Mobility And Anywhere Access Clancy Priest Technology Services Director City of Hayward

Unified Communications

Why Unified Communications? Assumption: better service is a key goal Average business user now has 6+ devices 36% can’t reach person on the first attempt 52% try more than one contact method 22% deadlines are missed due to miscommunication

Why now? Allow users to receive communications on a variety of devices Use Presence to show status Remove the ‘desk anchor’ Allow ubiquitous access Promise: better communications means more solved problems

From proprietary networks and end user experience silos… to people-centric, software-enhanced communications Unified Communications Innovative systems with revolutionary economics

Why Cisco and Microsoft?

One network… Maximize existing investment Leverage best of breed solutions Reduce end user training Reduce maintenance costs Build platform for next generation applications

Cisco RouterTopology Cisco Unified Communication Manager Servers Cisco PoE Switch Microsoft Exchange 2007 Unified Messaging Microsoft Office Communicator Server Cisco IPCC Express Call Center IP Surveillance Wireless Devices IP Phones PSTN

Today’s Government Environment What should be our business case……. Scalable, flexible architecture Deployment and administrative ease Reduced cost and complexity Information Workers want access from any location Full feature access regardless of location Flexibility in choice of devices and modes depending on need Mobile Workers Manage External Access Increasing complexity Secure communications Secure external user access Flexibility in setting policies per organization’s needs

Investment Strategy Mobility and Anywhere Access Anywhere Access Similar experience on desktop, web browser and mobile phone Efficient collaboration with conferencing and document sharing VPN-less corporate network access Built-in Protection Encrypted communication and content Help secure connections with external users New policies to meet organizational requirements Flexible Architecture Flexible deployment and topologies Modular server architecture Software + Services continuum

Anywhere Access Similar experience from desktop to mobile devices Microsoft ® Office Outlook ® 2007 Microsoft ® Office Communicator 2007 Microsoft ® Office Outlook ® Mobile Microsoft ® Office Communicator Mobile Microsoft ® Office Outlook ® Web Access Microsoft ® Office Communicator Web Access Microsoft ® Office Outlook ® Voice Access Microsoft ® Office Communicator Phone Edition Exchange Server 2007 Office Communications Server 2007

Anywhere Access Efficient Communication and Collaboration VPN-less remote access Corporate file share and SharePoint site access GAL Access for scheduling meetings Presence and contact information Long distance charge savings Optimized codecs for variable network conditions

Anywhere Access M obile Messaging Optimized for small form factor Efficient search Presence enabled communication Corporate address book Office application access

Remote User FederatedPublic IMAnonymous Enterprise users either on a public network or 3 rd party network Users belonging to enterprises federated with each other AOL, MSN, Yahoo! users Users invited to meetings without a SIP identity from the enterprise or federated enterprise Full Functionality Full functionality except Corporate Address Book Search IM and PresenceWeb Conferencing Built-in Protection Access based on user type

Built-In Protection New: S/MIME Support in OWA

Built-In Protection New Exchange ActiveSync Policies 30 new policies in SP1 New: Device Control, Application Control, Network Control Enhanced: Authentication, Synchronizations, Encryption 33% reduction in bandwidth usage Device Wipe User confirmation for device wipe completion (OWA & Outlook) Users/Admins can now cancel a device wipe request

Enterprise Network Other SMTP Servers Mailbox Routing Hygiene Routing Policy Voice Messaging Client Access PBX or VoIP Public Folders Fax Applications OWA Protocols ActiveSync, POP, IMAP, RPC / HTTP Programmability Web services, Web parts Unified Messaging Edge Transport Hub Transport Mailbox INTERNETINTERNET 5 server roles – Edge, Hub Transport, UM, Mail and Client Access Exchange Server 2007 Architecture Overview

QOE Monitoring Archiving CDR OCS 2007 Architecture Overview Public IM Clouds MSN AOL Yahoo Remote Users Remote Users DMZ Federated Businesses Front-End Server(s) (IM, Presence) Front-End Server(s) (IM, Presence) Inbound Routing Inbound Routing Outbound Routing Outbound Routing PSTN Backend SQL server Backend SQL server Exchange 2007 Server UM Voic UC endpoints Active Directory Voice Mail Routing Voice Mail Routing Conferencing Server(s) Conferencing Server(s) PBX (SIP-PSTN GW) Access Server Data Audio/ Video SIP Mediation Server PRI

OCS 2007 Edge Server Basics 3 different Edge Server roles: Access Edge Web Conferencing Edge Audio/Video (A/V) Conferencing Edge Co-locate on single server or separate Recommend separate server for A/V Load-balance for improved availability Web Conferencing & A/V Edge Servers can be deployed in multiple locations

OCS 2007 Edge Server Roles Enables remote and external user access Validation of SIP message headers and routing information Mandates traffic encryption Enables external user access to Web conferencing All connections are TLS and meeting content is encrypted Access restricted by conference Enables external user access for A/V calls and conferences Provides NAT and firewall traversal All users sending and receiving media authenticated Access Edge Server Web Conferencing Edge Server Audio/Video Edge Server Reverse proxy (not an OCS role), allows Communicator Web Access, Address Book download, DG expansion and meeting content access

What to look for in a Partner Microsoft Gold Partner Unified Communications Specialization – very important! Advanced Infrastructure Specialized Advanced Security Specialized Cisco Gold Partner Advanced Unified Communications Specialized Advanced Wireless LAN Specialized Advanced Security Specialized Advanced Routing and Switching Specialized

What Questions Do You Have?