Effective Team Leadership National Education Seminar July 24 – 28, 2011 Las Vegas, NV Kim Kaehler CPPS September 6,

Class Overview  Leadership – Part 1 of 2  Qualities of a leader  Determining your style  Leading team members  Exercise – Team development opportunities  Goals – Part 2 of 2  Roadmap to team success  Setting SMART Goals  Benefits of follow through  Worksheet – setting SMART goals for your team September 6, 20152

Your Three Areas of Focus Technical People Administrative September 6, 20153

Managers and Leaders Manager’s Role  Keep eye on the bottom line  Focus on systems, procedures  Do things right  Assign roles and goals  Monitor resources  Direct employees Leader’s Role  Keep eye on the future  Focus on people  Do the right thing  Check for right fit  Inspire others  Develop employees September 6, 20154

Leadership Leadership is “the art of getting someone to do something you want done because he wants to do it” - Dwight D Eisenhower A leader Envisions, Enables, Empowers and Energizes. September 6, 20155

What do these leaders have in common?  The best leader is the one who has sense enough to pick good people to do what he wants done, and self-restraint to keep from meddling with them while they do it. - Franklin Roosevelt  Don't tell people how to do things, tell them what to do and let them surprise you with their results. -George S Patton September 6, 20156

USMC Drill Instructors  For over 221 years our Corps has done two things for this great Nation. We make Marines, and we win battles. Gen. Charles C. Krulak, USMC (CMC); 5 May 1997  Why in hell can't the Army do it if the Marines can. They are the same kind of men; why can't they be like Marines. Gen. John J. "Black Jack" Pershing, USA; 12 February 1918  Good thing you're not a Marine yet, Because when a Marine quits HE'S DEAD! Drill Instructor, MCRD September 6, 20157

Steven Jobs - Apple  “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”  “My job is to not be easy on people. My job is to make them better.”  “Click. Boom. Amazing!” September 6, 20158

Your Leadership “Style” We all have a style that we default to, this exercise will help you recognize which leadership style is most comfortable to you? September 6, Directing Coaching Supporting Delegating

September 6,

Leadership Development Exercise September 6,

September 6, Steven: Recently promoted Area Manager Leadership activities: Meet to review new challenges, assist to set 90 day goals, provide resources for success Sarina: Experienced DC Leadership activities: Provide feedback on recent District Reports, follow up on class selections for college, encourage Valerie: Senior Manager Leadership activities: Meet to brainstorm new reporting requirements, review presentation for quarterly meeting, maintain an open door Jen: New Hire Leadership activities: Arrange for systems training, develop 90 day goals, check in often Exercise Example

September 6, See you at 1:15 !

Goals Roadmap to team success Setting SMART Goals Gaining Agreement Worksheet – setting SMART goals for you and your team September 6,

Why SMART Leadership? Performance = Skill + Will Results = Skill + Will + SMART Leadership  Setting SMART objectives with your team that align with the larger unit’s business objectives.  Gain agreement to these SMART goals  Revise and Review goals as needed with employee according to their development  RESULTS September 6,

Map Goals Your department goals should map to the organizations goals Your personal goals map to your department’s goals Your teams goals map to your goals for the department/team September 6,

SMART Goals  S pecific  M easurable  A chievable  R elevant  T ime-bound September 6,

Expectations vs. Agreements Expectations  Hope  One-sided  Unexpressed  Maybe attainable  Maybe unrealistic  Held by one person…me  Vague  Unwritten Agreements  Realistic  Discussed  Buy- in  More likely to be met  Dialogue  Two-way  Clear  Written September 6,

SMART GOAL Worksheet  Three personal goals  Mapped to your business unit  SMART  1 – 3 Goals for your team member(s)  Mapped to your goals  SMART September 6,

September 6, “The achievements of an organization are the results of the combined effort of each individual.” - Vince Lombardi