****** MUSOLINO Management, Leadership, and Empowerment 7 CHAPTER *

****** 2 New Management Roles ► Skilled communicator ► Team player and a planner ► Coordinator ► Organizer ► Supervisor

****** 3 Managing for the Future 1. Prepare for the unexpected 2. Faster reaction times 3. Flatter structure 4. Build teams 5. Grow globally 6. Develop cultural sensitivity 7. Invest in technology 8. Develop a family work atmosphere 9. Create vision 10. Enhance competencies

****** 4 Management Functions Planning Planning Organizing Organizing Leading Leading Controlling Controlling

****** 5 Planning: Create Vision Set Vision, Goals, Objectives Set Vision, Goals, Objectives Vision and Mission – Why Organization Exists, Purpose of Organization Vision and Mission – Why Organization Exists, Purpose of Organization Goals – Broad, Long-Term Goals – Broad, Long-Term Objectives – Specific, Short-Term Continuous Process (SWOT)

****** 6 Questions of Planning 1. What is the situation now? Where do we want to go?Where do we want to go? 2. How can we get there from here? Strategic PlanningStrategic Planning Tactical PlanningTactical Planning Operational PlanningOperational Planning Contingency PlanningContingency Planning

****** 7 SWOT Analysis Potential Internal STRENGTHS Potential Internal WEAKNESSES Potential External OPPORTUNITIES Potential External THREATS

****** 8 Planning Functions

****** 9 Decision Making: Steps Decision Making 1. Define2. Describe 3. Develop Alternatives 4. Develop Agreements 5. Decide6. Do 7. Determine

****** 10 Organizing Skills/Tasks Stakeholders Staffing

****** 11 Management Pyramid President, Vice Pres. Division Heads, Plant Mgrs. Top Management Middle Management Supervisory (First-Line) Non-supervisory Foreman, Dept Heads Employees

****** 12 Required Management Skills Technical Skills Human Relations Skills Conceptual Skills

****** 13 Is It Difficult to be a Leader Today? More Challenging (89%) Less Challenging (1%) Don’t Know (1%) No Change (9%) Source: USA Today

****** 14 Successful Leadership Communicate a Vision Communicate a Vision Establish Corporate Values Establish Corporate Values Promote Corporate Ethics Promote Corporate Ethics Embrace Change Embrace Change

****** 15 Leadership Styles Autocratic Participative (Democratic) Free-rein

****** 16 Four Leadership Types ► Rationalists ► Politicists ► Humanists ► Culturists Source: CIO Nov 2003

****** 17 Autocratic Leadership Making managerial decisions without consulting others

****** 18 Participative Leadership ► Democratic ► Managers and employees working together to make decisions

****** 19 Free-rein Leadership ► Managers set objectives ► Employees are relatively free to do whatever it takes to accomplish those objectives

****** 20 Empowering Employees Empowerment: Giving employees the authority and responsibility to make decisions. Empowerment: Giving employees the authority and responsibility to make decisions. Enabling: Giving workers the education tools needed to make decisions. Enabling: Giving workers the education tools needed to make decisions.

****** 21 Manager’s Empowerment Checklist TARGET TARGET TOOLS TOOLS TRAINING TRAINING TIME TIME TRUTH TRACKING TOUCH TRUST Source: Empowerment Checklist, Cathcart Institute, 2004,

****** 22 Knowledge Management Do you want to know more about your customers? Do you want to know more about your customers? What about competition? What about competition? What information would make the company more effective in the marketplace? What information would make the company more effective in the marketplace? What do I still not know? Whom should I be asking?

****** 23 Controlling 1.Establish clear standards 2. Monitor and record performance 3. Compare results against standards 4. Communicate results 5. If needed, take corrective action Are standards realistic? Feedback

****** 24 Are You a Micromanager? ► Do you have strategic initiatives that you have not addressed? ► Do you often check on your employees for quality control? ► Do you often check on your subordinates throughout the day? ► Do you seldom take a vacation? ► Is there a lot of turnover? Did you answer YES to any question? Source: CFO May 2005

****** 25 Most Critical Trends, Management Concerns Globalization Globalization Improving Knowledge Management Improving Knowledge Management Cost and Cycle Time Reduction Cost and Cycle Time Reduction Improving Global Supply Chains Improving Global Supply Chains Manufacturing at Multiple Locations and in Many Countries Manufacturing at Multiple Locations and in Many Countries Managing More Part-time, Temporary and Contract Workers Managing More Part-time, Temporary and Contract Workers Source: Quality Digest 2004