SYDNEY MCCOY BRANCH ADMINISTRATOR C.BURR ARTZ PUBLIC LIBRARY FREDERICK COUNTY PUBLIC LIBRARIES What are THEY doing in my library? Handling Homeless, Disruptive.

Slides:

Advertisements

Similar presentations

Massachusetts Anti-Bullying Legislation Overview and Implementation Plan Westwood Public Schools October 21, 2010.

Advertisements

Policy & Procedures Manuals for Supportive Housing Anne Cory Corporation for Supportive Housing MHSA Operations TA Call 2/2/11

Purdue University Calumet Counseling Center Gyte

Handling Difficult Volunteers Divas, Donalds, and Drama Queens (or Kings) Marjorie Trachtman VANNW Conference June 25, 2013.

DR. RACHEL FRIENDLY DR. SYLVIA HANNA DR. DAVID ONESTAK DR. COLLEEN TENNYSON.

Partnering to Reduce School Crime Collaborative Efforts to Reduce School Crime Referrals in Hennepin County.

CIPA Update. FOR SCHOOLS – By July 1, 2012, amend your existing Internet safety policy (if you have not already done so) to provide for the education.

Note to presenters While there are slides provided for each module of the Introductory Officiating General Principles course, it is not intended that presenters.

Health and Safety Responder Security. Security Threats ●Intentional malevolent threats – Angered owners – Animal rights activists – Unauthorized media.

Volunteers – Background Screening Past Behaviors is the BEST Indicator of Future Behaviors.

Security Controls – What Works

Guide to Network Defense and Countermeasures Second Edition

Captain Brent Denny Public Safety  Police Department ◦ Patrol ◦ Detectives ◦ 24 sworn police officers ◦ 7 Administrative Staff ◦ Community Service.

Law Enforcement Response. Historically ● Beating one’s wife was not a crime ● Police were not allowed to make arrests in misdemeanor cases - - UNLESS.

ACPL Safety Training Dangerous Persons. Learning Objectives By the end of this training session, you will be able to: Locate information on dangerous.

EMERGENCY COMMUNICATION AND PLANNING March 25,

Reporting Requirements for School Staff Presented by Nancy Hungerford November 30, 2011 Presented by Nancy Hungerford November 30, 2011.

ND Shooting Sports Risk Management/Safe Environment Training Planning for a Successful Safe Experience.

SLSA/ALA V1.0 Dec 2006 Senior First Aid Principles of First Aid Australian Lifesaving Academy Beach Management Program Welcome Module 1.

Stalking Stalking is a serious crime that occurs when one person engages in actions directed at another person (the target) which causes this person to.

Mental Illness and Substance Abuse in the Workplace Sheila Thibodeau, LCSW, CCS, Qualified SAP.

Campus Safety The Sullivan University System There were no hate crimes reported that fit any reportable crime bias categories. In accordance with the Crime.

12 NYCRR PART PUBLIC EMPLOYER WORKPLACE VIOLENCE PREVENTION PROGRAMS.

TAKING AN ACTIVE ROLE TO EDUCATE LIQUOR LICENSEES.

ACCIDENT PREVENTION. Accident Prevention Information obtained from an accident investigation is used to help prevent future accidents from happening.

Ethics and Legal Issues. Advance Directives Living Wills –Document that states patients wishes for medical care Medical Power of Attorney –Document giving.

Bullying Session I Sallie Sutherland Extension 5206.

Topic 6 Communication in Administration. You need to know about …  Effective communication  What is meant by internal and external communication  Features.

L EGISLATION, P OLICIES & P ROCEDURES. L EGISLATION Children Act, 1989 Education Act, 1996 The Protection of Children Act, 1999 Children Act, 2004 United.

W HAT IS B ULLYING ?  An intentional act of aggression or series of acts that occur in a school setting  Persistent or pervasive  Directed at another.

Lethality Assessment Page 27.  Has a history of domestic violence  Has access to guns  Abuses the victim in public places  Holds obsessive or possessive.

Charlotte Greene EDTC 630 A document of set rules by the school district that explains what you can and cannot do with district owned information systems.

Emergency Communications. Ham radio operators are uniquely set up to provide emergency and public service communications. Radio Amateur Civil Emergency.

HR Legislation Update: AODA Integrated Accessibility Standards and Bill Facilitated by: Melissa Magder – Director.

Safe Schools and School Safety Bullying/Harassment Crisis Planning Robert Compton, Ph.D.

Officer Development Program Promotional Workshop.

Peer Support in Law Enforcement. The Essence of Peer Outreach Support.

STALKING. Basics of Stalking  Harassing, threatening, or menacing behavior  Is the behavior repeated conduct?  If suspect feels fear – take it seriously.

SYDNEY MCCOY BRANCH ADMINISTRATOR C.BURR ARTZ PUBLIC LIBRARY FREDERICK COUNTY PUBLIC LIBRARIES Library Security: The Basics and Beyond.

Kellie E. Tomeo, Esq Rampart International, LLC. AdvantageChallenge Increase existing security personnel productivity Increase existing facility personnel.

Incident Management Training

Internal Audit Department Mission The mission of the Internal Audit Department is to promote economy, efficiency, effectiveness and accountability through.

IT Incident Response The goals How to achieve this Policies Standards Architecture People Process & Technology What can we really.

Sharing time and talents: Building caring communities Volunteering in Care Homes Volunteer Induction.

Managing Difficult Patrons with A Course Tips and Highlights from.

Mental Illness and Substance Abuse in the Workplace Sheila Thibodeau, LCSW, CCS, Qualified SAP.

? Moral principles of right and wrong Used by individuals/organisations To guide behaviour.

Procedures to followNumbers you need Information to know Your Farm Name Here Public Relations Plan Communicate to all (employees and press) that only a.

Objectives  Legislation:  Understand that implementation of legislation will impact on procedures within an organisation.  Describe.

THE TIPS PREVENTION PLATFORM Going live at ______________Schools on [DATE].

Going live at ______________Schools on [DATE]. At ______ Schools we are committed to providing a safe and secure environment for all of our students,

Going live at [INSTITUTION] on [DATE]. At [INSTITUTION] we are committed to providing a safe and secure environment for all of our students, faculty.

Library Security Issues and Policies Patron access and protection: Staff Security: Mitigating Actions By John R. Sanders LIS Aug 2004.

Viol_oh5/02/00 1 Building A Safe Workplace: Preventing Workplace Violence Reference Manual for Supervisors Cooperatively Developed By and The Commonwealth.

Copyright © Cengage Learning. All rights reserved.9 | 1 The Classroom as Community Chapter Nine.

Strategic Communications Training Crisis Communications X State MDA 1.

Computer Security: Principles and Practice First Edition by William Stallings and Lawrie Brown Lecture slides by Lawrie Brown Chapter 17 – IT Security.

Sharing time and talents: Building caring communities

Medina District Safety Plan.

Crisis Intervention Team (CIT)

Level 2 Diploma in Customer Service

City Police Departments and Santa Barbara Sheriff

Agenda/Introduction 1 Introduction Classroom Lesson (20 minutes)

The Equality Act; employer statutory rights and responsibilities

MCPS School Safety and Security Presentation

Session I 2016 Sam Moore III Extension 5017

Health and Safety! By jack Hughes.

MCPS School Safety and Security Presentation

1 So today and tomorrow we are going to review…

UNUSUAL INCIDENT REPORTS AND MAJOR UNUSUAL INCIDENTS

Presentation transcript:

SYDNEY MCCOY BRANCH ADMINISTRATOR C.BURR ARTZ PUBLIC LIBRARY FREDERICK COUNTY PUBLIC LIBRARIES What are THEY doing in my library? Handling Homeless, Disruptive Behavior & Public Perceptions with Compassion & Law Enforcement

Preventing Escalation Assess situation Be calm and non-threatening Non-judgmental stance Listen Use their name Clarify messages

Keep em’ happy Hear the customer out Don’t argue Show you are sorry Win them over with empathy Start your investigation Find out what the customer wants Explain what you can and cannot do Set up a plan Take action Check back with the customer

Behavior Policy  What should it include?  What should it not include?  How much is too much?  Do I need a separate Internet Policy?  Is it enforceable?  FCPL's Policy FCPL's Policy

Importance of Consistency in Enforcement All patrons should be treated equally Patrons travel from branch to branch Treat teens with same standards as adults If it violates policy don’t ignore it

Working with the Police…or…Are they one of Us?

Police Stereotypes

Police Truths

Incident Report A formal way to document safety and security issues A formal tool to pass issues up the line to administration In some situations a way to pass on situations to risk management and Police Departments FCPL Form

Each branch in the system has a blog. Blogs are used to track security issues and communicate all potential issues. It is also used to announce bannings.

Consistent Banning Procedure Librarian in Charge is only one authorized to ban a patron FCPL Banning Procedure Only offenses outlined in Behavior or Internet Policy are grounds for banning Communication happens instantly Sample Letter How we enforce banning (the cold hard truth)

Banned Patron Log Updated as needed on system-wide intranet. When a patron is banned from one branch they are banned from the entire system.

Examples of Behaviors: Public intoxication Illegal substances Lewd behavior Weapons Public outbursts, due to patrons with mental health issues Theft Tampering with equipment Domestic situations that occur inside the library. Abuse, divorce, custody issues, distraught (sometimes suicidal) patrons

Benefits Continue to learn Communication Networking Safety Staff Morale Awareness Support Emergency Preparedness

Contact Information Sydney McCoy Branch Administrator Frederick County Public Libraries

Questions