Using InterAction: the front-end challenge Increasing Usage through IMO and Automation 28 February 2013

2 Salans Overview  Quintessential international firm: no dominant national culture  Highly integrated: global practices, global sectors, client teams  Started 1978, now 20 offices  750 lawyers  Locally qualified experts, cross-border expertise

3 It’s all about the people! “Today, working without InterAction is inconceivable.” Dariusz Oleszczuk, Global Managing Partner

4 InterAction at Salans  Launched 2000, Global rollout since 2007  Very early on, integration was a target  Original intranet’s firm directory and people search were both powered by InterAction data  The challenge: supporting the international, fully practice-driven model the firm was building

5 2010: Towards full integration  A very wide cross-departmental, 12-month project involving many support teams  New business intake 2-way integration  Matters, but not only for basic matter data  Experience as an experience  Feeds for Business Development: the financials  External feeds  Making taxi reports really meaningful

6 2010: Towards full integration  As a result, we had great data – both automated and manually entered  But accessing it was still a challenge…

7 2012: The front-end revamp  Outlook 2010 with InterAction for Microsoft Outlook (IMO)  InterAction in 0 clicks!  Alerts feature solved longstanding problem some of our partners had with trusting the data

8 2012: The front-end revamp  New Sharepoint-based intranet: more InterAction, more of the time – displays IA information all around but also links directly to Web client screens and searches.  Even our own staff interests on the portal are tracked and held in InterAction  Crossing data feeds can bring amazing features  New clients  Key clients or prospects for specific focus sectors  Newsletter feeds…

9 2012: The front-end revamp  Revamp of pitch database: InterAction at the heart of pitches  One can see the latest ongoing pitches at a glance  Searching for pitches, crossing with criteria such as sector, etc, is done very easily through an activity search  Yet more quality data – internal and external feeds

10 The result  InterAction is truly used by everyone  Integration has been pushed to its limits… and sometimes beyond!  Information is at our lawyers’ fingertips

11 What’s next?  The alerts list on the new Outlook add-in – a great addition that makes the watch list instantaneously outdated  Mobility – my clients at the tips of my fingers, all the time  Phone integration  Social Media and Digital Marketing

12 It’s all about the people!  Everything we all do every day, is interact with other people  Those people have got to be at the center of our electronic lives as well!  The hype around social media – all made to help enhance people’s relationships with one another (Whether it does it well is another question!)  IA should be what its “contents” (the people and companies that it stores details for) are – a system that permanently evolves.

13 Contact Global Head of Software and Development Salans 5, boulevard Malesherbes Paris France Julien Desmottes

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