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Introduction to Catch22 Catch22 is a national charity that works with young people who find themselves in difficult situations. Whatever the reason for their situation, we help them out. We work with their families and their communities wherever and whenever young people need us most: in schools, on the streets, in the home, at community centres, shopping centres, in police stations and in custody. As young people become more positive, productive and independent, the whole community benefits.

 We work with the community – giving local people the chance to get involved – which means we can help each young person find the services, education and employment support they need.

 Over 100 services and projects Employs around 1,200 people Benefits from the contribution of over 800 volunteers Works directly with 34,000 young people Works in over 150 neighbourhoods Annual turnover of £42m 90% income from statutory sources

 An Introduction to Mediation Nicola Ransom Catch-22 Mediation Officer

 2008 Two year contract awarded to Catch22 by Norwich City Council/RSL Alliance to resolve neighbour disputes surrounding ASB 2010 Further one year contract confirmed

 Aim of the service To provide a cost effective, countywide service for resolving community disputes with the assistance of fully trained, independent mediators Brings together those involved in a problem Established approaches for resolving disputes

  Noise Young People’s Behaviour Boundary Disputes Verbal Abuse Rubbish Young People at Risk of Homelessness

 Complete the referral form Ensure willingness of participants Receipt acknowledged to referrer NCMS enter case onto database Action plan drawn up

 MEDIATION PRACTICE MODELS FACE TO FACE SHUTTLE CASES WHICH MAY PROVE TO BE UNSUITABLE CRIMINAL INVESTIGATION ENTRENCHED VIEWS COERSION

 PARTICIPANT PREPARATION AGREEMENT SIGNED Making an assessment Contacting the parties Hosting the mediation meeting Finding a resolution REFERRAL RECEIVED

 Community conferencing brings together all those in the community affected by a problem Trained facilitators look at how the problem is affecting those involved, providing an opportunity to negotiate sustainable solutions

 Developed from restorative conferencing which was first introduced in New South Wales Community Conferencing has emerged within the UK because traditional responses to conflict within communities are often unable to meet local residents needs or expectations

 Objectives To support local residents in addressing issues that concern them Identify solutions that do not require recourse to the criminal justice system To build understanding between groups Support community cohesions Build local skills in conflict resolution Reduce police call outs to repeat incidents

 Safe and structured environment Opportunity to be heard and to listen Opportunity to challenge within a safe structure Encourages empathy, tolerance, understanding and a reduction in prejudice Assists local communities in identifying potential solutions Not about allocating blame but finding a consensus

 Local agencies - Police, YOS, council, RSL’s etc Local businesses - shops, factories etc Local residents - council & housing association tenants, owner occupiers etc Local young people - this includes young people who are involved in conflict Parents - of young people who are causing concern Local schools, colleges - any local centre who has an interest in personal achievement

 Mediation for young people at risk of homelessness Family Mediation Family Group Conferencing Looked after Children-conflict resolution Domestic Violence DVD RJ in schools