12 "Yes, Instructor kept class focused and on target for purpose." - Community Verification Specialist, Treatment Culture – Maria Alexson 4/12/12 Information obtained from Watson Academy Training Evaluations

Staff Comments “Excellent presentation. Very informative and hopefully everyone will take initiative and lead by Marcy’s example.” - Assistant Director, Boundaries & Diversity 12/6/11 “Very well presented and felt group as a whole is fully prepared in all areas – Thank You!” -Assistant Director, CPR/AED/FA 1/25/12 "Really got a lot a lot out of it. Very informative and enjoyable. Group discussions were excellent.“ - Program Monitor, Boundaries & Diversity 11/2/11 “Very informative – very interesting and facilitated well.” -Program Monitor, Treatment Philosophy 4/10/12 "New approach when training, employes (sic) who already been through similar training.“ -Employee Manager, Treatment Philosophy 4/30/12 Information obtained from Watson Academy Training Evaluations

Staff Comments (Continued) I would have liked to learn more about…. “Coping strategies.” - Program Supervisor, Basic Trauma 12/1/11 “I would have liked to learn more about “Guidelines and common practices that could be utilized while working with residents.” -Program Monitor, Treatment Philosophy 3/20/12 “I would have liked to learn more about “Appropriate car crash, severe accident reaction steps/techniques.” - Program Monitor, CPR/AED/FA training 3/27/12