© 2011 Financial Operations Networks LLC Managing Your AP Team for Optimum Results Panel: Steve Adams, CPA, McKinsey & Company David Brookmire, Corporate Performance Strategies Carlton Webb, Federal Reserve Bank of Atlanta Tom Nichols, Process Management Improvement, Inc. Michelle Zacharias-Hunt, AOL Wednesday, April 13, 2011

Page 2 Focus of Session Share best practices from well-recognized leaders Encourage you to share your best practices with the group Present proven methods that you can apply back at your company to develop your AP team

Page 3 Conflicts Escalate Inefficiencies Increased Errors Key Talent Turnover Underperforming Teams Low Quality Missing every team member’s contributions Low Employee Engagement Poor Communications Customer Dissatisfaction “Camps Formed” Dysfunctional Teams

Page 4 Potential Causes Pace of Growth No Metrics for Function or Customers Increasing Federal Laws Technology Changes Changing Internal/External Customer Needs Little Management Training Poor Performance Management System Poorly Communicated Strategies Poor Hiring and Retention Practices Unclear Rules and Responsibilities Inadequate Consequences/Rewards for Failure/Success Little Employee Training Unclear Accountabilities Poor Team Leaders Organization Lack of Skills

Page 5 What’s the Payoff? Company success Team member satisfaction and fulfillment Personal satisfaction and career growth

Page 6 About the Panel Dave Brookmire - Moderator President Corporate Performance Strategies Panelists: Steve Adams, CPA Director of Global Shared Services Implementation, McKinsey & Company Thomas F. Nichols President, Process Management Improvement, Inc. Carlton Webb Director, Financial Management and Planning, Federal Reserve Bank of Atlanta Michelle Zacharias-Hunt Director of Accounts Payable and Partner Settlements, AOL

Page 7 Panel Questions How do you hire “A” players into the function? How do ensure that you are providing services at the level your customers require? What have you found to be most effective for building a cohesive and high performing team? What things are necessary to compete and be successful in today’s market?

© 2011 Financial Operations Networks LLC Thank You! If you have further questions: Dave Brookmire President Corporate Performance Strategies